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Lisez les avis des autres

Noté 1 sur 5 étoiles

I am writing this review to save anyone else the massive headache and disappointment our group experienced. We hired Dwayne for a highly anticipated spring break dinner in Palm Springs, looking for... Voir plus

Noté 1 sur 5 étoiles

We booked a private chef for my daughters' bachelorette - 18 people - AND THE CHEF DID NOT SHOW UP. We had thought we found a great chef - specialized in sushi - worked the the menu actively with us -... Voir plus

Noté 5 sur 5 étoiles

Chef Neel was awesome! He prepped everything perfectly at home so had very little mess or clean up, was friendly, informative, very communicative and most importantly the food was AMAZING!! Guests wer... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had Lukasz K to cook our Christmas Dinner for us. OMG why did we not do this sooner, it’s revolutionalised our whole Christmas Day experience, no going back now. Lukasz was absolutely fabulous. Eff... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Traiteur

Écrit par l'entreprise

Find the perfect private chef for any occasion: birthday, anniversary, BBQ party, Christmas dinner or meal prep


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

661 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 30 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

The chef didn't turn up!

The chef didn't turn up for my 70th birthday celebration meal with my family. I had planned this occasion for months and had finalised the menu with the chef a few days before the event. I even offered to pick her up from the station so she would have help carrying everything.
She didn't contact me again even after I left several messages and rang her direct line.
Additionally yhangry support didn't send the printed menus in time for the event.
When I rang yhangry support after she was a no show at the expected time, they were very helpful and apologetic, they couldn't get hold of the chef either. They did process my refund immediately but we were left having to get take-away pizzas!!
Luckily, I have a very understanding family and we still had a happy evening together.

14 septembre 2025
Avis spontané
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Réponse : yhangry.com

Hi Cathy 👋

We’re so sorry your 70th birthday didn’t go as planned. Such a special milestone with your family deserved a seamless experience, and we completely understand how upsetting it must have been when the chef didn’t turn up and the menus arrived late, leaving you without the evening you had planned.

We know how much thought goes into arranging a celebration like this, and we feel terrible that we fell short on such an important occasion. Last-minute cancellations are very rare, and we’re truly sorry you were left disappointed. While we processed your refund quickly, we know it couldn’t replace the evening you had hoped for.

We hate letting anyone down. Your feedback means a lot to us, and we’re taking steps to make sure this doesn’t happen again. We would really love the chance to make it up to you in the future and give you the experience you expected🫶

Noté 5 sur 5 étoiles

Outstanding Experience of Culinary Delight

We had the pleasure of having Chef Thomas cook for our celebratory evening, and he truly exceeded our expectations. He was punctual, personable, and friendly—an absolute professional from start to finish. The food was exceptional, showcasing his outstanding culinary skills, and he left the kitchen spotless afterward. Thomas played a huge part in making our evening extra special, and we wouldn’t hesitate to book him again. Highly recommended!

28 juin 2025
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Réponse : yhangry.com

Hello Terry 👋

Thank you for taking the time to share such a lovely review. We’re thrilled to hear Chef Thomas made your evening so special with his food and professionalism and that everything went just as you hoped. It means a lot to know you’d recommend us, and we’d be delighted to help you host again anytime! 🫶

Noté 5 sur 5 étoiles

Strongly recommend Chris Chef

Strongly recommend Chris Chef! Just been on a hen weekend in Cumbria and Chris cooked a variety of tapas and deserts for 9 of us! Delicious and very tasty. All prepared, served and cleaned up. Would definitely rebook.

31 mai 2025
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Réponse : yhangry.com

Hello Melanie 👋

Thank you for your kind words! We’re so happy to hear Chef Chris made your hen weekend extra special with his cooking and service. We’d love to help you book again for another memorable occasion! 🤗

Noté 1 sur 5 étoiles

Fraud

Booked a chef a few weeks ago. He was a no show and still no refund😡

15 mars 2025
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Réponse : yhangry.com

Hi Heather and Simon,

We’re sorry to hear about your experience—but we must clarify that this was not a yhangry booking. You chose to go off-platform and paid the chef directly, despite clear warnings on our site and messaging portal not to do so.

When bookings are made through yhangry, payments are securely held in escrow and only released after the event, giving full protection to the customer. Unfortunately, since your transaction was made privately, outside of our system, we had no involvement in the payment or agreement and are therefore unable to issue a refund.

We understand the situation is upsetting, but posting misleading reviews doesn’t reflect the facts. We strongly advise all customers to always book and pay through the platform to stay protected.

Noté 1 sur 5 étoiles

Our chef cancelled two days before our…

Our chef cancelled two days before our event. I'd been in regular contact with her and we were totally blindsided by the cancellation. It was such short notice we didn't have time to find a replacement. So disappointed.

