YesChef Avis 496

I was just charged 240 dollars to renew a membership that was gifted to me. I can’t get a hold of anybody. Crooks! Don’t do it!

I bought a gift card to their classes for someone in my family. Never signed up for a membership myself, but a year after I bought the gift card, they charged me $240 for a membership ‘renewal’ on the credit card I used to buy the gift card. No customer service response to this issue. There is no phone number. There is only a messaging bot that responded with an unacceptable offer of another gift certificate.

I just want to highlight that Kevin and the service/response of YesChef was impeccable when I needed help. Highly recommended.

Kevin was so helpful and efficient in sorting out all my queries. Highly recommend YES CHEF

The support staff were very responsive and so helpful. Due to some unforeseen circumstances in my life I wasn’t able to continue to renew my subscription. I tried to cancel the subscription on my own and it apparently didn’t work. It was a little difficult to navigate. I reached out via email and let them know and they got right back to me and they made it right by refunding the charge on my card. I truly appreciate great customer service and when my circumstances change I will get another subscription.

I paid for a year’s subscription for a gift card. The confirmation showed that it was going to be sent to the wrong email address! I have written twice to the support email and had absolutely no response. I am now thinking I will have to ask my bank to refund me as I have paid for goods not received. How disappointing!
Edit: Within a couple of hours after this review appeared, Kevin has sorted the problem out -thank you!

Great production videos. Every video that I saw, I was stimulated to try to do the same after. Although some ingredients are difficult to reach, this is not a fault from Yeschef or the chefs. As I do, I´m searching for ways to purchase those ingredients to elevate my cooking. So, it´s expertise and knowledge that you gain after all and I´m very thankful for the chefs and Yeschef. Highlly Recomended !

I really don't recommend buying this.
The app is terrible, very not user friendly and annoying to use. The content is poor, definitely not worth the price. A complete rip-off. To avoid

Disgusting subscription sales tactics. Essentially no customer service. Refusal to refund. Do not engage with these people.

Just had my membership renewed with no notification and an obscene price hike.

The YesChef account interface gives you no option to cancel your account in advance and unsurprisingly customer service is virtually non-existent.

Still attempting to cancel and have the almost $500AUD refunded.

The material is very rarely updated and many of the recipes are more basic than what you would get in a cookbook. Francis Mallmann cooks an omelette and calls it a 'tortilla', likely hoping that the exotic name will make you forget that for all the money you've paid you're making and omelette.

We had an issue with a membership renewal and the team went above to make sure we were happy with the resolution. Thank you!

Hello Steve and Yes Chef, what is wrong with Yes Chef ? its impossible to get help from your support, its imposible to log in , its impossible to cansel the subscribtion, there is not any new content in years , there is feedback on trustpilot that say exacly the same and warn people for subscribe claiming its a scam... So tell me what is happen to your service?

This is a great way to see food coming together, especially the more usable recipes from Jamie Oliver. Yes Chef has a lot of potential but it's not there yet, not enough Chefs and no were near enough recipes, I am sure it will build over time. Website really needs a search function, especially as it grows but right now it's simple to navigate, looking forward to what the future brings. All chefs should do somthing for Yes Chef!

Great customer service. Videos are quality and informative. They were very helpful with modifying subscription services.

Despite having turned off the auto-renew option, my bank account was charged $300 today. I have reached out via email for a refund, I will update this review with the results.

Edit: Kevin contacted me immediately and provided a full refund. With this development, I can recommend YesChef as a great service.

One of the best sites I've been on, clarity and presentation is almost perfect

YesChef has opened up a new world of culinary knowledge, to augment my thirst for learning new techniques, improving my recipes and laying a sumptuous table to enjoy with the people I love.
Learning about great chefs inspires me to try new cuisines, vicariously travelling the world through out the year by trying new dishes.
Thank you for sharing your knowledge so generously, small changes to improve my cooking technique are elevating the quality of the meals already, and I still have many episodes to watch :)

YesChef doesn’t notify you when your annual subscription is due. £150 was taken from my account without notification, warning, or even a receipt or a thank you afterwards! Why would a company operate like that? One that wants you to auto-renew (this happens by stealth when you sign up). If you look really hard you can find the customer service email address but they don’t bother replying! It seems the company is entirely automated. Look at the website, check social media, there is no ‘about us’, no team, no employees, nothing. I actually wondered if the company was still operating because they haven’t posted to Instagram since January. Messages are automated. It seems the CEO set up the company to be totally automated. Once you sign up you never hear from them again. They just take your money by stealth every year until you stop them. This has to be the most cynical online company ever created. It’s sad actually, they could have built a thriving community but instead they went for a cynical money-grab.

Great chefs, easy to learn and reproduce the dishes