I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Voir plus
L'entreprise a répondu
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Voir plus
L'entreprise a répondu
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Coordonnées de contact
Royaume-Uni
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Excellent
2 k avis
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Friendly efficient service from wonderful staff
Friendly efficient service from a lovely lady. It was a pleasure talking to her. A great representative of the company. Many thanks
3 mars 2026
Réponse : XPS Group
We're happy to hear that you had such a positive experience! It's wonderful knowing that you found our service efficient and friendly. We appreciate your kind words.
XPS Member Support
I had the need to contact XPS with…
I had the need to contact XPS with regards to an update on my pension
Sarah who answered my call was excellent and provided me with the required information
3 mars 2026
Réponse : XPS Group
We're happy to hear that you had a positive experience when you contacted us for an update on your pension. We appreciate you highlighting the excellent service you received. Thank you for your feedback.
XPS Member Support
Very helpful and understanding
Very helpful and understanding, friendly people who at least appear to care, better than most.
2 mars 2026
Réponse : XPS Group
We're happy to hear that our team was helpful, understanding, and friendly! We appreciate you taking the time to share your positive experience with us.
XPS Member Support
Retirement process support
My query on the progress of paperwork to begin taking my pension was dealt with very efficiently.
2 mars 2026
Réponse : XPS Group
We're happy to hear that your pension paperwork query was handled efficiently. Thank you for sharing your positive experience with us.
XPS Member Support
Save yourself the headache and stay away
I've been trying and failing to transfer my pension out of XPS and into a different provider for the last 8+ months. XPS have attempted to block or delay the transfer at every opportunity, changing the goalposts and making it so difficult that I'm sure they are hoping that I just give up. Avoid at all costs if you can.
27 février 2026
Avis spontané
Réponse : XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Fantastic service.
The agent dealt with my request promptly and professionally and she was very polite throughout the whole conversation.
27 février 2026
Réponse : XPS Group
We're happy to hear that our agent handled your request promptly and professionally, and that she was polite during the conversation. We appreciate your feedback!
XPS Member Support
The person I spoke to was very helpful…
The person I spoke to was very helpful and put me at my ease. Made sure I had all the information I needed and was able to answer all my questions. At the end of my call everything had been answered and felt I could call back at any time if I needed anything further. Lovely agent with a great attitude
26 février 2026
Réponse : XPS Group
We're happy to hear that the agent was so helpful and made you feel comfortable. We appreciate that they provided all the necessary information and answered your questions thoroughly. We're glad you felt supported and knew you could reach out again if needed. Thank you for your positive feedback!
XPS Member Support
Takes 10 days for documents to be…
Takes 10 days for documents to be picked up too long but Sarah who spoke to me intercepted and is making sure I get the report printed in posted first class well done Sarah!
25 février 2026
Réponse : XPS Group
We appreciate your feedback and are sorry for the delay in document pick up. We're happy a team member intervened and ensured your report is printed and sent promptly.
XPS Member Support
Avoid if you can
I would advise anyone who has the choice to avoid dealing with his company. They do not reply to emails (just send a message asking you to confirm your identity and then you hear no more), and when you ring up they are courteous and apologise, and promise to write, but you never hear anything. There is a system called Origo which is apparently widely used to facilitate transfers but XPS does not cooperate with that.
24 février 2026
Avis spontané
Réponse : XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Log in issue .
Mary was extremely helpful assisting me to access my account after I had received an email requesting that I verify my account.
24 février 2026
Réponse : XPS Group
We're happy to hear that you received such great support! We appreciate you letting us know about your experience accessing your account and verifying the email.
XPS Member Support
A M Murgatroyd
You. Customers service lady was very helpful and friendly. She is a credit to your service. Thank you.
24 février 2026
Réponse : XPS Group
We're happy to hear that our customer service was helpful and friendly! We appreciate you taking the time to leave us such positive feedback.
XPS Member Support
Impossible to get any information from them
I have been trying to get information about my company DB pension for some time, last year my request went unanswered, then chased and instead of providing the information they sent me random information. This year I have tried again, 3 weeks , 1 chase , no response.
After 20 minutes have just spoken to someone and been told to expect a 25 working day turnaround... when there notification says 10.
A further 2 weeks on , have provided the details requested on here on the day and still waiting for a simple set of questions to be answered
3 février 2026
Avis spontané
Réponse : XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Shocking
1240995 - Probably the worst company I have ever dealt with. Over 6 months to try and liberate my pension. Still waiting. obstacle after Obstacle
They just want to hold onto your monies. PROCEED WITH CARE!!!!
23 février 2026
Avis spontané
Réponse : XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Following an error I made Sarah…
Following an error I made Sarah resolved the issue promptly on the phone and resolved my query.
23 février 2026
Réponse : XPS Group
We're happy to hear that the issue you experienced was resolved quickly and efficiently over the phone. Thank you for sharing your positive experience with us.
XPS Member Support
Wonderful, perfect experience from beginning to end
This was the most pleasing and helpful experience I have ever had with enquiries I had to make.
It was an absolute pleasure to find out I was talking with a knowledgeable, courteous and helpful person who had the time and patience to help and knew exactly how to explain and take time to understand what I the caller had made contact for and should be the gold standard used by all who are in the business of providing help and information to anyone seeking advice
23 février 2026
Réponse : XPS Group
We're happy to hear that you found our service so helpful and pleasing. It's wonderful to know our team's knowledge, courtesy, and patience made such a positive impact on your experience. We appreciate you sharing your feedback.
XPS Member Support
Very efficient
23 février 2026
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
The lady I spoke to was very helpful
The lady I spoke to was very helpful. Verifications were done quickly. Was able to give timelines and very pleasant to speak with.
20 février 2026
Réponse : XPS Group
We're happy to hear that our team member was helpful and efficient with the verifications. It's great to know you were provided with timelines and had a pleasant experience!
XPS Member Support
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
The agent I spoke with was friendly…
The agent I spoke with was friendly helpful and professional.
(Please change the hold music though, it’s terrible.)
19 février 2026
Réponse : XPS Group
We're happy to hear that the agent was helpful and professional! We appreciate your feedback and will review our hold music. Thanks for your time.
XPS Member Support
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