Yhangry have tried to say they offered replacement chefs, we didn't get any notification of a replacement.

28 mars 2025
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Réponse : yhangry.com

Hello 👋 We’re so sorry you were left disappointed. Last-minute cancellations are rare, but unfortunately they can happen. We did offer a few replacement chefs, but totally get that they didn’t feel like the right fit. We hate letting anyone down and we really do hope we can make it up to you in future 🫶

Noté 5 sur 5 étoiles

What an incredible experience

What an incredible experience! From planning through to our event (an informal yet stunning evening of food and friends), Yhangry and our chef made sure everything was perfect and we all raved about the food. We followed the advice of others on trust pilot and chose our chef after reading his reviews and he was an absolute star, so accommodating and the food was sooooo good. A night to remember!

22 mars 2025
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Réponse : yhangry.com

This made our day — thank you! So glad you had a night to remember and that your chef delivered the magic. Love that Trustpilot helped you find the perfect match too!

Noté 1 sur 5 étoiles

Beware

We did not receive our servive. They claim we never went the correct way of ordering but we were unaware of this as the Chef that we chose from their advertised chefs messaged us on the platform provided with his email so he could send us over an updated menu and we proceeded from there. No red flags for us and then he did not show up for me friend anniversary. He was apparently in a car crash but we have since been totally ghosted by him.
Even if yhangry say they have no responsibility for this (which I feel they should be somehow accountable or some fall back for a faulty system) the point is the customer service I received was absolutely shocking. They never responded when I asked for assistance (give the person their due who picked up the phone was helpful but certainly not the person on the other end of the email) so unprofessional and very poor business ethics.
If you do choose please be very careful how and to whom you pay and be ready for potential poor customer service. We were gutted being scammed and even if they does not fall on yhangery, just a bit of human empathy would have been appreciated.

The answer to this review has lies within it and is a case-in-point as per the customer service.
I have never once passed blame and just asked for help whilst the situation was ongoing not after and I received a torrent of negativity.

It appears that when this company works and things go according to plan then great but when it doesn't go according to their plan the service is shocking.
No help, no empathy, no trust and yet you remove your chef who apparently was in a crash? How is he doing BTW?

15 mars 2025
Avis spontané
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Réponse : yhangry.com

Hi Heather,

To clarify once again: this was not a yhangry booking. You chose to proceed with a chef off-platform and paid him directly via bank transfer, despite multiple clear disclaimers across our platform and within the messaging portal that warn against doing so.

We do not request direct payments, and we do not facilitate or endorse private transactions between customers and chefs. Our protections—like payment escrow, chef cancellation cover, and support—only apply to bookings made through yhangry. The chef in question was permanently removed from our platform as soon as we confirmed he had violated our terms.

You mention being disappointed in the customer support received over email. It’s worth pointing out that this frustration only began after your actions were brought to the forefront and it was explained that the payment you made had nothing to do with us. We always aim to be empathetic, but empathy doesn’t mean accepting blame where there is none.

Posting multiple reviews with incomplete context and accusations of “fraud” and “poor business ethics” doesn’t change the facts. You chose to go around the system we built to protect customers—and unfortunately, this was the result.

We genuinely hope you’re able to recover your funds. But we also stand by our position, and our team’s handling of this situation was both fair and professional.

Noté 5 sur 5 étoiles

Easy to use, great chefs, would use again

Fab easy to follow web site, great food choices, happy to handle dietary needs, always good when someone else does the washing up, will definitely use again.

15 décembre 2024
Avis spontané
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Réponse : yhangry.com

Hello 👋 Thank you so much for the lovely review! We’re so happy to hear the whole experience — from the website to the food (and no washing up!) — hit the mark. Can’t wait to cook for you again!

Noté 5 sur 5 étoiles

Yhangry & Me..

I have been a chef for over 40 years working in 5 star hotels 2 & 3 rosette restaurants and three of my restaurants as chef/owner.
I retired a couple of years ago only to discover I missed the craziness and “buzz” of seeing people enjoy my food.
So just under a year ago I joined Yhangry as a private chef, what a decision!! It has been my privilege to host over 30 events (with an average 4.9 star rating) and have another 12 booked over the next couple of months. It has been a pleasure everything from birthdays, engagements, anniversaries hen/stag and family & friends dinner parties and in some amazing private homes.
So at this time of year I would just like to say to all my customers and the team at Yhangry Have a very Merry Christmas 🎉and a fantastic 2025❤️ Chef Paul L

22 décembre 2024
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Noté 5 sur 5 étoiles

We used Yhangry for my sister’s hen…

We used Yhangry for my sister’s hen party and they totally exceeded our expectations! We had a delightful Turkish menu that was well suited to our taste and budget!

