I Chewlin’s digestion is improving. He used to get a fair amount of diarrhea but now after three months he seems much more comfortable. He is also less anxious and more affectionate. He was three y... Voir plus
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Digby came from a Romanian kill shelter. His past isn’t known apart from a scar across his nose. A convoy of 5 vans brought 100 dogs and 1 cat overland to the UK He was dirty and dusty and a little un... Voir plus
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The product is good. My dogs health has certainly improved. He will 13 years old next month. Dealing with YPN is fairly stress free, a little overpowering with promotional e-mails, especially when the... Voir plus
L'entreprise a répondu
Most of the questions I have put to the company have been answered. The delivery is on time. The product seems to be good, although one wouldn't know if all those ingredients are actually in the powde... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We're focused on developing scientifically backed products designed to improve the health and lives of pets. That's why we work to provide the most advanced naturally powered nutrition products on the market.
Coordonnées de contact
Sheffield Technology Parks, Cooper Buildings, Arundel Street, Sheffield S1 2NS, S1 2NS, Sheffield, Royaume-Uni
- 0800 041 8902
- trustpilot@yourpetnutrition.com
- yourpetnutrition.com
4,3
Excellent
3 k avis
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Chewlin’s digestion is improving
I Chewlin’s digestion is improving. He used to get a fair amount of diarrhea but now after three months he seems much more comfortable. He is also less anxious and more affectionate. He was three years old when I adopted him after having been abandoned.
28 septembre 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for sharing Chewlin’s story! ❤️ We’re delighted to hear that his digestion has improved and that he’s feeling more comfortable and affectionate. It sounds like he’s found a wonderful home after everything he’s been through. Wishing you both many more happy and healthy years together! 🐾
-Aileen, YPN
A very happy Boy!!
Digby came from a Romanian kill shelter. His past isn’t known apart from a scar across his nose. A convoy of 5 vans brought 100 dogs and 1 cat overland to the UK He was dirty and dusty and a little under weight. I decided he can have whatever he wants - I’ll do everything I can to give him the best life possible. Through researching supplements and foods I found Canine Prime - ordering was simple - the Customer Service agent was delightful and delivery was in a couple of days. Digby is on his second pot now - the difference is amazing. He bounds around - is very energetic and a happy boy. He loves the groomer and his baths - he is now a sleek - shiny boy who is living his best life and loving it. Can’t see us giving up Canine Prime any time soon.
27 septembre 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for sharing Digby’s wonderful story! 🧡 It’s heartwarming to hear how far he has come and that he is now thriving, happy, energetic, and enjoying his best life. We’re delighted to know you’ve had such a positive experience with Canine Prime and our customer service. Thank you for choosing us to be part of Digby’s journey! 🧡🐾
-Aileen, YPN
Right From Start Easy & Intuitive…
Right From the Start Easy, Predictable and intuitive… One of few websites were moving forward and seeing what I wanted to see, became a simple effort that just made feel comfortable and better about seeking on other products offered and their characteristics… Thank you…
23 juillet 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for your kind feedback! 🧡 We’re delighted to hear you found our website easy to navigate and that the experience made you feel comfortable exploring our products. We truly appreciate your support! 🧡
-Aileen, YPN
The company was great when my parcel…
The company was great when my parcel was delivered to the wrong address, fir me changing delivery company would be a great idea, we have lots of problems with them, my dog has been on it for about a week but sadly as yet no improvement in dogs itching
21 septembre 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you for sharing your feedback. We’re sorry to hear about the delivery issues and that you haven’t noticed an improvement in your dog’s itching yet. We really appreciate you taking the time to share your experience, and we’ll be sure to pass your feedback on to our team. 🤍
-Aileen, YPN
The product is good
The product is good. My dogs health has certainly improved. He will 13 years old next month. Dealing with YPN is fairly stress free, a little overpowering with promotional e-mails, especially when the product is so good it can sell itself. if it didn't work I wouldn't buy anymore. Looking forward to enjoying Sam for some time to come. Long may it last.
