Sample service great Contacted office as tile was out of stock ,sales contacted me with when they expected more Arranged for my order to be collected ,service was excellent
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Lisez les avis des autres
Had to order some more tiles, bought direct, great quick service, only thing i would say is i wanted to collect but opening hours are late so had to get delivered and it was half again the price of th... Voir plus
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After weeks of trying to find Moroccan light blue tiles on many online sites I found exactly what I wanted with your company. Tiles arrived very well packed 1 day early. They are really stunning lo... Voir plus
L'entreprise a répondu
From the young lady taking my order over the phone to the helpful delivery driver, they were both amazing. My tiles have arrived safe and well, all checked no damages. Thank you very much excited to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Formerly Your Tiles Fayrouz Tile & Stone is a design-led tile brand shaped by the people who use our products every day. From the beginning, our customers have played a central role in how the business has grown. Feedback, real projects, and lived spaces continue to influence how we curate our collections, refine our service, and improve the overall experience — without changing the quality or reliability our customers expect. Customer service is a key part of who we are. Our team is known for being approachable, knowledgeable, and genuinely helpful, whether that’s supporting customers with product choices, technical questions, or order queries. We take pride in offering clear advice, honest guidance, and support at every stage of a project. The move to Fayrouz Tile & Stone reflects a more considered, design-focused approach, while remaining the same team, offering the same tiles and the same level of care.
Coordonnées de contact
London, Royaume-Uni
- 02078707632
- reviews@fayrouztileandstone.com
- yourtiles.com
4,6
Excellent
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Beautiful tiles well delivered
Tiles arrived well packaged and the delivery driver placed them on my driveway as requested. Delivery was prompt and as advised. The tiles are beautiful and the colours and presentation as per the website.
2 mars 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Fiona,
Thank you for your review. We’re pleased to hear the tiles arrived promptly and were well packaged, and that the driver was able to place them where you requested. It’s also great to know the colours and presentation matched what you saw on the website.
Many thanks,
Fayrouz Tile & Stone
Customer service was rude
Customer service was rude, blunt and unhelpful. Enquired about the option to return some tiles they still stock for a credit note outside of the returns window (hence asking for a credit note rather than a refund). Totally unopened, resaleable tiles. I was met with a blunt 'no'. Hasn't made me feel like shopping with them again, will look elsewhere for my replacement tiles.
9 mars 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Martha,
I’ve looked into your enquiry and read through the email correspondence and would like to clarify the situation.
This wasn’t a return request slightly outside the normal returns period, but for tiles purchased in 2024. Our returns policy has a defined returns window and, while we do try where possible to help customers who are only slightly outside that window — as we understand projects can sometimes run longer than expected — unfortunately we’re unable to accept returns or offer credit notes on orders placed several years ago.
One of the main reasons we cannot accept returns outside the returns window is due to tile batch variation. As we continually restock our tiles, new batches are produced over time. Once a new batch replaces an older one, tiles from the original batch can no longer be resold alongside newer stock due to natural variations in shade, tone and finish between batches.
In addition, the two tile ranges from that order are no longer part of our current collection and have not been stocked for quite some time. As these lines are no longer sold by us, they are not items we would be able to resell even if the boxes remain unopened.
Your enquiry was responded to promptly by our customer service team, who explained that a return would not be possible and apologised for the inconvenience. You then asked for the decision to be verified by a manager and, after receiving the same explanation, raised a formal complaint through the website. This was also responded to with the same information. At no point were the team rude — they replied promptly each time and simply reiterated the policy.
We always try to help where reasonably possible, including accommodating returns outside the window in certain circumstances. However, returning tiles from an order placed years ago, particularly for products that are no longer stocked, unfortunately isn’t something we’re able to accept.
Many thanks,
Fayrouz Tile & Stone
All is well the parcel arrived in good…
All is well th eparcel arrived in good condition , Many thanks. Kind regards. Philippe
2 mars 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Phillippe,
Thank you for your review. We’re pleased to hear your parcel arrived safely and in good condition.
Many thanks,
Fayrouz Tile & Stone
The selection of tiles is amazing
The selection of tiles is amazing.
We have had 3 or 4 deliveries. The outside Moroccan style ones are stunning - and they have remained in tact for 4 years in bad English weather. They add something unique to the garden.
13 février 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Helen,
Thank you for your lovely review. We’re so pleased to hear you’ve been happy with multiple deliveries and that your outdoor tiles are still looking beautiful after four years.
It’s great to know they’ve added something unique to your garden. We truly appreciate your continued support.
Many thanks,
Fayrouz Tile & Stone
Tiles
Arrived on time very well packed very pleased with tiles would have no hesitation of purchasing from them again 😀
19 février 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear your tiles arrived on time and were well packaged, and that you’re happy with them overall. It’s great to know you’d feel confident ordering from us again.
Many thanks,
Fayrouz Tile & Stone
Blue Moroccan Tiles …
After weeks of trying to find Moroccan light blue tiles on many online sites I found exactly what I wanted with your company.
Tiles arrived very well packed 1 day early. They are really stunning looking tiles hexagon shape and in 3 different blue colours. Ordering was easy and I was kept informed at every step.
Would highly recommend your company and I am one happy customer. 😊
17 février 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi,
Thank you for such a thoughtful review. We’re so pleased you were able to find exactly what you were looking for after your search, and that the tiles arrived safely and even a little earlier than expected.
It’s great to hear the ordering process felt straightforward and that you felt well informed throughout. We truly appreciate your recommendation and are delighted you’re happy with your choice.
Many thanks,
Fayrouz Tile & Stone
Really good company
Really good company, very responsive and delivered quickly
17 février 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Pauline,
Thank you for your review. We’re pleased to hear you found the team responsive and that your order was delivered quickly.
