This is my second pair of Wydr shoes, and I wore them the frost time for Easter. It is such a relief to put on a shoe that doesn't immediately feel like it is squeezing my foot uncomfortably. The qual... Voir plus
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Originally bought a size 12 but way too big. Started the process of returns and is rather a hassle to return. Buying from Australia I didn’t think it would so complex and the return address I was a bi... Voir plus
Received item quickly but return process is not as easy as it is listed. You are instructed to email them for a return label but it was almost 4 day process just to obtain a label as first email was... Voir plus
Super happy this company exists! My feet are difficult to shop for (size 11 and wide). Wydr is sized consistently and stylish. Most importantly they're comfortable and well made too. Nothing I've purc... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry. Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.
Coordonnées de contact
Etats-Unis
- support@wydrstudios.com
- wydrstudios.com
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Horrible Customer Service and Product
The product is very cheap looking for the price. However what’s worse than the product is the customer service. The shoes were far too large and slipped off my heel even though I ordered my usual size that I get in SAS.
I returned them after having to jump through multiple hoops such as sending them a picture of how my foot looked in the shoe. Then after sending them back it took forever for them to acknowledge that they were going to refund my money. They need to review how well a company like Zappos handles returns. Normally I wouldn’t bother to send a review but they’ve sent me so many emails giving me a “nudge” to submit one that I did.
There are so many companies that have a wide product line so don’t waste your money on Wydr.
Unsure about Return Process
Received item quickly but return process is not as easy as it is listed. You are instructed to email them for a return label but it was almost 4 day process just to obtain a label as first email was responded to with a request to see if I wanted help finding a new shoe. Once I responded no, just to return they asked to confirm my address. Then another email was finally received with the label and I was told to notify them that I had shipped. Here we are 10 days later and I still have no refund. It’s too bad because i would like to try another store of shoe but I do not trust the return process.
Buying shoes for my wide fat feet has…
Buying shoes for my wide fat feet has always ended in many tears and I have been too scared to buy online without being able to try on first. I took a leap of faith, measured my feet as per their instructions and ordered some boots. I was so relieved they fit perfectly. Now I need to save so I can buy more.
Really easy to contact them and they…
Really easy to contact them and they were really helpful. Love the shoes too, great sizing and comfortable.
Finally a pair of shoes that fit and…ahhhhhhh
Finally a pair of shoes that fit and felt good right out of the box. No pinching or tightness. Just ahhhhhhh!!!
Sizing is 'iffy'
I am a 7-1/2 EEEE, and have flat feet and heel spurs. (I can't stand ugly shoes - I'd as soon go out in running shoes as I would in a burlap sack.) I like shoes I can adjust through the day if necessary. I recently purchased rather dressy sandals which I loved. The slingback Mary Janes are beautiful, but one pair (a 10) is much too long (I can adjust the strap), where this pair, the exact size of the sandals which fit perfectly, are much too tight. I'll need to use a shoe stretcher, and make sure I carry them if I go to a dressy event. There isn't any place left where I can try on shoes. The sizing is 'hit or miss.' I believe I gave the sandals a 5-star rating - these are 3 for good service, but 2 for sizing.
This is my second pair of Wydr shoes
This is my second pair of Wydr shoes, and I wore them the frost time for Easter. It is such a relief to put on a shoe that doesn't immediately feel like it is squeezing my foot uncomfortably. The quality feels like even higher end brands of footwear. The styles are both classic and fashionable. I'm really glad I found your products!
Quick response and very helpful
Very comfortable shoes
To find a company that sells wide shoes that are comfortable and stylish is a plus for me. I sized down from my regular shoe size as suggested and they fit perfectly. I will be purchasing other styles in the future.
I just made my first purchase and I’m very happy
just made my first purchase and bought the Savannah Sporty Sandal. I had to return it for an exchange for a smaller size. But I love this sandal. The exchange process was very easy. In my return I included the free tote bag thinking I had to return everything and I would receive another and I did not. So that made me sad. Hey Wydr Studio could you please send me a free tote?
Once ordered the shoes arrived in a…
Once ordered the shoes arrived in a timely manner, unfortunately they were too big so I had to arrange to post them back and instead of organising a replacement pair I decided to opt for refund and purchased a smaller size separately assuming I would get a refund. The new size is great and I have worn them a few times and they are taking a little wearing in but are really good quality shoes.
So far I have only relieved a very small refund and am hopeful this will be rectified soon

Réponse : Wydr Studios
Originally bought a size 12 but way too…
Originally bought a size 12 but way too big. Started the process of returns and is rather a hassle to return. Buying from Australia I didn’t think it would so complex and the return address I was a bit concerned about. Anyways I bought a smaller size and they are amazing shoes! Size is perfect and just wonderful for someone who has always had problems buying shoes for a wider foot! Will I buy again yes I will. Just need to improve the returns process from Aus buyers
Great Customer service
I wished the shipping was faster but the customer service is top notch! Anytime I needed to exchange something or if a shoe had an issue, they were super responsive. The shoes are great quality and so comfortable.
Cute shoes for wide feet!
The shoe was of good quality and the fit was phenomenal. I have a hard time finding cute shoes that fit and Wydr is my go to source.
If I could give a less than a 1 star…
If I could give a less than a 1 star rating, I would have!! Since I was a child, I have had wide feet and so I decided to try Wydr and I bought simple black patent leather ballet flats with a bow. The soles were some sort of an unbendable plastic or rubber that has absolutely NO give to the point where you can't tell by looking at the sole of the shoe that it was walked in. Also, the patent leather isn't buttery soft on your foot. Instead, the patent leather is also very stiff and unforgiving on your feet. I had them on with a black pantsuit for only 2 hours to attend a cocktail party and my feet were screaming. I couldn't wait to take them off my feet when I got back into my car. What an absolute waste of $139. Tieks may be a little more expensive, but they're so much kinder to your feet. Never again will I purchase a Wydr shoe!!

Réponse : Wydr Studios
I started by using the measurements
I started by using the measurements on the website and ordered my shoes based on their measurements. When they arrived, they fit nearly perfect! I have struggled for years to find cute shoes for my "Fred Flintstone" feet, and I'm now excited for shoes again!
Finally! A cute shoe that is comfortable!
I literally love these shoes! I have purchased 5 pair since October. I was nervous when I bought the first pair because of the cost but was willing to try them. I AM OBSESSED! I wear a 12 wide and can never buy shoes that are cute and comfortable, until now! These are a total game-changer. Not only are they incredibly cute and stylish, but the comfort level is 10/10. I wore them all day hosting an event right out of the box with zero pinching or blisters. If you’ve been hesitant, this is your sign to buy them. Your feet will thank you!
The Wydr descision....
I am glad that I chose wydr for my winter and spring foot wear. I really enjoyed the quick response to my problem and the service was very courteous.The shoes are excellent quality and they are sturdy. Even the flats are good on my feet. Look forward to getting more pairs in the near future.
I
Super experience
Great quality, exceptional customer service and the shoes are Cute! ! Cute! Cute!
I'll be back buying again and again.
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