9 septembre 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for your lovely feedback! We’re delighted to hear that you’ve seen such a positive difference in Sam’s health. Wishing him a very happy 13th birthday next month, and we hope you enjoy many more happy years together! 🤍
-Aileen, YPN
Bad costumer service
I never received my package of pet nutrition and the costumer service promised me a refund but i never received anything. They ignore me now on the e-mail while they said I would get my €100 back.
8 septembre 2026
Avis spontané
Réponse de Your Pet Nutrition
Hi,
We sincerely apologise for the frustration and inconvenience caused, especially as you were previously advised that a €100 refund would be issued and have not received it.
We’d like to investigate this for you and check what happened with the refund. Could you please provide your **order number** so we can locate the order and review this with our team?
We’re very sorry that your previous emails have not been answered, and we’ll do our best to get this resolved for you.
-Aileen, YPN
Easy to buy online
Easy to buy online. Quick delivery. My young Boxer has had a bad stomach for several weeks I brought this product to help him with is gut health/ diarrhoea and it's made a huge difference. He actually has a normal poo now. I changed his dog food to hypoallergenic and I gave him Prokolin to help him with his digestive system, but this is a game changer, and he likes it too. I add a bit of water to the powder and pour it on his kibble. He eats the lot. Highly recommend for gut issues.
28 août 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for your wonderful review! We’re delighted to hear that your young Boxer is doing so much better and that you’ve seen such a positive difference in his digestive health.
It’s also great to hear that he enjoys the product and that adding it to his kibble with a little water works so well for him. 🐾
We really appreciate you sharing your experience and recommendation. We hope your Boxer continues to stay happy and healthy! ❤️
-Aileen, YPN
CANINE PRIME IS AMAIZING
CANINE PRIME IS AMAIZING - MY WESTIE DOG, FEMALE, 4,5 MONTHS OLD ADORE THE PRODUCT AND SHE IS AMAIZING ACTIVE GIRL !
I GIVE HER ONLY 1/2 CUP EVERY DAY AND I WILL INCREASE THE DOSE AFTER 8 MONTHS.
I DONATED A BOX TO A FRIEND WHO HAS A FRENCH BULLDOG WITH CANCER.
ONE OF THE SWELLS DISAPPEARED AFTER A WEEK, AND THE OTHER REDUCED! INCREDIBLE !!!
I HIGHLY RECOMMEND !!!
20 août 2026
Avis spontané
Réponse de Your Pet Nutrition
Hi Rosu,
Thank you so much for your wonderful review! We’re delighted to hear your Westie is enjoying Canine Prime and thriving.
It’s incredibly kind of you to share some with your friend too. 💛
Most of the questions I have put to the…
Most of the questions I have put to the company have been answered. The delivery is on time. The product seems to be good, although one wouldn't know if all those ingredients are actually in the powder. A slight irritation is that one is not warned enough in advance that ones account is going to be debited with ones next order, so a suggestion is not to sign up for the subscription?
17 août 2026
Avis spontané
Réponse de Your Pet Nutrition
Hello there!
Thank you so much for taking the time to share your feedback with us. We’re pleased to hear that most of your questions have been answered, your deliveries have been arriving on time, and that you’re happy with the product so far.
We also really appreciate your feedback regarding the subscription notifications. We understand how important it is to have sufficient notice before a payment is taken, and we’ll make sure to pass your suggestion on to our management team for review.
Thank you again for your honest feedback—it’s genuinely appreciated and helps us improve our service.
-AIleen, YPN
Enjoys food container the vitamin powderr
Well, my dog who is a fussy eater must like the taste of the vitamin powder as she eats her food immediately and is seeming more alert despite the heat.
13 août 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for your lovely review! We’re thrilled to hear that your fussy eater is enjoying the vitamin powder and that you’re seeing such a positive difference. We really appreciate you sharing your experience and your support!
