Zoomcar Avis 

They are cheating the car host by the hidden charges and bad service by zoom car... When initial booking was cancelled by the guest, the hidden charges are levied from the car host even it was clearly mentioned as guest pickup. Zoom car is nothing but cheating.

Our car got stolen on oct 23, we have raised multiple IT tickets and contacted service desk number several times but no one responded. We went to office in bangalore so many times no one responded. We are paying EMI monthly, can you please think once how hard to digest these kind of things. am still waiting for my car from past 10months, still no action has been taken.i request you all please don't attach your cars to Zoom.

Hello,
My car was stolen by one of your customers on July 15, 2024. It has been two days since the incident (ticket ID - 2034751 and booking ID - #JPSNJW9WN), and I have not received any updates or progress on recovering my vehicle.
The car was found at two tolls, displaying different number plates: MP09ZT1073 (Original No.) and GJ02DE5490(Fake No.), indicating that the number plate has been changed. We reported this to the police, but no FIR has been filed.
I personally visited the last known location of my car, 100 km away from my drop location, last night, but found nothing.
I urgently need my car back. Please take immediate action to resolve this matter.

Worst car rental platform and fraud platform.

I have booked a kwid automatic for 5th July 3pm. First of all there is no option to contact to their customer support staff which is a very bad thing. They have included everything in ChatGPT which is completely useless features.

When I reached at the location which was available in the booking details there is no way to find the car. No host deatails came to me before my booking time. When I tried to call the host it was not reachable.

I don’t know how people are entertaining these type of fraudulent platform.

They have taken the booking money. Now I have to struggle again to get the refund amount.

Don’t book in Zoomcar ever please

First and worst experience with Zoomcar, Bhubaneswar (Host Jagabandhu Sahoo)
- I had nightmarish experience with Zoomcar but still in my name review is written automatically with 5 star rating.
- There's zero support service and no way you can get to them.
- I was given a bad maintained car whose tyres got burst and I had to pay from my pocket to replace. I had full insurance coverage, now I am running after Zoomcar and host to get my money reimbursed with zero response.
- Deserve a zero rating and would never recommend Zoomcar to anyone.

Worst experience ever new world thieves will be better description for Zoomcar. Didn't got car. They were not able to verify the profil and also didn't return money back. There is no way whatsoever to contact them and especially if you are NRI forget it. Just never get into this trap.

Horrible. Charged me despite no journey happening.

Avoid avoid avoid

Precooked cab didn't show
Was told to bussy to go out of area at 11pm
The guy put the phone down

Hi,
Like many other people I came to know about zoomcar which lets you host their car on rental. I had heard about zoomcar before and thought it’s a known brand and expected that it will be good to try this concept and ertiga is my family which isn’t daily used so I planned to host ertiga on zoomcar.
Initially it was working fine and then I got exposure zoomcar customer support which was working through chatbot which has very limited and than I came to know that host cant speak with customer care there is no call center.
Adverse effect of this kind poor customer support I have seen in first week of May. Around 9pm on 7th May, Vehicle was give to a guest for a zoomcar ride and around 9am on 8th May, I was informed by guest that there is some issue with clutch of my car and it is not in driving condition, so he has informed zoomcar and leaving my car as per instruction of zoomcar. Their was no information from zoomcar how this situation will be managed. I had spent whole day (8th May) with zoomcar trying to ensure that vehicle moves to workshop but its didn’t happened and than I had tried the same on 9th May , I had tried to explain on mails and contacted readyassit (zoomcar vendor) for movement of my car to workshop almost every 30 to 40 mins. It was very difficult time for me since the vehicle was lying unattended for more than 24 hours. On 10th May, I started getting calls from people where vehicle was standing unattended for so many hours and they have asked me to move vehicle from location immediately else they will file police complaint and vehicle will be ceased. Till that time it was more than 48 hours and still vehicle wasn’t moved by zoomcar to workshop. Just imagine my situation, my vehicle costing lacs of rupees are lying unattended on the mercy of zoomcar. Finally I took support from Maruti onraod service and vehicle was moved to workshop with in 1 hour.
Finally when zoomcar people called and when I explained the situation they assured me that my issue has been escalated and I will get all support from zoomcar now.
So now the situation is that I have paid repair cost of my car and zoomcar isn’t responding on my request of payment of repair cost even after many reminders.
On otherside zoom car had paid Rs. 6,852 for this trip (Booking Id JPSNJJ3J0) and they have issued debit of Rs. 22,089 in weekly payouts from 6th May to 6th Jun 2024.
Hence zoomcar has left my vehicle unattended for more than 48hours than didn’t paid for repair cost till now and issuing debits in weekly payouts. Which is quite unbelievable. I doubt if any person who owns a car will be ok with zoomcar for this kind of situation. So far there is no resolution on Ticket ID: 2002103 & 2008916, which gives clear impression that it’s a biggest mistake to trust zoomcar for hosting your car. So please never ever trust zoomcar for hosting your car because they don’t have proper ethics and system to deal with car owners.
From :
Nutan Singh
Delhi

I have been using zoomcar for quite a number of years. Their services have deteriorated continuously over the period. My recent experience has been nightmarish. The worst part is they don't have any customer support. You can contact them only through some limited chat options to which they say they will get back within 24-48 hours, regardless of how urgent it is. It is the same for even zoomcar hosts! This time when I was booking a vehicle, On the day of my travel, I had to book 4-5 vehicles as everytime I booked a vehicle and called the host, the host said that the car is not available. They didnt have any option to cancel my booking or to show that their vehicles are not available. We pay for insurance but the host doesn't have any option to claim for any damage. Several cars are not in condition which zoomcar actually claims to have. And u learn all these things after paying for the vehicle and when cancellation will coat u large some of money. There are several other reasons. Cannot write so much. I have vouched to myself that NO MORE ZOOMCAR.

