Hilton Hotels Avis 183

I reserved a room through Hilton Honors at Hilton Garden Inn Marlborough and paid $252 with my debit card. Upon arrival, the front desk processed my payment and only afterward informed me I was on a DNR list and would not be permitted to stay.

There was no prior notification, no disclosure before charging my card, and no invoice or documentation provided at the time. I was denied lodging after payment was taken.

The property refused to refund me, forcing me to dispute the charge with my bank. The hotel has also failed to meaningfully respond to the bank’s investigation.

Consumers deserve transparency and fair business practices. Charging a guest and then denying service — while ignoring a formal dispute inquiry — reflects very poorly on this location.

It is disgusting the way Hilton has reduced (in half) the number of points for Homewood Suites stays!

Tried to login to my honours account. Could not. Used chat line who could not resolve and they asked me
"...please give them a call at 888-446-6677. They’ll take great care of you."
It came across as your problem not ours.
No idea where in the world a 888 number is - suffice to say I booked with IHG.

This is my last time staying at this property. The front desk persons are nice but someone needs to close down the restaurant on property and rooms need upgrades. Tub peeling and tiles cracked.

Don’t try to get something to eat at this hotel. They are always ready to sell you alcohol though. The bartender and waitress needs to do something else that they love. Bad attitude and terrible customer service.

I walked in and sat at the bar. The waitress asked if she can help. I said yes, can I order something to eat. The bartender mumbled under his breath, ‘the kitchen is closed.’

The waitress looked at him and said let me see if they’re closed. So I’m at the bar waiting and I see the waitress come out of the kitchen, passed me and went to give someone else an order. So I asked her what happened, “am I able to order?”

She then said to me, “ I told the bartender to tell you the kitchen is closed.’ This was a lie. She would have had to pass me to get to the bartender.

I have been to this hotel several times and have encountered this duo before. They are not supposed to be in this type of business.

Someone needs to shut this restaurant down.

I’ve been using Hilton Hotels for years now and (apart from York) have normally received a good level of service and facilities.

Unfortunately our last visit to Hilton London Euston fell short of the usual standard.

One of the supposed double glazed panels was completely missing making the noise reduction, from a busy London Street, non-existent and the temperature in January leading to a chilly room.

Yes - we put the heating on but the fan was so loud and produced a constant low tone that we couldn’t sleep - even when using ear plugs.

There was a cover missing in the bathroom (on the shower plumbing) and there was no shower mat to stand on when getting out of the shower. We had to use the hand towel but were only given one for two of us.

I hope this isn’t symptomatic of the standards at all Hilton hotels.

We arrived at The Gantry, Hilton hotel, a little earlier than check in so knew that our room might not be ready. This was the case and we were directed to the restaurant on the first floor to eat before checking in. We had a lovely meal and then went to check in. The check in experience was awful. Firstly, I was waiting at the desk for a long time as the assistant tried to use the system to check us in. Seemingly she did not know how to route our booking?????? Perhaps because we had booked a bundle, including hotel and tickets for ABBA Voyage??? I was stood waiting a long time. When this situation was finally resolved I was presented with my room key and told that my booking included 2 free drinks and 15% off in the restaurant. Sounds great, except we had literally just eaten in the restaurant because our room wasn’t ready and we couldn’t use the voucher retrospectively. We had literally just finished eating. I was told that they couldn’t now apply the 15%. We would not be eating in the restaurant again. I would have really appreciated it, if 1 hour earlier, when we arrived and spoke to the same assistant that this might have been mentioned. If we had eaten an hour later we could have used the 15% voucher. So be aware everyone, you may not want to eat in the restaurant before you check in. I would have appreciated a little discretion from the reception staff. I should now be relaxing in my time away from home but I’m writing this and still angry with the hotel. The final straw was that when at reception, we were asked whether we wanted a room with a view or a quieter room. Seemingly the rooms with views are near the lifts. We asked for a quieter room. The lift doors are almost opposite our front door……..
As an update to the post above I should say that after writing the review we were offered additional complimentary drinks and the breakfast was lovely. We couldn’t hear lift noises throughout the night. Perhaps not such a bad place.

I would like to share my disappointment regarding the service I experienced during my stay at Hilton Trocadéro, which fell far below the standards I associate with the Hilton brand.

While dining at the hotel restaurant, neither the menu nor the ordering process was properly explained to us. Despite asking the service staff for guidance, we did not receive clear or helpful information, which left us confused. Eventually, a staff member named Mohammad kindly took a couple of minutes to explain the menu and how to place an order. His behavior was polite and professional.

Unfortunately, during this brief interaction, the restaurant supervisor interrupted us in a very unprofessional manner. Without any courtesy or respect, he loudly called Mohammad away and abruptly stopped our conversation. This behavior made us feel uncomfortable and disrespected as guests.

Such conduct is not acceptable in a hotel of Hilton’s international reputation. Guests should feel welcomed, respected, and supported at all times. This incident reflected poorly on the management and overall service quality of the hotel.

I sincerely hope that this matter will be taken seriously and that appropriate steps will be taken to prevent similar situations in the future.

Kind regards
A dissatisfied guest.

I'm 100% done using Hilton. I'm canceling my honors membership. I will not stay with you so long as you continue allowing the murderers from ICE to rest comfortably under your roof.

Housing NAZI is inexcusable... history will judge you harshly. Boycotting you immediately

En octubre de 2025 adquirí un paquete promocional de Hilton Honors por USD 1,750, bajo la información explícita recibida al momento de la compra: que obtendría 11,520 puntos, dos noches gratuitas promocionales y puntos de bonificación adicionales al aceptar la tarjeta Hilton American Express. La condición clave comunicada fue que podría usar los puntos hasta agotarlos, sin existir un límite máximo de noches por redención.