12 novembre 2024
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Réponse : yhangry.com

Thanks so much for your lovely review! We’re thrilled the Turkish menu hit the spot and that your sister’s hen was a memorable one — exactly what we aim for!

Noté 1 sur 5 étoiles

PROBLEM WITH PROFESSIONALISM AND…

PROBLEM WITH PROFESSIONALISM AND COMUNICATION.

This platform is totally useless and a utter waste of time, I could nt even get one booking from it.

The service on a whole is rubbish.
Communication, disgraceful, the online service were uncontactable, couldn't get through to anyone.
And as for there telephone lines, no one appeared to be available to pick up the phone.
If you sent a message on there chat line, it took 2 to 3 weeks to be heard, With little or no way of issues being resolved properly.

I Previously had a misunderstand with a customer who was interested in my service and booked a face to face visit with me to discuss various menu s and availability.

Now as a brand new Chef I was not actually made aware about any terms & conditions which stated that it was a breach of the Yhangry policy to go visit a customer without verified permission. It was not brought to my attention, I was not told this at all when I signed up.
When I created an account with Yhangry I was wrongly/falsely accused of posting pictures of food from online social media, but those pictures were actually taken from a formal workplace.
I was Falsely and wrong accused of taking customers of the Yhangry platform and getting so call customers to pay me directly away from the platform.

I went through all of this terrible experiences and spent so much time proving my innocence's and clearing me name. When it became clear to Yhangry that they had made these mistakes, they refused to apologize.
Two weeks ago a dubious, sad customer made a false allegation against me and my company, and instead of Yhangry to do a thorough investigation they decided to listen to the customers lies and simply deactivated my account.
A few months back before I joined Yhangry, my next door neighbor went through the same problem when she join, her account was deactivated for no good reason.
I was warned by her not to join, but I didn't listen.
Taking into consideration what happened, I have come to the horrible realization that this is Institutional and indirect racism against the ethic- minority group.
I wouldn't recommend any intelligent decent chef join this deluded Yhangry platform.

Thank you

3 décembre 2024
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Réponse : yhangry.com

Hello Susan Temienor,

We’re disappointed — though not surprised — to see this review.

Let’s be clear: your account was deactivated after a customer contacted us, extremely alarmed, because you arrived at their private residence uninvited. There was no booking in place, no agreement, and certainly no permission for a face-to-face visit. This is not just a breach of platform rules — it’s a breach of basic professional conduct and could easily be considered criminal trespass.

When we confronted you about this, instead of showing accountability, you doubled down — falsely accused us of targeting you, made serious and baseless claims about racism, and painted yourself as a victim. Let’s be honest: these tactics don’t hold up when the facts are this clear.

On top of that, encouraging customers to bypass the platform’s secure payment system, misrepresenting menus, and failing to meet basic standards of professionalism only further justified the decision to close your account. You were given the opportunity to respond to these concerns — and we documented everything.

This review appears to be a retaliatory attempt to deflect from your own actions. We stand fully behind our decision and will not allow false or defamatory claims to go unanswered. If necessary, we are prepared to publish the full context (including the original complaint) to protect our team, our customers, and the integrity of the chefs who work hard to uphold our standards every day.

Noté 5 sur 5 étoiles

Had an amazing Mexican meal

Had an amazing Mexican meal, chef cooked and cleaned - such a great evening! Would highly recommend, as Yhangry took care of everything.

9 novembre 2024
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Noté 5 sur 5 étoiles

Yhangry is the best!…

I used yhangry to host my family’s thanksgiving and it was the ultimate best experience (from ease of booking, to a custom menu to the chef cleaning up) 10/10

28 novembre 2024
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Noté 5 sur 5 étoiles

Chef Abhilasha was superb

Chef Abhilasha was fantastic. Her passion for what she does is so obvious and she most definitely brings that passion in her cooking.
The food was superb and her pistachio cake dessert was hands down the best dessert I’ve had in as long as I can remember

3 novembre 2024
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Noté 5 sur 5 étoiles

Run don’t walk

They went above and beyond to accommodate our very picky family and helped create a truly memorable experience. An annual family gathering for the ages!

26 octobre 2024
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Noté 5 sur 5 étoiles

Amazing service

Amazing service! Super easy to book, chef Abhilasha responded quickly and curated an amazing, mouth watering menu!! Very happy with yhangry

3 novembre 2024
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Noté 5 sur 5 étoiles

We’ve used yhangry a number of times…

We’ve used yhangry a number of times now to celebrate birthdays etc and it’s always a truly wonderful experience! We’ve booked Mexican, pan-Asian and Italian (amongst others) and every chef has been superb. Couldn’t recommend more highly!

7 septembre 2024
Avis spontané

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