EXTREMELY SERIOUS PSG- BARCELLONA
EXTREMELY SERIOUS – 4 TICKETS CANCELLED ON MATCH DAY AFTER TRAVELLING FROM ITALY TO PARIS!
On September 4, 2026, I purchased 4 tickets through YourTicketLive for the PSG vs Barcelona match scheduled for October 20, 2026.
Four of us travelled specifically from Italy to Paris to attend this match, booking and paying for transportation and accommodation.
Until yesterday, October 19, YourTicketLive repeatedly assured us that our tickets would be delivered.
However, this afternoon, just a few hours before kick-off, the company suddenly informed us that certain stadium sections had allegedly been closed by security authorities and that our tickets had therefore been cancelled.
I have found no official confirmation supporting this explanation, and I seriously question its credibility.
The company promised a refund, but we have not received any money back so far.
Even worse, YourTicketLive has now stopped responding to our emails and telephone calls.
After more than six weeks of waiting and repeated assurances, we have been left stranded in Paris, without the four tickets we paid for, despite having travelled internationally for this specific event.
This is not just a disappointing customer experience. It has resulted in wasted travel expenses, accommodation costs, significant inconvenience and the loss of the very purpose of our trip.
I consider this conduct completely unacceptable.
I strongly advise anyone considering purchasing tickets from YourTicketLive to be extremely cautious.
I demand an immediate full refund for all four tickets, a documented explanation for the cancellation, and appropriate compensation for the financial losses caused by this situation.
I will update this review if the company takes responsibility and resolves the matter.
20 octobre 2026
Avis spontané