Many thanks,
Fayrouz Tile & Stone
My tiles arrived on time
My tiles arrived on time, in perfect condition and I love them, they look exactly like what I expected I think better in fact!! The pictures online were a great representation of the tiles!! Thank you
20 février 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Emily,
Thank you for your lovely review. We’re so pleased to hear your tiles arrived on time and in perfect condition, and that they’ve met your expectations. It’s great to know the online images gave you an accurate sense of how they would look in person.
We really appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Great experience
Great experience! They were able to move forward my delivery date which was really helpful and not a single tile arrived cracked which was great - I’ve used some other tile companies in recent years and have had at least one crack per box, so was very impressed!
20 février 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Courtney,
Thank you for your review. We’re pleased we were able to bring your delivery forward and that it helped with your project timeline. It’s also great to hear everything arrived safely and without any breakages — we know how important that is.
We appreciate you taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Excellent service
Excellent service, Tiles arrived quickly and are just what I ordered.
16 février 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Jane,
Thank you for your review. We’re pleased to hear your tiles arrived quickly and that they were exactly what you expected.
Many thanks,
Fayrouz Tile & Stone
Very satisfied customer
I just had to write a review - I am thrilled with my tiles, the colour and finish are BEAUTIFUL. The quality was exceptional especially as the price was so reasonable. I am a very satisfied customer. The tiles arrived promptly and were very well packages
19 février 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Lesley,
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear you’re happy with the colour and finish of the tiles, and that the quality met your expectations. It’s also great to know they arrived promptly and well packaged.
We truly appreciate your feedback and are glad you’ve had a positive experience with us.
Many thanks,
Fayrouz Tile & Stone
Great service and fantastic…
Great service and fantastic communication
Would highly recommend
2 février 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear you were happy with the service and communication, and we appreciate your recommendation.
Many thanks,
Fayrouz Tile & Stone
Réponse : Fayrouz Tile & Stone
Hi Anne,
Thank you for your review. We’re pleased to hear you were happy with the service and the speed of delivery.
Many thanks,
Fayrouz Tile & Stone
Amazing tiles
Amazing tiles! A real focal point as a splash back for the cooker
12 février 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Naomi,
Thank you for your review. We’re so pleased to hear the tiles have created such a strong focal point behind your cooker — that’s always lovely to know. It’s great that they’ve worked so well in your space.
Many thanks,
Fayrouz Tile & Stone
excellent communication from order to…
excellent communication from order to delivery. Beautiful tiles, excellent quality/
2 février 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Thanks so much, Sandra! We’re really happy to hear that the communication felt clear from start to finish and that you’re pleased with the quality of the tiles. Enjoy your project, and thanks again for taking the time to leave a review 😊
Nice tiles, service needs some work
The first order went well and the tiles are good quality. I made a second order and the wrong tiles were sent. Replacements were sent and due before 12pm the next day, but by 2pm they hadn't arrived and apparently they hadn't left the hub for delivery - I had to call them to find out, they didn't bother to let me know. I was promised a call back to confirm whether it was being delivered later that day or the following day. I didn't get the call back and had to phone again at 4pm. I still don't have the tiles and I am now very irritated.
2 stars because the tiles are nice, when they get the order right.
6 février 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Rachel,
Thank you for taking the time to share your feedback. We’re pleased to hear you’re happy with the quality of the tiles, though we appreciate how frustrating the issues around the replacement delivery were.
Once the incorrect tiles were identified, we arranged replacements as quickly as possible and did our best to keep you informed throughout the process. Unfortunately, we experienced difficulties obtaining clear updates from the courier, which limited the information we were able to pass on at the time. This is not the level of service we aim to provide, and we understand how disappointing this must have been while you were waiting for confirmation.
We’ve taken your comments on board and will be raising this with the courier to help prevent similar situations in future. Thank you for your patience — feedback like yours helps us improve our processes.
Many thanks,
Fayrouz Tile & Stone
Satisfied customerThe tiles are really good quality they…
The tiles are really good quality they arrived well packed and on the day they said they would. Reasonably priced great result
3 février 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Janet,
Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the quality of the tiles, that they arrived well packed, and on the expected delivery day. It’s also good to know you felt they were reasonably priced and achieved a great result.
Many thanks,
Your Tiles
I have just received the sample tile…
I have just received the sample tile and it is really lovely but I just wanted to add how excellent the packaging was.I have had a few parcels lately from different companies and they should take lessons from you. Absolutely brilliant thankyou
26 janvier 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Cheryl,
Thank you for taking the time to leave such a kind review. We’re pleased to hear you’re happy with the sample tile and that the packaging stood out — we take a lot of care to make sure samples arrive safely.
We really appreciate your feedback and thank you for choosing Your Tiles.
Many thanks,
Your Tiles
Réponse : Fayrouz Tile & Stone
Hi Steven,
Thank you for taking the time to leave a review. We’re pleased to hear the tiles arrived on time and that you’re happy with the quality.
Many thanks,
Your Tiles
Love these tiles
Love these tiles! The floor tiles I wanted were out of stock but they came back earlier than expected, and the wall tiles are also great. Customer service was quick and helpful, and delivery was swift as well. Would order from them again!
15 janvier 2026
Avis spontané
Réponse : Fayrouz Tile & Stone
Hi Angela,
Thank you for taking the time to leave a review. We’re pleased to hear the floor tiles came back into stock sooner than expected and that you’re happy with both the wall and floor tiles. It’s also great to know our customer service team was helpful and that delivery was quick.
Many thanks,
Your Tiles
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