Yorkshire Tile Company Avis 

38
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We used Yorkshire Tiles Sheffield store for our house renovation in 2018, and were so impressed we are using them again for our new house this year. The tile selection is brilliant, the products are a... Voir plus

Noté 5 sur 5 étoiles

Bought our gorgeous hallway tiles from here and had a brilliant experience from start to finish. The staff were very helpful, they made some great suggestions as to which tiles to go choose for the lo... Voir plus

Noté 1 sur 5 étoiles

Sadly I agree with the previous comments around customer service. Bought two sample tiles on-line, and received one broken tile. No apology and told I would have to pay for an additional sample tile i... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Happy new year to Richard & the team, big thank you for all your help over the past year from supplying tiles & adhesives to expert advice on bespoke projects I never see the need to go anywhere else... Voir plus

À propos de l'entreprise

  1. Magasin de carrelage
  2. Rénovateur de salle de bains
  3. Magasin d'articles de salle de bains
  4. Magasin d'ameublement et de décoration
  5. Magasin de rénovation
  6. Carreleur

Écrit par l'entreprise

Tiles From Our Family To Yours Since 1974. At The Yorkshire Tile Company, we believe great design starts from the ground up—quite literally. With over 50 years of experience in the tile industry, we’ve been helping homeowners, designers, architects, and tradespeople bring their visions to life with style, substance, and an unwavering dedication to quality. Founded in Sheffield, we’re a family-run business with a passion for exceptional tiles and customer service that feels personal. What began as a single tile showroom has grown into one of the UK’s leading tile specialists, with a reputation built on trust, expertise, and a carefully curated range of products sourced from around the world. We have three stores: Sheffield, Leeds & Newcastle.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

38 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

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4,4

Tous les avis

(38)

17 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I have purchased the beautiful Breccia…

I have purchased the beautiful Breccia Viola tiles from this company on two separate occasions, and both experiences were excellent. The customer service was exceptional throughout. On one occasion, I required an urgent delivery over a bank holiday weekend, and the team went above and beyond to arrange it for me. Their efficiency, communication, and willingness to help were greatly appreciated. I would highly recommend them and would not hesitate to purchase from them again.

27 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Second time I have bought from The…

Second time I have bought from The Yorkshire Tile Company and I always find them to be very helpful. The website was very easy to use and I found just what I was looking for. When ever I have had to deal with the team they have been very helpful and friendly and the tiles are perfect. Really couldnt be better!

6 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Brilliant company!

Brilliant tile array and unique selection. Polite and friendly service. I’d use them every time!

24 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Great experience start to finish!

I’ve used Yorkshire Tile Company when doing multiple projects throughout my house renovation. The knowledge of the staff was amazing, as I had no idea what I wanted! They guided and advised so I was able to make the best decisions for my home. They also gave me a list of recommended tilers, we used one from the list and he was fabulous! So grateful for YTC for such a seamless experience in the midst of a stressful renovation!

24 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Expensive delivery charge

Paid a lot of money for tiles and got free delivery on the pallet which is fair considering how much we paid but need a few more tiles to finish the job and charged £50 delivery for a few tiles which considering how much we've spent in total is disappointing.
Should have a discount delivery rate for returning customers.
UPDATE
Their reply is a cynical platitude ... it cost me £50 to return a pallet with half a ton of tiles to another supplier, collected on Wednesday and delivered to the supplier on Friday. If they are paying £65 to have a couple of boxes of tiles delivered when they are shifting high volumes then they need to get a new carrier but I don't believe my order costs £65 to deliver. Shame really for the sake of £50 they have lost my custom and hopefully anyone reading this will think twice.

19 février 2026
Avis spontané
Logo de Yorkshire Tile Company

Réponse de Yorkshire Tile Company

Hi John, thank you for taking the time to get in touch although we are disappointed to hear you're not happy. As a small business our carriages actually cost us a lot more than what you pay as the customer, the carriage on this particular order actually cost us £65 which is why we can only offer free delivery on a minimum order value of £500. We hope your finished bathroom looks amazing which the additional tiles you have now ordered. Best wishes, Hannah

Noté 5 sur 5 étoiles

Excellent choice and Service

Excellent choice and Service. I have dealt with Ivan for 6 years now. The service I receive is first class.
Lots of choice, great advice, very knowledgable and first class service every time

14 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

yorkshire tiles doncaster all you need.

we made a visit to yorkshire tiles doncaster and it was a pleasure to deal with people that know exactly goes best for us, we looked at 6 or 7 tile outlets before getting sound advise and value for money, delivery was spot and and on time, no damage and all items present and correct, even took back my surplus for a full refund, ytc Doncaster, for all your tile needs.

