yurtrock.com Avis 

We recently came across a Yurt Rock advertisement on social media promoting three products: Pickpocket, Decade and Dr Fill. Unfortunately, purchasing them turned out to be a complete waste of time and money.

I won't go into what each product is supposed to do, because frankly, not one of them worked satisfactorily. Without question, some of the worst audio software we have ever had the misfortune of using. The quality was absolutely appalling.

Naturally, we contacted Yurt Rock to request a refund, only to be told that refunds were not available once the software had been downloaded. We explained to their representative, Zane, that if the matter could not be resolved appropriately, we would pursue it through PayPal instead.

His response? "Sounds good."

An astonishingly dismissive and unprofessional response to a legitimate customer complaint. No attempt to resolve the issue, no meaningful assistance and seemingly no interest whatsoever in customer satisfaction.

Thankfully, PayPal eventually ruled in our favour and issued a full refund.

We are a professional music production company and have established excellent working relationships with numerous respected pro audio manufacturers and software developers. We regularly purchase, evaluate and use professional audio software, so we have plenty of experience on which to base our opinions.

In all our years working in this industry, I genuinely cannot recall being treated so poorly by a company.

Poor software is disappointing enough, but combining it with such an appalling attitude towards customers makes the whole experience considerably worse.

An absolutely dreadful experience from beginning to end. We certainly won't be purchasing from Yurt Rock again.

Honestly, 1 star is too generous!

False Advertising and zero willingness to make it right.

I do think Yurt Rock's samples and loops are good. This is why not giving them one star. However, they false advertise, and my experience with customer support was not good.

The false advertising: They have a bundle called "The Ultimate Bundle". In their own words and images are things like "One Bundle. Every Product." and "get everything Yurt Rock has to offer" and "access to our entire catalog" and "235+ Products". Upon purchase I was told that this does not include any of their 9 plugins. The plugins are clearly a product that the sell, and nowhere does it say this bundle does not include the plugins. If they really don't mean "every product" or "entire catalog" then they should just say "all our loops and samples". In the email from them advertising this bundle the button you click to go their site says "UNLOCK EVERYTHING FOR $99". I get that this IS a good deal, but it is not what they are saying it is.

Customer support: reaching out to customer support, they gave no solution or apology. They said they'd let their marketing department know. They offered me discount on two of their plugins saying it was the best they could do. The next day a sale went out offering 3 plugins for the price they had just offered me 2 for. Such a sham.

They do not take responsibility for their own words and advertising and are also unwilling to give a refund.

Here is a status report regarding the functional issues with DR.Fill. The seller promised to send a shop coupon, but in reality, they only offered a price higher than the sale price and did not provide the coupon. I sent multiple emails, but they consistently ignored me whenever it was inconvenient for them. Due to this lack of trust, I requested a refund through PayPal, which has now been successfully processed. Since the refund was issued just a few minutes after my request, it is highly likely that there is a history of refunds for similar issues.

Yurt Rock provides a massive musical pallet at a reasonable price, including samples and loops and even complete performances, Yurt Rock enables extraordinary experimentation. Using it in Ableton, I can jump start a project in any genre.
But buy on sale. You'll save a bundle.

I bought Pickpocket from Yurtrock to extract drums from loops. In practice it's unusable: every kick gets detected two or three times with no way to merge the duplicates, the transient view is just a dense cloud of markers you can't realistically edit, and almost half of the hi-hats aren't detected at all. Starting a process gives no indication anything is happening, and playback stops randomly.

I sent support a clear description, the actual sample and a screenshot, and asked for either a demonstration that the loop can be turned into usable drums, or a refund. The reply from Zane at Yurtrock support didn't address a single point I raised – it just stated that the plugin "supports kick, snare and hat detection", which is exactly what isn't working. His follow-up was equally generic: "feedback appreciated, forwarded to the team". No answer on the refund, no attempt to look at the sample.

I'm writing this in the hope that someone at Yurtrock other than Zane actually reads it. The issue is well documented and I'm still open to a real solution – but a refund request answered with copy-paste replies is not customer support. I'll update this review if the company responds properly.

Bought Clyde Stubblefield funky drummer. Tried to drop files into Reaper and Calkwalk . Didn't work in either !!!!

I've bought the complete bundle as a download, rather than the SSD, and found out that they have a downoad limit. Which is strange because I paid for it, a year ago, and they did not communicate a limit at all.
It's just the 3rd time I've tried to download all, since I recently have a hardisk to download all.
Reached out to their support via their contact form several times but got not respond at all.
Bad customer service!

The samples are not good.
The battery samples are useless. No dynamics possible.
Not enough samples to create a realistic drumkit.
Anybody can make wav files. That is not interesting at all.
Don't buy this.

AVOID! Terrible customer service.
The previews for a sample pack were for a different pack, I requested the correct files but instead of just sending me them I was given a discount code for the price of the purchase, so now I have to wait for the correct pack to go on sale or I'm out of pocket for their mistake.
And their "reviews" section is a scam, only positive reviews are published

They provided me with a fake serial number for Ayaic's Mix Monolith plug in

Avoid. Terrible customer service. I made a mistake while ordering (totally my fault, to be fair) and they just said "sorry, not our problem". Fair enough, my bad. A few hours later the same product was discounted by $100 and customer service denied make any sort of goodwill gesture as proper companies do. Will never buy from again.

Yurt Rock hands down creates the best loops and samples around from the world's greatest musicians. Beyond loops/samples they also offer tons of integrations with other drum samplers and VSTs like Maschine, Battery, Looper Pedals, etc.

some files wont download or they come up as blank audio...over and over

Scam. They sell you the product then wont let you download it. Support is non existant. Dont buy this

They sold a software package that crashed every time I tried to load it. Rather than screw around trying to fic it, I simply asked for a return authorization and a refund. They told me to go jump in a lake. I filed a BBB complain to which they never responded. They owe me $50 but otherwise suck.

Fantastic products! Every product I order from Yurt Rock is just awesome! I just placed my 4 or 5th order (I lost count...LOL) and the products are downloading as I write this. Highly recommended. Thanks, Yurt Rock, for making such great and affordable audio products. I am ONE HAPPY CUSTOMER! T.M.

Der er ingen steder jeg kan afslutte medlemsskab og henvendelser på mail bliver ikke besvaret