XmindAvis 

I lost months of work due to an XMind sync error with the web version (Safari), with no warning and no protection.
Everything looked normal while editing, but when I reopened the map, a huge part of my content had simply disappeared.

The worst part?
All my files were saved exclusively on XMind’s own cloud servers, yet they were unable to recover any previous version. The version history is limited, unreliable, and clearly not a real backup system.

I contacted customer support as a Premium user, and their response was completely useless:
they acknowledged the issue, said they were “working on a fix”, but admitted that there is no way to restore my lost data.

No real backups.
No warnings when using the web editor.
No responsibility taken.
No solution provided.

For a product marketed as a professional tool, this is absolutely unacceptable.
If you value your work or rely on mind maps for important projects, be extremely careful — a single flaw in their system can make you lose everything, and support will not help you at all.

I was charged $99 for an annual Xmind subscription through the Apple App Store without my authorization. I had initially subscribed for a lower amount, and I did not intend to purchase a full-year plan.

I contacted Apple twice to request a refund, but both requests were denied. I also reached out to Xmind support via email multiple times, but I have not received any response.

This unexpected charge has caused significant stress, and I feel misled by the subscription process. I hope Xmind addresses this issue promptly and issues a refund for the unauthorized $99 charge.

I hate when an app forces you to give out all your info. That's exactly what happens here, you can't even use the app without logging in, on top of that it's stated that even tho they don't sell your data they M A Y share it with partners or third-parties. That's not something you'd like to hear when you log into a service.

THEY ARE SCAMMERS!!! YOU CLICK A TRIAL FOR 14 DAYS, FILL THE PAYMENT INFO AND THEN THEY GET MONEY IMMIDIATELY!!!!!!!!! HATE THEM!!! WORST SERVICE ON THIS PLANET, AND IT ACTUALLY NOT JUST ABOUT PAYMENTS/TRIAL ... THE WHOLE UI IS XXXXXXX NON INTUITIVE!

The customer service not there I purchased an offer to extend current plan they activated 2 subscriptions what do I do with 2 of them

Please reply to your customers

I use XMind since a week and I am completely flashed how amazing this brainstorming tool is. I use it for all my problems and my work tasks.
And the best is that it’s for FREE! (Premium does nobody need😉)

I use XMind for all sorts of things, including: brainstorming for projects, organising ideas to clear my head and creating different system overviews in my business.

I have never had a single problem with it and I use it every week.

I currently use XMind 6, which isn't the most recent version, but I've never needed to update to the latest one.