Bought few abayas which were on sale online from this shops website. Items were dispatched quickly. Materials are little on the thin side but nice, soft and flows, would be good for warmer weather.... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Difficult to return Items are not described clearly The inner slip abaya has slits which wasn't mentioned in description
My experience with Zadina Abayas has been great. I ordered the beautiful looking products. These were reasonably priced. Almost immediately of browsing on their website I found what I was looking fo... Voir plus
L'entreprise a répondu
Beautiful work and fair price. I came across the site when searching Abaya for an event and will be definitely be go to from now. Quality work, on time and Alhamdulillah finally classy designs for occ... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Started in 2014, Zadina Abayas was born to showcase the world the latest modest fashion. Zadina Abayas soon outgrew from a small studio in East London, and opened a boutique on the high street. 181 Green Street, London E7 8JE their flagship store. The label has become known for its glamorous and contemporary style appealing to all women of all ages. It was all about the culture of modest fashion. The modern women who loves fashion and also loves to preserve the culture in its true essence. Zadina is a brand which is built upon many years of research, and was one of the first labels to enable a fusion to create a high end fashion label which is affordable as well. So, if you are looking for a stunning brand to have you look glamorous then, Zadina Abayas is your first and last stop. Learning and Living with the upcoming women, Zadina has become a very strong and famous brand. We have taken this brand to a whole new level with a complete understanding of what a women desires.
Coordonnées de contact
Royaume-Uni
- zadinaabayaslondon.com
3,2
Moyen
340 avis
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N'a pas répondu aux avis négatifs
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Expecting me to pay for returns postage when item did not match descriptio
Poor customer service- returns sheet clearly says get in touch if not happy with the quality however they were unwilling to do anything besides ask me to return an item and pay for postage when the item did not match the description. Not even an apology to say sorry your not happy with our quality but answered in a passive aggressive and patronising manner. Most companies would at least start with “we’re sorry you feel this way/ we’re sorry our product did not match your expectations” etc. however there was no form of apology at all- extremely unprofessional! Lost a loyal customer, unfortunately will not be ordering or recommending them any more.
Wish i read the other reviews on here beforehand as it seems their customer service is always bad judging by the other reviews.
20 novembre 2024
Avis spontané
Réponse de Zadina Abayas
"We deeply apologize for the experience you’ve had with our customer service, and we sincerely regret that the product did not meet your expectations. This is not the level of service we aim to provide, and we appreciate your feedback as it helps us improve. Please feel free to reach out again, and we will work to resolve the issue to your satisfaction. Your concerns are important to us, and we hope to have the opportunity to make things right."
My daughter was absolutely delighted…
My daughter was absolutely delighted with the quality of the abaya. Exactly how she thought it would be in terms of colour, size, fit and quality. Thankyou Zadina Abayas, will be ordering more products in the future iA.
24 octobre 2024
Avis spontané
Réponse de Zadina Abayas
"Thank you so much for your wonderful feedback! We're so happy to hear that your daughter loved the abaya and that it met her expectations. We truly appreciate your support and look forward to serving you again in the future, inshaAllah!"
Correct items and prompt delivery
Correct items and prompt delivery. Great quality. It was nice to find a top that the Mrs considers long enough to actually be modest! Keep up the good work and may the Almighty Lord continue to bless you with growth.
30 octobre 2024
Avis spontané
Réponse de Zadina Abayas
"Thank you so much for your kind words and thoughtful review! We're delighted to hear that the items met your expectations in both quality and fit. We truly appreciate your support, and we pray that the Almighty continues to bless you and your family. Looking forward to serving you again soon!"
Great product
Love the outfits, perfect for umrah and other functions. Great prices. Highly recommend.
25 octobre 2024
Avis spontané
Réponse de Zadina Abayas
"Thank you for your fantastic review! We're so happy to hear that the outfits are perfect for Umrah and other occasions. We truly appreciate your recommendation and are grateful for your support. Looking forward to serving you again!"
Is this a fake website
Is this a fake website? I have made more than 5 attempts to place the order....all failed?
4 octobre 2024
Avis spontané
Réponse de Zadina Abayas
"We're really sorry to hear that you're experiencing issues placing your order. We assure you that our website is legitimate, and we sincerely apologize for any inconvenience caused. Please reach out to our customer service team with more details about the issue, and we’ll do our best to resolve it quickly. Your satisfaction is very important to us, and we appreciate your patience."
The worst service ever ,carefully if…
The worst service ever ,carefully if you need to return the item they will not refund you
17 juillet 2024
Avis spontané
Réponse de Zadina Abayas
"We're really sorry to hear about your experience. We take customer feedback seriously and would like to understand more about what happened. Please reach out to our customer service team with your order details so we can look into this matter and assist you with your return. Your satisfaction is important to us, and we hope to resolve this to your liking."
Highly recommend!
I bought a black jilbab from here and it was the best purchase ever! So comfortable! So efficient! The size was perfect and it looks so nice! Loved it so much that I got one for my sister in grey. Highly recommend :)
4 septembre 2024
Avis spontané
Réponse de Zadina Abayas
"Thank you so much for your wonderful review! We’re thrilled to hear that you loved the black jilbab and that it was such a comfortable and perfect fit. We’re also glad that you were able to get one for your sister! Your recommendation means a lot to us, and we can’t wait to serve you again in the future!"
Buy from Zadina abayas
The abaya was delivered quick with care and it looks even better in person. It is made from a good material and it isn’t too long nor it is it too short, it’s a great size.
4 septembre 2024
Avis spontané
Réponse de Zadina Abayas
"Thank you so much for your kind feedback! We're so happy to hear that you loved the abaya and that it arrived quickly and in perfect condition. It’s wonderful to know that the size and material were just right for you. We truly appreciate your support and look forward to serving you again!"