-Aileen, YPN
Excellent customer service
Excellent customer service. Thank you. Haven't tried the product on the dog yet, but hopefully that'll be good too.
11 août 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for your kind review! We’re delighted to hear you were happy with our customer service. We hope your dog enjoys the product too, and we really appreciate your support! 🐾
-Aileen, YPN
Great customer services
The customer service team were so helpful when I explained my situation that I didn’t want to be on a subscription as I don’t have the dog living permanently with me. The dog absolutely loves canine prime and I hope over time it will benefit him. Wonderful company to deal with
30 juillet 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for your lovely review! We’re delighted to hear that our customer service team could help, and that your dog enjoys Canine Prime. We really appreciate your kind words and support! 🐾💚
-Aileen YPN
Pet Nutrition
I can see a real differing my dogs movement. Less stiff. Enjoying a run about again.
3 août 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for your wonderful review! We’re thrilled to hear that you’re seeing a real difference in your dog’s movement and that they’re enjoying their runs again. Thank you for choosing us! 🐾🧡
-Aileen, YPN
Bentley
Haven’t noticed much improvement yet. My dog still limps with his right back leg. Fingers crossed that it improves with time.
1 août 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you for sharing your experience. 🧡 We’re sorry to hear you haven’t noticed much improvement yet, but we really appreciate you giving Canine Prime a try. Some dogs may take a little more time to see the benefits, so consistency is key. We hope Bentley continues to improve with time. 🐾
-Aileen, YPN
My dogs coats are beautiful shiny and…
My dogs coats are beautiful shiny and their gut health has improved. Quite expensive but well worth it if you can afford it, my way of thinking is less issues less vet bills
1 août 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for your wonderful review! 🧡 We’re delighted to hear that your dogs’ coats are looking beautiful and shiny, and that you’ve noticed an improvement in their gut health. We really appreciate your support and kind words!
-Aileen, YPN
Canine prime is a miracle food…
Canine prime is a miracle food supplement if i did not start my Charlie on it 4yrs ago we would have lost him but the difference in him now is amazing we also have him on flexi protect for his joints we can't recommend it enough we tell everyone the amazing benefits of it all and our Charlie is 14yrs old and he loves it thank you canine prime for giving us more time with our boy
26 juillet 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you so much for your wonderful feedback. ❤️ It means the world to us to hear that Canine Prime and Flexi Protect have made such a positive difference for Charlie.
We're so happy you've had more precious years with your boy, and thank you for recommending us to others. Please give Charlie a big cuddle from all of us! 🐾
-Aileen, YPN
They charged me three (3) times for one…
They charged me three (3) times for one order and then sent me products I didn´t order, and I never received the product I ordered. After giving feedback about how it all went, they refunded for one product but still charged me almost 90£ for wrong items I didn´t order. On top of this, they started charging me for a monthly order which I also didn´t make!
All corresponding stopped from their side. No apologies nor explanations nor refunds.
Never order anything from this supplier!!!
25 juillet 2026
Avis spontané
Réponse de Your Pet Nutrition
Update – 31 July
Thank you, Sari, for giving us the opportunity to resolve this for you.
We've now processed the outstanding refund. As mentioned, it should be back in your account within 5–7 business days.
In the meantime, please let me know if there is anything else I can assist you with.
--------
Hi Sari,
Thank you for taking the time to leave your feedback. We're genuinely sorry that your experience left you feeling frustrated, as that is never the experience we want our customers to have.
After carefully reviewing your account, we'd like to clarify what happened.
When your first order was placed on June 25, the checkout included a monthly subscription for 1 tub of Canine Prime, which you selected during the purchase.
As a result, a renewal order was automatically created in July. The additional offers included with your original purchase was also selected by you during checkout.
We have the original order records and proof of purchase confirming these selections.
