Your Sports Performance Avis 

80
TrustScore 2.5 sur 5

2,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Took several days for order to be dispatched, then it was lost by the courier. It’s very difficult to contact this seller, emails go unanswered or take several days to receive a response. Once I did m... Voir plus

Noté 1 sur 5 étoiles

After waiting two weeks for my order that I had messaged YSP many times asking for an update on my order that should have arrived 7-10 days after placing it I have just received a message which just... Voir plus

Noté 1 sur 5 étoiles

I ordered a basketball as a birthday present (YSP4030) on the 17th May with 7-10 day delivery and it still hasn't arrived 20 days later. I fear I've been scammed. No response to emails or the website... Voir plus

Noté 5 sur 5 étoiles

Had a difficult to obtain elbow brace at a great price and in the sale too, so was reduced further. Advised of 7-10 days gap before despatch and managed to better that, with free delivery too. Good co... Voir plus

À propos de l'entreprise


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

80 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 23 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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2,3

Tous les avis

(80)

25 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

If there was a zero star experience, this company would be it

If there was a zero star experience, that’s what I would have rated this company. I have requested an exchange for the same product but a different size - only to be told - I have to pay for the product to be returned to Poland(!), then if it’s still undamaged I’ll get a refund. This company is complete shambles! I won’t even go into details of how long it took from ordering to actually receiving my order because they don’t have any stock in UK, but they keep that quiet when you’re placing your order. Take your money elsewhere and order from a company where you might actually pay a few quid more, but you’ll get your order within a couple of days and if anything doesn’t fit etc, you won’t have any hassle returning what you do not need. If this is how they treat their customers, I’m very surprised they are still trading in the UK. Hopefully a lot more people will leave an honest review of this company. Oh and very conveniently they don’t list a telephone number on their website, only an automated email enquiry.

20 mars 2023
Avis spontané
Noté 1 sur 5 étoiles

Not recommended

Despatch time took too long. Delivery took too long for a paid service. Customer service is non existent. Returns policy is too short and I still don't know if it covers size exchanges.

11 février 2023
Noté 5 sur 5 étoiles

Can’t fault great company

Can’t fault great company - item was delivered and the Nike bags were exactly how we needed them

3 février 2023
Logo de Your Sports Performance

Réponse de Your Sports Performance

Thank you for taking the time to leave a review. We are glad to hear that you had a positive experience!

Noté 5 sur 5 étoiles

Brill sale item

Brill sale item, I was able to fully track it using shop app and it came a couple of days before it was estimated to, I would buy again from this store.

3 février 2023
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Réponse de Your Sports Performance

Thank you for taking the time to leave a review.Your feedback is important to us, and we are glad to hear that you had a positive experience!

Noté 5 sur 5 étoiles

It was great service and they told me…

It was great service and they told me when it would come

3 février 2023
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Réponse de Your Sports Performance

Thank you for taking the time to leave a review. We are glad to hear that you had a positive experience and we hope to have the opportunity to serve you again in the future.

Best regards,
Your Sports Performance

Noté 5 sur 5 étoiles

Value for money, exactly what I wanted

Ordered online fast, easy process and delivered on time. Perfect fitting for items and live chat really helpful. Definitely recommend to others and order again.

3 février 2023
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Réponse de Your Sports Performance

Thank you for taking the time to leave a review. We are glad to hear that you had a positive experience and we hope to have the opportunity to serve you again in the future.

Best regards,
Your Sports Performance

Noté 2 sur 5 étoiles

Poor comms & slow delivery

Ordering was easier enough on the 14/1, 7-10 days delivery was quoted. When it got to 23/1 (day 12) and I had heard nothing I emailed them. They never replied. Luckily on the 24/1 I had a notification that it was going to be delivered, and I could track via Shop - this didn't work. I then received an email from them on 27/1 at 8am, to say it was going to be delivered and less than 15 minutes later it arrived. So, my daughter is very happy with her scooter. However, when I say poor comms from this organisation I actually mean no comms, they just ignored me. Also coupled with delivery dates estimates being completley wrong (simple email to me in advance would have smoothed this over, or even replying to my query) I could not recommend this company and will not be using again.

27 janvier 2023
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Réponse de Your Sports Performance

Hi there,

Thank you for your feedback. Please note our delivery times are based on working days. Your items were delivered within the stated timeframe. If you require any further assistance please contact us via our live chat or email us.

Regards
Customer Support

Noté 5 sur 5 étoiles

Fast delivery great company

Fast delivery great company. Will use again thank you.

16 janvier 2023
Logo de Your Sports Performance

Réponse de Your Sports Performance

Dear Sheryl,

We wanted to take a moment to thank you for taking the time to leave a review.Your feedback is important to us, and we are glad to hear that you had a positive experience. We appreciate your support and look forward to serving you again in the future.

Sincerely,
Your Sports Performance

Noté 1 sur 5 étoiles

Still waiting after two weeks for my…

Still waiting after two weeks for my jumper. Really bad communication on their part as I've had to do all the chasing up. I suspect because it's a small business they're trying to source stock from somewhere else. Could be wrong but it's been an unfortunate experience.

31 janvier 2022
Noté 1 sur 5 étoiles

Mislead into Purchase.

I purposely messaged them to check my item was in stock and was assured it was and ready for immediate dispatch. I therefore purchased the item from them based on that information.
Guess what?
Over a week later and a number of “fobbing off” emails I am still waiting for this item to be actually dispatched.
Obviously yet another “Seller” who advertises products, takes your money then “sources the product from “suppliers.”
Get your fingers out sort this out, I’m desperately waiting for this item.

16 janvier 2022

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