When people have a technical problem they need to speak to a human being. You really need to address this. In saying that, after I mailed Xneelo support and said that that I need to speak to a hum... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Industry leading service. I have contacted them many times with various queries, from self-managed server assistance to basic web hosting packages, you get the same immediate assistance with zero fr... Voir plus
L'entreprise a répondu
Seymone went above and beyond to fix my broken website. She had it up and running again in a few minutes and advised on how to better secure my website from future attacks. Always prefer interacting w... Voir plus
L'entreprise a répondu
I cannot recommend this company more! Derrick O and especially PaulVJ has been so patient into helping me get my emails back after I have made a complete mess of it. I also wanted to add a new domain... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Coordonnées de contact
Afrique du Sud
- +27 21 970 2000
- support@xneelo.com
- xneelo.co.za
4,7
Excellent
315 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Robot vs Human
When people have a technical problem they need to speak to a human being. You really need to address this.
In saying that, after I mailed Xneelo support and said that that I need to speak to a human, I received a call from Tanisha who was an absolute star. I was not in a great mood, obviously, and did a lot of venting. During the whole conversation Tanisha kept her composure and was very polite and calm. She also sorted out my issue straight away. Cannot thank her enough. Her service was outstanding.
17 septembre 2026
Avis spontané
Réponse de xneelo
Hi Richard,
We're sorry to hear that this has been your experience. Thank you for bringing it to our attention.
Thank you for taking the time to speak with Tanisha today. We're glad that she was able to assist you telephonically and resolve the issue, and that you confirmed everything is now working as expected.
A Service Manager will be in touch to follow up and see if you have any further feedback you'd like to share.
Kind regards,
Your xneelo Team
Rene S is a complete team player she…
Rene S is a complete team player she assisted me when i had no hope. thanks Xneelo team
15 septembre 2026
Avis spontané
Réponse de xneelo
Hi Lilitha,
Thank you very much for the great feedback!
It's wonderful to hear that Rene was able to support you so well!
We will be sure to share this feedback with her and the rest of the team.
Warm regards,
Your xneelo Team
Extremely disappointing experience with Xneelo.
We have now been experiencing an outage for 7 days and counting. We have a server with Xneelo, as well as at least five websites hosted with them, and we have been unable to receive emails throughout this period.
The impact on our business has been significant. We are currently unable to access our Takealot Seller account because we cannot receive the OTP required for authentication. Takealot is a core source of revenue for our small, family-owned business, so being locked out of our seller portal for a week has had a serious financial impact.
We understand that technical issues can happen, but seven days of disruption is unacceptable for a hosting provider. What is particularly frustrating is the lack of clear communication. The updates we have received have been ambiguous, and after seven days we still have no meaningful ETA for when the issue will be resolved.
E Photographic (Pty) Ltd
31 août 2026
Avis spontané
Réponse de xneelo
Hi Brendan,
We’re truly sorry for the disruption and frustration this prolonged outage has caused, particularly given the significant impact it has had on your business and your ability to access your Takealot Seller account.
We understand that this issue has taken considerably longer than expected to resolve, and we sincerely apologise for the extended disruption and the inconvenience this has caused. We also recognise how important clear and meaningful communication is during an incident of this nature, and we’re sorry that our updates have not provided the level of clarity you needed.
As of this morning, our teams are continuing with the migration of email services to higher-tier storage infrastructure. This work remains underway, and we are focused on completing these migrations as quickly as possible. Once completed, we expect this to provide greater stability for email services.
We cannot apologise enough for the length of this disruption and the impact it has had on your business. We greatly appreciate your patience while our teams continue working to resolve the matter, and we will keep our customers updated once the issue has been resolved.
Kind regards,
The xneelo Team
EXCELLENT SUPPORT FROM Xneelo
I have just registered and Xneelo. I can honestly say that it has been a VERY positive experience. The support is EXCELLENT.
4 septembre 2026
Avis spontané
Réponse de xneelo
Hi Marietjie,
Thank you so much for your wonderful feedback and for taking the time to share it with us.
We’re delighted to hear that your experience with xneelo has been such a positive one, and especially that you’ve found our support team to be excellent.
Your kind words are greatly appreciated and mean a lot to our team.
We look forward to being here to support you as your journey with xneelo continues!
Warm Regards,
Your xneelo Team
Superb Email and Website Company
I cannot recommend this company more! Derrick O and especially PaulVJ has been so patient into helping me get my emails back after I have made a complete mess of it. I also wanted to add a new domain to my portfolio. It took a few hours, but they were so patient and guided me every step of the way. Super Friendly and super patient. I have complete faith in them and they are very knowledgeable about the products. I even got extra tips for my website and how I should run my emails to get the best out of it. Thank again, it has been a pleasure working with you!
24 août 2026
Avis spontané
Réponse de xneelo
Hi Elana,
Thank you for taking the time to share such lovely feedback.
We’re delighted to hear that Paul and Derrick were able to support you throughout the process and provide the guidance you needed. It’s great to know that their patience and knowledge helped make everything from recovering your emails to adding your new domain a smooth experience.