As soon as you contacted us regarding the renewal, we reviewed your account, cancelled both the subscription and the pending order, and processed your refund immediately.
We also responded to your enquiry and resolved the matter as quickly as possible.
We certainly understand that subscriptions can sometimes be selected unintentionally, and if that was the case here, we're sorry for the confusion. However, we do feel that your review does not fully reflect what actually occurred. The subscription was selected during your checkout, which is why the renewal order was generated.
Once you contacted us, we promptly cancelled the subscription, refunded both orders in full, and resolved the matter as quickly as possible.
Canine Prime
My dogs love the product and are very happy to have it sprinkled on their food.
My orders are on buy and save subscription and the administration of this sometimes leaves me wondering: I recently took advantage of a special offer discount and unfortunately didn't realise this wouldn't trigger anything in the system to suspend my next delivery which arrived very soon afterwards therefore leaving me with double what I needed and much more than I can reasonably use - it wasn't clear this would happen. After contacting customer support, they did skip the next monthly order but it would be much more helpful if there was already something in the system to ask this question when taking advantage of such money saving offers as it ended up costing me much more that month than I'd budgeted for. Consequently, I'm really wary of any more 'Special Offers'
23 avril 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you for your lovely review! We're so pleased to hear your dogs love Canine Prime.
We also appreciate your feedback about our subscription and special offers. At the moment, promotional orders and subscriptions work separately, so placing a special offer order doesn't automatically skip your next subscription order.
We're sorry for the confusion, and we'll pass your suggestion on to our team as it's something that could improve the customer experience.
Thanks again for your feedback and for your continued support!
-Aileen, YPN
This company is disgraceful
This company is disgraceful, I purchased 3 containers on the nothing to lose slogan full
Refund if not happy. Did not see any benefits to either of my dogs at all. Reported this asking for a refund before opening the final container . Was then instructed that as per their very sly refund policy which is segmented , you are responsible for the original shipping costs and returning the empty containers or part
Used. I was very upset about this sent almost 7 emails disputing how they had misled me and how rubbish the product was yet 6 months later i get an email saying they have taken another £89
And dispatched 3 more jars as its a subscription. I obviously explained my situation but they seem to think I should send them oroof of previous emails cancelling the product despite all the emails expressing my total disgust and distain for the company’s ethics . As usual they take your money in a second but find so many reasons they strategically slippes
Into their small print. But rather than email
Me saying would you like to continue they automatically take the money and leaving you battling to recover the refund. Their customer services are absolutely dire and unethical to say the least. Do Not purchase unless you feel absolutely compelled as you will no doubt regret it when you cant even find the cancellation option on their website despite trawling !
They are a terriblE company do not let them have access to your bank details !!!!!
21 juillet 2026
Avis spontané
Réponse de Your Pet Nutrition
Hi Dawn,
We're sorry to hear you feel this way.
To clarify, your subscription was not cancelled previously because we never received a cancellation request. During our investigation, we asked if you could provide any proof showing that you had requested to cancel the subscription, but we did not receive any evidence confirming this.
As a gesture of goodwill, we have now cancelled your subscription and refunded your July order in full, so everything has now been resolved and no future orders will be sent.
We genuinely wish you and your dogs all the best.
Prime has not been transformative for my dog as the company claim it would
Company, delivery etc efficient but product is not as effective as the company claims. It has not had the expected benefits for my dog.
19 juillet 2026
Avis spontané
Réponse de Your Pet Nutrition
Thank you for taking the time to share your feedback. We're sorry to hear that Canine Prime didn't deliver the results you were hoping for.
Every dog responds differently to supplements depending on factors such as age, diet, activity level, and individual health, so while many customers see positive results, we understand that it may not be the same for every pet.
We do appreciate your honest feedback, and we're glad to hear you were happy with our service and delivery. We'll be sure to share your comments with our team.
Thank you again for giving Canine Prime a try.
-Aileen, YPN
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