XYON Health Avis 15

Réponse de XYON Health

ll y a 3 jours

Thank you so much for the feedback, we’re really happy to hear the product has been working well for you.
We understand your concerns regarding the texture and privacy. Since this is a prescription medication, the pharmacy is required to include the prescription label directly on the bottle with usage instructions and patient identification details to ensure safety and compliance.
That said, all shipments are sent in discreet, non-branded packaging to help maintain privacy throughout the delivery experience.
Regarding texture, the thicker, no-drip consistency provides more control over application, but we understand that people may find the gel thicker/stickier than other formulations. Your concerns are noted and we're working towards developing future offerings with improved texture.

Réponse de XYON Health

ll y a 3 jours

Thanks, Kimberly!

Réponse de XYON Health

6 mai 2026

Thanks so much for the 5-star review! We’re glad to hear you’re already seeing results, even with some inconsistency. Staying consistent can make a big difference over time, so we’re excited for you to keep going and please continue tracking your progress.

Réponse de XYON Health

6 mai 2026

Hi Ashrith,

We apologize for the packaging issue. Our 1 month option is a recent adoption and the fulfillment was brand new for us when you ordered. Please be assured we take this very seriously and are working to prevent it from happening again.
If you require anything at all please reach out to us at Xyon-Service@xyonhealth.com.

Réponse de XYON Health

6 mai 2026

Thank you for the 5-star review! We’re glad to hear you had a straightforward experience and that XYON Dutasteride has been a better fit for you. It’s great to know you’re seeing stronger results without side effects. We appreciate you sharing your experience.

Réponse de XYON Health

6 mai 2026

Thank you for the 5-star review! We’re thrilled to hear XYON Finasteride has helped you maintain your hair and support regrowth. We’re glad it’s been such a strong fit for your routine and appreciate you sharing your results.

Réponse de XYON Health

20 avr. 2026

Hi Roberto,
We’re very sorry to hear about your experience and understand how concerning this must have been. Your safety is our top priority, and discontinuing treatment and seeking medical advice was the right step, as recommended by the XYON Experience Team.
We’d also like to clarify that we offer one-time purchase options, including a one-month supply, in addition to longer plans. This option is available during the consultation flow.
Our medical team can support with potential adjustments to your prescription. As prescription medications are compounded specifically for each patient, they cannot be returned, which is standard across telehealth providers.
If you continue to experience any side effects, please reach out to your assigned physician through your consultation portal.

Réponse de XYON Health

14 avr. 2026

Thanks Dakota!

We appreciate the 5 star review and that the both of you are enjoying our products.

Réponse de XYON Health

14 avr. 2026

Thanks Eamon!

We're always happy when we get great feedback about the results of using XYON to address hair loss.
Feel free to reach out if you ever need anything!

Réponse de XYON Health

Actualisé le 14 avr. 2026

We’re sorry to hear we did not meet your expectations, Naveed. You have ordered from us several times so which order did you not like? Your most recent order on January 15 2026? April 1 2025 which was refunded? Your first consultation was in September 2024. Which one of the several orders warranted this 1 star? We're eager to assist you with your hair loss, but we're not sure what the issue is.

Réponse de XYON Health

Actualisé le 14 avr. 2026

Hi Rob,

Thanks for being a loyal user since 2023, we love that the product is working for you so well!
We’re sorry to hear about your experience with the pharmacies. Refill and renewal processes should be straightforward, and it’s clear someone fell short if you’ve had to step in repeatedly to correct issues with renewals, payment details, or dosing information.

That level of inconsistency is not the experience we want for our patients and is extremely rare, and we understand how frustrating it is when you have to spend extra time resolving problems what should have been caught internally.

We take this feedback seriously and are reviewing where these breakdowns are happening so we can improve both communication and refill coordination.

Thanks again for being such a loyal customer and we're happy you have been successful in addressing your hair loss.

Réponse de XYON Health

Actualisé le 14 avr. 2026

Hi Todd,

Thank you for being a loyal XYON customer for over two years! We're thrilled to hear about the positive results you've seen on your hair care journey.

Generally speaking, most hair care solutions are designed to support existing hair and help maintain what you have, rather than reviving follicles that have already become completely dormant. Because everyone's situation is unique, results can vary from person to person—but we are incredibly glad that our approach has been such a great fit for you.

Our patented gel delivery system was engineered for precise, targeted application. While this advanced technology does make our products more of an investment compared to traditional sprays or foams, it's fantastic to hear that it's been the ideal choice for your routine.

Thanks again for choosing XYON!

Réponse de XYON Health

9 avr. 2026

Thanks Colin,
We appreciate the review and are very happy we helped you keep your hair!

Réponse de XYON Health

14 avr. 2026

While we strive to provide the best service possible we cannot assist with this because there is no record of a Justin Hamade in our database.

Réponse de XYON Health

14 avr. 2026

Hi C M,

We're sorry to hear you were not successful in cancelling the order.
If you tell us exactly how you reached out to us we can help, but if you purchased and then cancelled afterwards, then the order may have already been placed and shipped depending on the time in between ordering and cancelling.