Very disappointed with the lap cushioned tray I purchased, the tray was as expected but the cushion was a flimsy quarter filled bean bag which offered little support for the tray
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I bought a purple wheelchair bag for my daughter. It arrived in lightning fast time firstly. Secondly, it's was wide, which was an excellent match for her wheelchair. Thirdly, it was wonderful valu... Voir plus
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I got the dispatch message fairly quickly after I placed my order but then there wasn't any movement for days. I contacted the company to cancel as I had meanwhile ordered from a different seller. I g... Voir plus
Easy to order and speedy delivery. Only issue was when trying to navigate the website because although there were other items I required, because the views were blocked by icons which couldn't be... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Your Essential Shop we offer a broad selection of mobility aids and daily living aids for both short-term and long-term needs. Our product range spans from bathing aids to wheelchairs and everything in between, catering to diverse requirements. Our mission is to provide individuals with products that enhance their quality of life and make daily tasks easier. As proud stockists of Flexyfoot walking aids, as seen on Britain's Got Talent, we ensure our customers have access to innovative and reliable solutions for their mobility needs. We are here to help you! If you have any questions or queries, please contact our friendly customer service team on 0800 009 6937 or email support@youressentialshop.co.uk
Coordonnées de contact
Unit 9 Brook Mill, Station Road, PR4 2PH, Preston, Royaume-Uni
- 0800 009 6937
- support@youressentialshop.co.uk
- www.youressentialshop.co.uk
4,1
Bien
698 avis
A répondu à 2 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Delivery was on time.
10 avril 2026
Perfect as always
10 février 2026
Very disappointed with the lap…
Very disappointed with the lap cushioned tray I purchased, the tray was as expected but the cushion was a flimsy quarter filled bean bag which offered little support for the tray
16 avril 2026
Fast delivery which was key
Fast delivery which was key, as my granddaughter needed crutches to go to school and the NHS couldn't provide any her size‽ She is 6 years old so I found exactly what she needed on your website and they arrived next day. Perfect service. Thank You.
PS. The product was very good too. Well made, sturdy and light. 👍🏼 There's no stopping her now! 😃
15 avril 2026
Clear website and good price
Clear website and good price. Very fast delivery and good quality products. Bought the beaker lids to use at work in the care home as the lids keep disappearing. Secure fit and no leaks. Exactly what I needed
31 mars 2026
Zero communication, no delivery
Ordered a perching stool from this company on 30th January and received an acknowledgement. Then I've had absolutely nothing since.
Complete radio silence - no despatch details or expected delivery date. I've tried calling a few times since 5th Feb but the phone is never answered and just goes to voicemail after a few rings. I have sent an email on 12th Feb and one 'contact us' web form as well.
I've not had any return communication from this business.
I find it abhorrent they can act like this operating a disabled products website.
I've said on my website form if I don't get any reply then I'll be contacting my credit card company to do a charge back.
I find it abhorrent they can act like this operating a disabled products website.
30 janvier 2026
Avis spontané
Poor Service. Complete silence
I ordered on 30 January and received an acknowledgement. Then nothing. No despatch details, expected delivery date. I have sent 2 emails, one Web form, left 3 voicemail messages ( because the phone is never answered) but no communication from this business. Interesting to see they only respond to favourable reviews, which just about sums it all up.
UPDATE. I paid through Karna and submitted a complaint to them about the order not being delivered. After 18 days of waiting, the supplier emailed today to say the item wasn't in stock and Klarna's intervention has resulted in a refund. I would suggest that you think twice about ordering from this business or, if you do, pay by Klarna, PayPal or your credit card.
30 janvier 2026
Avis spontané
Items are great but delivery time of 10…
Items are great but delivery time of 10 days not great.
12 janvier 2026
Delivered exactly as promised very good…
Delivered exactly as promised very good crutches comfy and balanced brilliantly
Orange colour is happy colour for being noticed
5 janvier 2026
I would like to give 0 stars
I would like to give 0 stars, but it isn't an option. My item didn't arrive within the 3 to 5 working days, as stated on the website. I attempted to call, but the customer services number repeatedly cut out after 4 rings. I emailed customer services querying where my delivery was. 24 hours later I hadn't received a reply. I sent another email, cancelling my order and requesting a full refund. I made the same request on via their portal messaging. 2 days later I still hadn't received a response. I emailed, for a third time. 24 hours later, I contacted my credit card company.
4 janvier 2026
Avis spontané
Ordered and paid for a simple brush for…
Ordered and paid for a simple brush for my elderly uncle never arrived despite promises took my money never sent item absolute disgrace
1 octobre 2025
Avis spontané
Does what it says on the tin.
12 décembre 2025
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