Entre el 22 y el 29 de diciembre de 2025 utilicé mis puntos para reservar estadías en Orlando. Por falta de disponibilidad tuve que dividir la reserva entre dos propiedades Hilton, lo cual generó incomodidad para mi familia debido a traslados, ajustes de horarios y cambios de hotel; situaciones que, durante vacaciones, uno espera evitar. Posteriormente, al intentar redimir puntos adicionales para reservar dos noches más, el servicio al cliente me indicó que no podía usar más puntos porque supuestamente había alcanzado un “límite” de 7 noches. Además, me informaron que mis puntos restantes (3,840) y las dos noches promocionales serían perdidos (forfeited). Esta restricción no fue informada cuando adquirí el paquete, y modifica de manera sustantiva el valor real de la oferta y las expectativas legítimas del cliente.

Lo más preocupante es que el representante con el que hablé se negó a brindar su nombre, afectando la trazabilidad y la transparencia del proceso. Si existe un límite de noches o una regla operativa de esta naturaleza, debería estar claramente declarada por el vendedor antes de concretar la compra, y reflejada de forma inequívoca en los términos y condiciones entregados al cliente.

Recomiendo a quienes evalúen comprar puntos o paquetes de Hilton Honors: (1) exigir los términos y condiciones por escrito antes de pagar; (2) confirmar de manera explícita si existen límites de noches, ventanas de canje o condiciones de caducidad; (3) verificar si las noches promocionales están sujetas a restricciones o pueden perderse por “topes” operativos; y (4) solicitar confirmación documentada del total de puntos acreditados, el saldo vigente y cualquier bonificación vinculada a la tarjeta. En mi caso, la discrepancia entre lo ofrecido y lo aplicado posteriormente genera seria preocupación y desconfianza respecto de la transparencia del producto adquirido.

Unfortunately, my truck was stolen from the property’s parking lot during my stay this month. The hotel advertises onsite security, but no guard was present or visible when the theft occurred. I had parked in a front, well-lit area directly in view of the building. To make matters worse, the property has no security cameras to monitor the parking area or assist with investigations.
This experience left me feeling unsafe and unsupported. I strongly recommend potential guests exercise extreme caution when staying here, especially if parking a vehicle overnight. Consider alternative accommodations with better security measures.

Cutting ties with the franchisee in MN who refused to accept business from cruel, racist ethnic cleansing ICE is unacceptable. Any company that supports fascism is one I will not support. I've cancelled my HiltonHonors membership.

Rooms smell like Axe, testosterone supplements, and tear gas. LOTS of sticky substance found on magazines I found in drawer including issues of "Modern Caucasian," "Masks are Macho," and "Mein Kampfing Trip."

Booked a one-night stay with car parking at the Hilton Garden Inn, Birmingham airport. The hotel was unwelcoming and freezing cold in the 'restaurant' area due to a heating failure as the weather went below freezing! The food was disgusting and hugely over-priced as I paid £18 for a so called 'Chicago' style pizza which was straight out of a box and heated (barley £3 at any supermarket!!!). The bar drinks were also poor and over-priced! One anticipates over-pricing and average quality at such airport hotels etc but this was poor, poor and very poor! The only acceptable things were car park 1 parking as part of the deal albeit the barrier wouldn't open on our return asking for an extra payment which was cancelled after contacting the car parking attendant, and the hotel room was slightly above average but at least warm whilst it was -6 outside! Not worth the money and avoid! Birmingham airport is one of the worst in my travelling experience....year in and year out!!!

Was set to book a 10 day stay with a Hilton Hotel until learned that they fo support ICE and canceled contract with a MN hotel who would not allow ICE agents to stay there. Cant trust a hotel who mauly allow agents in the hotel to create a chaotic situation and create problems for other guests or to potentially and allegedly share guest information with the government.

Hilton had a chance to stand for their employees, the people, freedom, and rights. At this moment Hilton hotels decided to go the way of racism, terrorism, and facism. They chose money and politics over their customers , employees, and the people of the state of Minnesota. Hilton hotels should be ashamed of their actions - instead they made sure to quickly dismantle the hotel in question that stood for human rights. I, and everyone i know, will never do business with this company again. I am disgusted with them.

I have filed several formal complaints that have gone completely ignored.

Over the years Hilton hotels have completely been over rated as it were. Dirty, old, out of fashion, and disappointing. I will not miss doing business with them in the slightest.

Forced to download an app to pay for parking. Was not happy about this. Was told no other option. Hilton Sunderland

Hilton Prag - 2.-6.Januar 2026
Das Personal dort ist sehr freundlich und bemüht sowie professionell, die Zimmer sauber und ordentlich, das Frühstücksbuffet sehr reichhaltig.

Allein die Massenabfertigung der zu 100% gefühllten 700-Betten-Molochs machte uns zu schaffen.
Bedauerlich war, dass die angegebenen Pool-Zeiten (6 -22 Uhr) nicht für Kinder galten und die sogar die Zeit des Pool-Schlusses (21 anstatt 22 Uhr) gar nicht stimmte.
Die Preise im Atrium-Restaurant waren überzogen.

I’ve been a Diamond member for a decade. I will no longer be staying at any Hilton moving forward. Hilton hotels has a modern slavery and human trafficking policy but they support ICE. I do not support any business that supports ICE

Hilton deciding to refuse service to Our Beloved ICE agents has broken our business deal. Never again will we do business with Hilton. The CEO and Stock Holders are now on notice, we will bankrupt your entire operation.