7 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

We started dealing with Ivan Crump at…

We started dealing with Ivan Crump at Yorkshire tiles a long long time ago and it has always been a pleasure. Ivan has nothing but a reliable resource and has helped us even on the same day requests. We are very confident when dealing with him as he has always helped us in most urgent/necessary situations every time.

20 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

A pleasure to deal with!

A pleasure to deal with!
Emily (Sisman) was informed, professional and so easy to communicate with. My tiles came exactly when she said they would.

21 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service

We used Yorkshire Tiles Sheffield store for our bathroom renovation, The tile selection is brilliant, the products are all high quality and beautiful. The showroom is fantastic and the staff are so helpful and friendly. Highly recommend but maybe the car park could do with resurfacing

18 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Absolutely shocking service

Absolutely shocking service. Tiles not as described online, customer service is unbelievably bad. Do not recommend to buy from this scam company

9 novembre 2025
Avis spontané
Logo de Yorkshire Tile Company

Réponse de Yorkshire Tile Company

Thank you for taking the time to leave feedback, we pride ourselves on our customer service so are disappointed to hear of your feelings. We offer a sample service on our website where we recommend customers ordering cut sample pieces to make sure they are happy with the tiles in their home before committing to an order. Orders that aren't local to our business are delivered on third party carriers, as detailed in our delivery terms on our website delivery is kerbside only — that means that your delivery will be left at the nearest accessible point outside your property. Regarding the Chess tiles you have received, these are an incredibly popular choice and the tiles you have received are representational of the product, at no point in our description do we mention that these are white. The colours are Antique (the lighter colour) and Carbon (the darker colour) so I am unsure why you thought these would be white. The photographs we use on our website have been taken in natural daylight and the photo of your tiles does appear to be taken in poor light, that said you need to be happy with the tiles you have chosen. We do offer a returns service if you are unhappy with the tiles you have and you are very welcome to return them to us, as I say these are a popular choice so we will sell them however as stated in our terms on our returns page online it is the customers responsibility to pay for the returns to our Sheffield warehouse. I believe a colleague of mine has given you the details of a courier service who would be able to assist with the uplift of your order should you wish to return them.

Noté 5 sur 5 étoiles

Thank you so much

I can’t thank Chris enough for all his help and keeping in touch with me while sorting my mums tile order, which wasn’t straight forward , but this guy really did go above and beyond.
Thank you ..Thank you.. Thank you
Andrea Snook

23 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Poor customer service and samples!

Sadly I agree with the previous comments around customer service. Bought two sample tiles on-line, and received one broken tile. No apology and told I would have to pay for an additional sample tile if I wanted two full tiles as apparently broken tiles are standard (even though it doesn’t state this on-line). I’m not normally one to write a review but the communication style from Emily was really quiet rude - could do with some lessons in basic customer service!

23 juillet 2025
Avis spontané
Logo de Yorkshire Tile Company

Réponse de Yorkshire Tile Company

Hi Hannah, thank you for taking the time to leave us a review.

I'm sorry to hear you were not happy with the service provided, I can confirm the sample tile you received was a cut sample piece which we do state on our website on each product page. We have looked at this with our IT team and think this could be clearer still so we are looking to improve this to prevent any further disappointment for our customers.

As you were disappointed with the cut sample you received we did send out a full sized tile at no charge and this should be with you soon.

As a small business we are unable to send out samples out at no cost, and the price we charge doesn't in fact cover all the costs we incur to send it out.

We hope you love the full size sample tile we have sent out and if you'd like to discuss this further please email sophie@yorkshiretile.co.uk

Noté 5 sur 5 étoiles

I had two small projects

I had two small projects, a cooker black splash and large fire hearth. I had an idea of what I wanted and contacted YTC. Matthew was brilliant from start to finish with advise and the finished areas look great. Plan on a full bathroom refit next and have no hesitation in using YTC again. The quality of the tiles and staff knowledge is second to none.

12 janvier 2025
Avis spontané

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