We’re grateful for your kind words! We’ll be sure to pass your feedback on to Paul and Derrick.
Warm Regards,
Your xneelo Team
Greedy for money company cut my e mails…
Greedy for money company cut my e mails off without giving me a chance to make some sort of payment arrangement.
19 août 2026
Avis spontané
Réponse de xneelo
Hi Shane,
Thank you for your review.
We would love the opportunity to provide clarity and support you with additional options to avoid future occurrences.
A service manager will be in contact with you soon.
Kind regards,
Your xneelo team.
By far the worst hosting company
By far the worst hosting company I've ever used. I got automatically moved to them from Hetzner and it's just issue after issue. Dodgy billing where they changed from per GB storage over usage to just doubling my hosting costs, endless issues with their useless control panel, constant issues with not being able to login to their control panel. Do yourself a favour and avoid at all costs
16 août 2026
Avis spontané
Réponse de xneelo
Hi Brett,
We’re sorry to hear that this has been your experience. Thank you for bringing it to our attention.
Your feedback is important to us, and we’d like to look into this in more detail. A service manager will be reaching out to discuss it with you directly.
Kind regards,
Your xneelo team.
Industry leading service
Industry leading service. I have contacted them many times with various queries, from self-managed server assistance to basic web hosting packages, you get the same immediate assistance with zero friction. I've even contacted their support with problems that didn't end up having anything to do with them and they were more than happy to help me troubleshoot and find the real issue. At a price point like this that service is astonishing!
Myself and my business proudly rely on Xneelo for all my cloud infrastructure!
14 août 2026
Avis spontané
Réponse de xneelo
Hi Chris,
Thank you for your kind words and for taking the time to share your experience with us.
We’re glad to hear that you’ve consistently had a positive experience with our products, support, and platform over the years.
We appreciate your trust and recommendation, and we look forward to continuing to support you for many years to come.
Warm Regards,
Your xneelo Team
Thanks Zane
Thanks Zane
You legend, although it’s such a small thing.
I’ve been in member service my whole life and it’s all about the small things in fact that echos into every aspect of life.
You closed the loop and followed through and provided feedback and resolved my issue. Proper customer service.
Nice one
29 juillet 2026
Avis spontané
Réponse de xneelo
Hi Jason,
We highly appreciate your wonderful review! Our team always aims to be attentive and thorough, regardless of a query's size. We are absolutely thrilled that Zane delivered an excellent experience for you today.
We will pass your high praise along to him and the team. Thank you for your continued support.
Warm Regards,
Your xneelo Team
Great customer service!
Seymone went above and beyond to fix my broken website. She had it up and running again in a few minutes and advised on how to better secure my website from future attacks. Always prefer interacting with a human over a bot!
23 juillet 2026
Avis spontané
Réponse de xneelo
Hi Jacqui,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Seymone was able support with resolving the website issue, while also providing guidance on improving its security.
Providing knowledgeable, human support when it matters most is what we strive for every day, so it's wonderful to hear that it made a difference.
Thanks for putting your trust in xneelo.
Warm Regards,
Your xneelo Team
World-Class Support and Service from Xneelo
Xneelo has consistently delivered a world-class customer experience. As an IT professional, it is incredibly refreshing to work with a company that is fast, efficient, knowledgeable and genuinely helpful.
I use Xneelo for self-managed servers, dedicated servers, domains and email, and they have never let me down. On the occasions where server issues required the server to go offline for manual intervention, their technicians responded quickly and resolved everything professionally.
Most recently, Xneelo notified me that my server was offline before I even had a chance to contact them. After investigating and identifying the root cause, I reported it to their team, who promptly implemented the necessary fixes and followed up almost immediately.
The Cloud, Colocation and Server Support teams have been exceptional in my experience. Even when I have questions outside their direct scope, they always make an effort to assist or point me in the right direction. Truly a five-star company and a pleasure to work with.
21 juillet 2026
Avis spontané
Réponse de xneelo
Hi Erich,
Thank you so much for the incredible feedback!
It is fantastic to hear that our Teams have consistently met your expectations and needs.
Proactive and helpful support is what we strive for every day, and knowing we've earned your trust across your servers, domains, and email means the world to us.
We look forward to many years as your trusted hosted provider.
Kind regards,
Your xneelo team
Customer support is fantastic!!
Customer support is fantastic!!! I could write a long story, but in a nutshell absolutely great service.
16 juillet 2026
Avis spontané
Réponse de xneelo
Hi Peter,
Thank you for the 5-star review!
It's great to hear that you have been enjoying your interactions with our Support team.
We are looking forward to continuing to deliver the same level of support that you have come to expect from xneelo.
Warm regards,
Your xneelo team
You are a STAR: Seymone O!!
I have been with Hetzner/Xneelo since the early 2000's and as a marketing communications professional and not a technical guru, things can get tricky!
And today's interaction with Seymone O has been an absolutely extraordinary experience! Nogals op 'n Sondag!! Well done. You are the best!