Réponse de Zadina Abayas
"Thank you for your positive feedback! We're glad to hear that you're happy with the fast delivery and quality of the product. We truly appreciate your support and look forward to serving you again!"
Excellent delivery and loved zadina …
Excellent delivery and loved zadina abayas
I was worried after reading complains on trust pilot but so far no complains from me!
A happy customer 🙂
21 août 2024
Avis spontané
Réponse de Zadina Abayas
"Thank you so much for sharing your experience! We're thrilled to hear that you're a happy customer and that everything went smoothly for you. Your satisfaction means a lot to us, and we truly appreciate your trust in Zadina Abayas. We look forward to serving you again soon! 🙂"
Girls abaya not right
The 2 abayas I ordered for my daughter were perfect in length but the neck size is far too small. She can bearly get her head through and that's with a struggle.
So not very happy as its money wasted.
29 août 2024
Avis spontané
Good tailoring.I am very happy
Good tailoring.I am very happy. However , I ordered jersey abayas and they are a little tight up top. The fit is more like a dress not an abaya.
Lovely flair at the bottom and pockets were a pleasant addition.
2 août 2024
Avis spontané
Réponse de Zadina Abayas
"Thank you for your feedback! We're so glad to hear you're happy with the tailoring and the flair and pockets of the abayas. We appreciate your input about the fit and will take that into consideration. If the size isn’t quite right, please don’t hesitate to reach out to our customer service team for assistance with an exchange. We value your satisfaction and hope to serve you again soon!"
Nice material and tailoring
I ordered a black inigo abaya for my daughter. Its material is good, good lines,and tailoring and it fits her perfectly. Timely delivery too. As I've had it recently so can't comment on its long term durability.
21 août 2024
Avis spontané
Réponse de Zadina Abayas
"Thank you so much for your feedback! We're thrilled to hear that the Inigo abaya fits your daughter perfectly and that you’re happy with the material and tailoring. We appreciate your trust in us, and we hope the durability lives up to your expectations. Looking forward to serving you again in the future!"
Réponse de Zadina Abayas
"Thank you for your kind feedback! We're so glad to hear that you’re happy with your purchase. We appreciate your support and look forward to serving you again soon!"
Classic styles, reliable service
Classic styles with a variety of colours. Quick delivery.
15 août 2024
Avis spontané
Réponse de Zadina Abayas
"Thank you for your wonderful review! We're so glad you love the classic styles and variety of colors. We're also happy to hear that the delivery was quick. We appreciate your support and look forward to serving you again!"
green khimar abaya
I ordered the green khimar abaya and the colour wasnt too bad but in the photo it looks like a rich deep green but in real life its more muted and looks extremely dark, however, that isn't the issue. The size I ordered for my abaya was a size 52 but the abaya came HUGE. Had thoughts of sending it back however instead of making this a lengthier process, I instead had to go get it tailored.
14 août 2024
Avis spontané
Réponse de Zadina Abayas
"We're really sorry to hear about the issue with the color and fit of the green khimar abaya. We understand how frustrating it must be when expectations don’t match reality, especially with sizing. We truly appreciate your decision to get it tailored, and we apologize for any inconvenience caused. Please feel free to contact our customer service team if you'd like to discuss the return or exchange process further. Your feedback is important to us, and we’ll work to improve the experience for future customers."
The Abayas are good but not the customer service
The Abayas are great, but the lighter colours are much darker in real life which was a let down as I needed a light colour for the summer and spent a lot for that reason. I messaged them about it but they were quite rude, unprofessional and not helpful at all and just ignored me instead of resolving or making me happy.
5 août 2024
Avis spontané
Réponse de Zadina Abayas
"We’re truly sorry to hear about your experience, and we sincerely apologize for the mismatch in color and the unhelpful response from our team. This is not the standard of service we aim to provide, and we completely understand your frustration. Please reach out to us again, and we’ll make sure to address your concerns and work toward a satisfactory resolution. Your satisfaction is important to us, and we appreciate your feedback to help us improve."
Excellent customer service
Excellent customer service. Lovely quality items. Shopped here before this purchase and won't hesitate to use again. Highly recommended
1 août 2024
Avis spontané
Réponse de Zadina Abayas
"Thank you so much for your kind review! We're thrilled to hear that you’ve had a positive experience with our customer service and quality items. Your continued support means a lot to us, and we look forward to serving you again in the future! Highly appreciate your recommendation!"
Amazing service
Amazing service. Quick delivery. 100% recommend. Will definitely be purchasing from this company again inshallah.
26 juillet 2024
Avis spontané
Réponse de Zadina Abayas
"Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with our service and delivery. We truly appreciate your recommendation and look forward to serving you again inshaAllah!"
Lovely abaya
I love the colours, just not feeling 100% about the material.... I would have preferred it if it was a little thinner or lighter.... also I don't like that extra material below the neck like of the material, it's irritating and flappy where you put it on.... what is it for and why is it so big? Also I just only wore one out of 3 that I bought and worn it three days, it seems like the bottom of the abaya where the hem is, is fraying and has tiny bobbles.
Other than thar, love the style, the fit, the length, the arms design, very pretty, I'm just too fussy about about material as they just have to be a certain type to be my perfect abaya
18 juillet 2024
Avis spontané
Réponse de Zadina Abayas
"Thank you for your detailed feedback! We're glad to hear that you love the style, fit, and design of the abaya. We’re really sorry to hear about your concerns with the material and the extra fabric below the neck. This design element is intended to provide additional coverage, but we understand it may not be to everyone's preference. We also apologize for the issue with the hem fraying and bobbling. Please feel free to contact our customer service team if you'd like assistance with a return or exchange. Your satisfaction is very important to us, and we appreciate your input as it helps us improve."
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