Worst, fraudulent company with no proper on call assistance, if you love your car, please refrain yourself from these companies. I am still waiting for my car to get repaired from past 9 months, still no action has been taken.

The worst company ever .. no customer service.

Bulls*** car renting app, if you write on the social media, it issues a refund rest all people are fools.

I also booked zoomcar, could not authenticate through their app, tried reaching to their customer care but could not, and lost 50% of my money, will never ever use this app and told all my companies colleagues not to use this app.

I booked a Maruti Suzuki Baleno, blue color with registration no. KA02MQ0826. My trip was supposed to start at 10pm on March 28, 2024. Around 9:45, the host Nagesh called me and asked me when I will reach to pickup the car. When i said that I will reach around 11pm as I had some work to finish before leaving, he started shouting at me that I cannot pickup after 10pm and that he will not give the car to me after 10pm and that the booking will be cancelled. Then he said that he sent me an OTP and he needed it to start the trip or else the trip will be cancelled. I fought with him at first saying that I don't want to give him any OTP as in my past experience with zoomcar this has never happened to me. But he started threatening that the trip will be cancelled and he cannot give the car to me so late. So after much fighting I gave himt he OTP. Around 10:06pm I received a message from zoomcar saying 'We have cancelled the trip as per your request'. When I called the host and asked him if he cancelled the trip he said that it was cancelled by Zoom car. Clearly he was lying. I also did not get any refund as the trip was cancelled very late. I lot around Rs 9000/- because of this fiasco. I am writing this as a caution to zoom car customers.

Booked a car and they won't let me pick it up because they don't accept my license or passport.
There is NO customer service. No phone, no chat, no email, nothing.
Won't refund me either. I really, really, really hope this company gets sued big time!

Oh, and the email that Trustpilot sends them emails on actually doesn't exist. So they not only don't get our emails, but also TrustPilot's emails.

I rented a Renault Triber from Delhi airport for a week, expecting an automatic transmission (AT) car as listed. However, the host, Mr. Prem, provided a manual transmission car instead. This deception has been noted by multiple other users in their reviews of the host. It is concerning that such dishonest practices persist on Zoomcar's platform. If Zoomcar values its reputation, immediate action should be taken to blacklist this host. Attached are my review and those of other users, underscoring this fraudulent behavior.

The worst Host experience, my car got an accident I was trying to repair through zoom car but I am not able to contact customer care through calls/ chat. For damage repair they need email copy, but I am not able to register my email. worst service,worst experience. I don't recommend for car hosting/rental on zoom car.

The offers shows while booking that vehicle drop and pickup at airport is free. While I called the host he refused as he didn’t opt for it. Therefore I had to cancel it within couple of mins. And they refused to refund a single penny in couple of mins for their own fault. To me it is cheating and classic case to go for consumer court for justice!

**Review of Recent Car Rental Experience with Zoomcar**

My recent experience with Zoomcar left much to be desired. Upon arrival to pick up the rental car, it was nowhere to be found at the designated location. The host informed us that the vehicle was unavailable due to tire replacement, indicating poor maintenance practices. Despite reaching out to Zoomcar for assistance, we were directed to raise a ticket, which unfortunately went unanswered for three days, highlighting a severe lack of customer service.

Interaction with Zoomcar's call center proved equally futile, with agents unable to provide any meaningful assistance beyond stating their inability to help. False claims about the car's availability further eroded trust in the company's integrity, as discrepancies between agent statements and the app's information became apparent.

Technical issues compounded the ordeal, preventing us from extending the rental period, subsequently subjecting us to exorbitant surcharges at triple the hourly rate. Zoomcar's adherence to policies, seemingly crafted to absolve them of accountability, only exacerbated the situation.

The inclusion of a blacklisted FASTag resulted in doubled toll charges at every plaza, further highlighting the company's negligence in ensuring a seamless rental experience. Attempts to address these issues with both the host and Zoomcar were met with evasion of responsibility, leaving us stranded without recourse.

The vehicle's poor mileage, averaging only 10km per liter, added to our dissatisfaction. Despite our grievances, the host remained unresponsive until prompted by our departure from the agreed-upon fuel level. Their reliance on intermediaries further hindered resolution efforts, as neither the host nor their representative offered meaningful assistance.

In conclusion, my inaugural experience with Zoomcar was overwhelmingly negative, leading me to unequivocally advise against patronizing their services to friends and family. The company's disregard for customer satisfaction, coupled with systemic issues and evasive practices, tarnishes their reputation as a reliable car rental aggregator.

Worst company, useless, irresponsible service. Bloody people, Cannot call customer care or talk to anyone.also cars are in worst condition and we cannot even open car lock . Without opening how can we drive the car? Waste of time..faced this issue while I wanted to attend an important function..cars are full of dents and scratches. Worst rental company