5 juillet 2026
Avis spontané
Réponse de xneelo
Hi Christel,
Thank you for your very kind words
We’re delighted to hear that Seymone was able to provide you with such a great and easy-to-understand support experience! I will be sure to share your kind words with Seymone and our team.
Your continued support is important to us! We look forward to many more years as your trusted hosting provider.
Warm regards,
Your xneelo team.
Seymone O, Thank You!
I would really like to give Seymone O a special shoutout. Thank you for helping me, and for being efficient.
You helped make a stressful situation seamless and easy.
Thank you once again for all your help.
Shannon
18 juin 2026
Avis spontané
Réponse de xneelo
Hi Shannon,
Thank you for taking the time to share your experience with us.
We are delighted to hear that Seymone was able to support you efficiently. It's wonderful to know that our team's patience made such a positive difference throughout the process.
We'll be sure to pass your kind words on to Seymone and the team.
Warm regards,
Your xneelo Team
I have had a very positive experience…
I have had a very positive experience with Xneelo. Their technical support team is responsive, hands-on, and consistently willing to assist in a thorough and patient manner.
Recently, I was assisted by David, who was particularly helpful, kind, and attentive. He took the initiative to engage with an external company to help investigate the issue I was experiencing, which I greatly appreciated.
Overall, I am satisfied with the level of service provided and would confidently recommend Xneelo to other business owners considering domain and hosting services.
11 juin 2026
Avis spontané
Réponse de xneelo
Hi Rabia,
Thank you for the wonderful feedback!
We are thrilled to hear you had such a great experience with our support team. We pride ourselves on being responsive, thorough, and friendly, so knowing we hit the mark for you truly makes our day.
Thank you for choosing us as your trusted hosting provider.
Kind regards,
Your xneelo team
Xneelo - Hands down THE BEST!
Xneelo is without a doubt, hands down THE BEST company. From using their products and online dashboards to their expertise, support, patience and all round excellent service. I will recommend them every time. I have used them for years and am never disappointed.
10 juin 2026
Avis spontané
Réponse de xneelo
Hi There,
Thank you for your kind words and for taking the time to share your experience with us.
We’re glad to hear that you’ve consistently had a positive experience with our products, support, and platform over the years.
We appreciate your trust and recommendation, and we look forward to continuing to support you for many years to come.
Warm Regards,
Your xneelo Team
Jonathan & David SUPERSTAR CUSTOMER SERVICE
I got assistance from Jonathan and David when I inadvertantly setup a customer account for a client and got it confused with my own account. David is a superstar and I am so grateful for his patience in assisting me to not only fix the mess I created, but also in setting up the client account properly. This kind of customer service is rare and very appreciated. I have and will always refer customers to Xneelo as my experience is always pleasant with a very positive outcome.
5 juin 2026
Avis spontané
Réponse de xneelo
Hi there,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Jonathan and David were able to support you in resolving the account setup and help get everything configured correctly. It's wonderful to know that our team's patience made such a positive difference throughout the process.
We'll be sure to pass your kind words on to Jonathan, David, and the team.
We truly value your trust in us and look forward to supporting you in future.
Warm regards,
Your xneelo Team
David from Xneelo
David assisted me earlier and provided outstanding service and so I wanted to give him a shout-out for his professionalism and support today! :)
3 juin 2026
Avis spontané
Réponse de xneelo
Hi Candice,
Thank you for such great feedback!
We are pleased to hear that David was able to support you. Quality and customer service are what distinguish us from others. Xneelo takes pride in giving priority to our customers.
We will be sure to share the feedback with David and the team!
Warm Regards,
Your xneelo Team
Every single member of Xneelo I have…
Every single member of Xneelo I have dealt with has always been nothing short of exceptional, they always go above and beyond to help me with any issue whether big or small they are always there to help me out and get things on track, I just want to also special mention Kegan and Zane, in my biased opinion they really are absolute legends and I cannot thank them enough for everything that they have done for me. Thank you Xneelo for having such incredible and amazing staff, you guys are by far my favourite in the industry and will always be my go to for anyone else I know that needs the services you offer!
29 mai 2026
Avis spontané
Réponse de xneelo
Hi Nick,
Thank you so much for this incredible review and for your continued support.
We are truly humbled by your kind words. We will make sure to pass this fantastic feedback directly to Keegan, Zane, and the rest of the team. They will be absolutely thrilled to hear your high praise.
Your loyalty and willingness to recommend our services to others mean the world to us. We look forward to always being there to support you.
Warm Regards,
Your xneelo Team
Robyn-Leigh was super helpful and quick…
Robyn-Leigh was super helpful and quick to the point with clear instructions on how to resolve my issue.
29 mai 2026
Avis spontané
Réponse de xneelo
Hi Lebaka,
Thank you for sharing your experience with us!
We are delighted that Robyn-Leigh's support was able to resolve your query efficiently and with excellence!
We will be sure to share the feedback with Robyn-Leigh and the team!
Warm Regards,
Your xneelo Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.