Xpress Centres - Romford Avis 3

Massive thanks to Jag for the excellent customer service he provided me. He was very honest. He fixed the problem with my car very quickly and efficiently in very a friendly manner. He is a great asset to the company. I will definitely recommend his services to other people as well. Once again thanks Jag.

Car repaired very quickly to high standard,gentleman that did repair very friendly and efficient.

I took my car to the Romford branch to repair a 1.5cm dent on my front bonnet, having read positive reviews about Xpress Centres from other customers. I also liked the fact that they had a dedicated enclosed workshop and felt this would help in delivering a good quality repair. However, what followed was a joke. The quoted 5 hour repair job took less than 2 hours to complete and what I was presented with was a visible circular mark where the repair had been carried out, and a half (badly) polished bonnet. In addition, the technician managed to scratch other parts of the bonnet, wing and bumper in his rush to complete the job. I immediately raised this with Xpress Centres, providing photo evidence, and they booked me in for “rectification” work.

A few weeks later, the car went in again. Same technician. Whilst reworking the bonnet and repairing the scratches he had created during the initial repair, he somehow managed to get overspray over several parts of the car, which left a matt and cloudy finish. So now the car looked worse than it was to begin with.

Another complaint to Xpress Centres with photo evidence followed. To be fair to the Customer Service team, they got back quickly, apologised for the substandard work and booked me in for another round of rectification. This time they assigned one of their managers to carry out the work.

This is where this review ends and I’m basing my score on the 2 episodes with this particular technician. Read my second review, as it was night and day in terms of experience and outcome. The technician needs some retraining to not only improve the quality of his work, but to also understand that customers pay good money to have their car repaired, not to rush the work and take better care of the vehicle. All this hassle for a small dent on the bonnet.