Zerographic Systems Avis 

We recently dealt with Clive Davies to organise the lease of a printer to our new office. We were very happy with the deal offered, much better than any other quote I had and the service from Clive was excellent. Would recommend!

Our company have used this company for over 4 years and we have recently changed as the customer service was terrible, they are not clear in communications and before you cancel please read all small print as they have so many clause for you to end an agreement.

We were looking for a new Multi-Function Printer and after a Google search, I came across Zerographic. The salesperson that I spoke to was extremely helpful and offered plenty of advice. We placed our order and received the goods very promptly.
Since receiving the printer I have had one reason to call their UK-based Helpdesk and I must say that they were amazing and resolved the fault over the phone. Well done Zerographic

Recently taken out a contract, everything is as expected.
Zerographic and xerox are a great company to deal with after many years of using other providers, you are the most seamless & professional company

We are recently coming to an end of our contract with zerographic and the experience has been really outstanding so far.

The customer service we have had through from our account manager has been brilliant, we are pleased to remain loyal customers. Thanks.

Signed up with them in May 2023 and I was charged double within the first two months and they refuse to acknowledge this and refund me. The rep who signed me up is in agreement with me on this and knows I have been double billed. Sophie in the office is extremely rude. I would never recommend them to anyone. I hope they see this then maybe I will get my 100 pounds back!!!!!
Do me a favor then an show me exactly where on the contract it states I will pay the same amount twice and I will agree with you.

From the moment we engaged with Zerogrsphic we have enjoyed exceptional support and service.
Great company to work with!

What a surprise low scores across the board. Avoid this company like the plague. They provided us with a printer and promised installation, it was dumped in the rain no installation. They then took £360 unauthorised from my employers account, with £160 for an “admin fee” we then had issues with it not printing correctly and were told the rollers were worn when we only just had it. We let them know well In advance of the cooling off period, but being the deceitful company they are, they left it until this period had expired. I’ve logged a complaint with resolver and will take it to the ombudsman. Zero graphic you’re a disgusting company and we throughly regret ever using you. I’m not surprised by your low trust pilot score either, it’s well deserved

Avoid this Fraud company. So called FCA Regulated. They cheat every corner. Log a complaint to FCA. This guys use loop hole and the sales person use trap to signup and you will be end. Don't use it at all. All the 5* Reviews here at Trustpilot done by Staff only.

My previous review was removed.

We have been with this company 10 years and we have come to the end of our 2nd 5 year contract.

Firstly, they misrepresented basic charges claiming they are enforced by Xerox but when getting quotes for a new printer and service agreement, no other company has heard of this charge being 'enforced' by xerox.

Secondly, they try to charge you for a network waranty charge if you are switching to another company backdating for the whole of your contract even though it says it is charged quarterly if you agree but we didn't agree to it nor were we charged quarterly.

Thirdly, they try and charge a collection fee even though there is no equipment to collect as we own the machine.

Fourthly, we were told the termination notice is 90 days when in fact it is 180 days. We submitted the termination notice as instructed but then called it early settlement which is false as the 60 months would be up.

They use underhand tactics and lie to get you to sign up to charges by misrepresenting what they are. There are also points in the T&C's which are ambiguous. I would not recommend this company to anyone nor will we be paying for these nonsense end of contract fees.

Quality services from start to finish. For my office printing needs.

AWFUL COMPANY. All is well until you reach the end of your contract, they will send you bogus end of contract charges (5K!) to scare you into staying with them.
Read your contract, these termination charges are fake, do not pay them!
Employees are underhand. Problems are not dealt with.

Glad to see the back of these

If you're considering a printer contract or new printer I suggest you walk away from Zerographic right now. They are without doubt the worst company I have ever had the misfortune of dealing with. The staff I have dealt with are patronising, rude, inefficient and downright liars! Every time I see their invoice it annoys me. We're stuck in a contract we're unable to escape due to their underhand and deceitful ways. Please avoid at all costs.

Do not use this company!!! We wanted to terminate our agreement 6 months early. We had an extortionate settlement figure which we paid as we just wanted out from the company. We then got Xerox asking for money. I asked Zerographic why when we had paid a early settlement. They said that was just for the service agreement not the finance with Xerox. Why would we just want to pay off the service and not the finance, and not tell us? Shocking company!!!

Avoid this company. I have been waiting for Paul Martin to provide me with a software solution for months. I phone and his phone is turned off, I email and he ignores me. I text and he replies days later saying he has been poorly. He will get round to it but never does. I set up teams meetings with him and he cancelled them.
Total waste of my time.

Absolutely shocking service. They sold me the printer with a service contract. The parts don't work and the support is absolutely unreliable. If you are in business think very carefully before going with these people. I found a local company who answer their phone and help within hours. I have wasted over 20 hours on managing their underperformance of this contract and incurred many costs with an independent supplier fixing the machine because Zerographic just ignored all my concerns.

shocking company. will happily provide machines telling you they do something that they absolutly do not at a ridiculous cost. Avoid at all costs!

We were told by Zerographic that the machine we are leasing was fit for our business requirements. We specifically explained to Zerographic we are a iMac OS only company.

The printer arrived nearly four weeks after the promised delivery date. No explanation for the delay was provided.

Since then, we have learned the printer is not fit for purpose in terms of automatically ordering new toner/ print cartridges. We raised the issue multiple times with no response.

Only when we stopped paying through their finance company did we receive a response from Zerographic explaining that our printer was not compatible with iMac OS and we would need to purchase a PC (Windows OS).

COVID-19 then happened and the office was shut. We have reopened and getting back to 'business as usual'. During a client meeting today the printer made loud churning noises for nearly 10 minutes.

After speaking with Xerox we were told this is because the black toner has run out. Obviously, the reason we chose this printer was so that we would be automatically sent toner cartridges BEFORE they run out.

Our business is now without a printer for the next "5-7 days" until we receive a new toner.

Societe Generale, who we lodged a complaint with, has asked us for a detailed report into how we were mis-sold the printer. Which we will now be proceeding with.

I would urge anyone considering doing business with this Company to think again. Right from the beginning of the sales process we have been lied to and have been conned into signing an agreement by the commission-greedy sales-person.
Because of the misrepresentation and miss-selling by Zerographics, we now have a large bill to settle, when Leanne the sales-person had assured us all outstanding costs would be taken care of by Zerographics, and by making false statements in the original quote, we are paying more than we were in our previous deal! So much for the savings we were promised!
The above has been brought to the attention of the Management Team who appear to condone such underhand behavior by their sales team and have simply washed their hands of the issue.
Please therefore, as I said at the beginning, do not deal with this Company!

Take not that the positive reviews are by one review people only. Which suggests that the positives are not real.

The negatives should be read first. Then make your mind up after they visit. Have they explained about the five year service plan for a three year lease machine.

I believe they will try and take this post down because it doesn’t have 5 stars. Time will tell.