Bought few abayas which were on sale online from this shops website. Items were dispatched quickly. Materials are little on the thin side but nice, soft and flows, would be good for warmer weather.... Voir plus
L'entreprise a répondu
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Difficult to return Items are not described clearly The inner slip abaya has slits which wasn't mentioned in description
My experience with Zadina Abayas has been great. I ordered the beautiful looking products. These were reasonably priced. Almost immediately of browsing on their website I found what I was looking fo... Voir plus
L'entreprise a répondu
Beautiful work and fair price. I came across the site when searching Abaya for an event and will be definitely be go to from now. Quality work, on time and Alhamdulillah finally classy designs for occ... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Started in 2014, Zadina Abayas was born to showcase the world the latest modest fashion. Zadina Abayas soon outgrew from a small studio in East London, and opened a boutique on the high street. 181 Green Street, London E7 8JE their flagship store. The label has become known for its glamorous and contemporary style appealing to all women of all ages. It was all about the culture of modest fashion. The modern women who loves fashion and also loves to preserve the culture in its true essence. Zadina is a brand which is built upon many years of research, and was one of the first labels to enable a fusion to create a high end fashion label which is affordable as well. So, if you are looking for a stunning brand to have you look glamorous then, Zadina Abayas is your first and last stop. Learning and Living with the upcoming women, Zadina has become a very strong and famous brand. We have taken this brand to a whole new level with a complete understanding of what a women desires.
Coordonnées de contact
Royaume-Uni
- zadinaabayaslondon.com
3,2
Moyen
340 avis
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Réponse de Zadina Abayas
Thank you for your feedback! We're glad to hear that the quality met your expectations. We appreciate your support and look forward to serving you again!
I love the fabrics and the size…
I love the fabrics and the size options. I'm happy that I can find my size.
27 mars 2024
Avis spontané
Réponse de Zadina Abayas
Thank you for your lovely review! We're so happy to hear that you're pleased with the fabrics and size options. It's great to know that you found the perfect size. We look forward to serving you again!
Faulty abaya, poor workmanship
Was sent a faulty abaya which had a hemline that looked like my 8 year old nephew had stitched! I had ordered and paid for next day delivery and paid further to return the item. Despite their so called ‘policy’ of refunding the return delivery cost in the event of a faulty product, the company only refunded the abaya cost. I ended up paying for delivery and shipping costs for an item I couldn’t even wear to
the event I ordered for! Customer service was absolutely awful, after querying the refund I received a blunt email saying that upon inspection the product was not faulty! Despite sending further emails, they completely ignored any communications. Not even offering a discount or free delivery on next order or any type of resolution. Absolutely shocking that a Muslim brand would operate with such poor ethics, especially in the month of Ramadan, when the product was clearly faulty. Avoid or Only order if you have no intention of ever returning and dint mind sub standard stitching quality control!
22 mars 2024
Avis spontané
Réponse de Zadina Abayas
I'm really sorry to hear about your disappointing experience, and I completely understand your frustration. It’s not the service we strive to offer, and we apologize for the inconvenience this has caused. Quality control and customer satisfaction are very important to us, and we deeply regret that your issue was not handled properly. Your feedback is incredibly valuable, and we encourage you to reach out again to our customer service team so that we can work on resolving the situation. Thank you for sharing your thoughts with us.
I bought a batwing abaya from zadina
I bought a batwing abaya from zadina. On their website, it shows that the abaya comes with pockets. But when i received mine, it didn't have pockets. I queried it with zadina to which they replied, that the last batch didn't have pockets. It's too late for me to return as i will be travelling. Pockets would have been useful. They sent me the wrong item but didn't even let me know i wasn't getting what i had ordered. It's wrong to mislead to customers with pictures and you don't get sent the same product. They charged me £3.99 for postage and most likely they would have charged me again to send it back to them although they sent me the wrong item.
5 avril 2024
Avis spontané
Réponse de Zadina Abayas
I’m really sorry to hear about your experience, and I completely understand your frustration. It’s important that customers receive exactly what they expect, and we sincerely apologize for any confusion and inconvenience caused by the missing pockets. We also regret that you weren't notified of the change beforehand, as transparency is key. I encourage you to reach out to our customer service team to discuss the situation further and seek a resolution. Your feedback is valuable, and we want to ensure that issues like this are addressed. Thank you for sharing your experience with us.
Absolutely horrific customer service and both orders were incorrect
Absolutely horrific customer service. They delivered my abaya with a huge rip in the neck. I thought this was part of the jilbab as it’s my first and it is not. I have returned requesting an exchange and even then the company via WhatsApp said their checks are pretty fair so they’ll have to see if it deserves a refund or exchange. I ordered a second time and have received today the wrong colour which is really upsetting because this was an eid gift for my mum and there’s not enough time to order a new one and I can’t afford to and can’t afford to do another returns which by the way they don’t state you have to pay for returns on website. Absolutely appalled. After expressing my concern they did not apologise at all for both incorrect orders and told me to follow refund process which I have to pay for again. Disgusting do not recommend at all! Scam!
4 avril 2024
Avis spontané
Hassle free e-commerce.
Hassle free e-commerce.
There are human to speak to.
Very good experience for me as a first time customer.
24 mars 2024
Avis spontané
Réponse de Zadina Abayas
I'm truly sorry to hear about the challenges you faced with your order and the customer service you received. It’s understandably frustrating when an item arrives damaged, especially when it’s a gift for a special occasion, and the response to your concerns isn’t handled appropriately. Our goal is to ensure every customer is satisfied, and we deeply regret that you did not have a positive experience. I encourage you to reach out again to our customer service team so that we can try to resolve the situation in a fair and satisfactory way. Your feedback is important, and we will certainly take it into consideration to improve our service in the future.
Sizing, these abayas are long
The abaya arrived promptly but the sizing is off. I always order the same size abaya everywhere but this was way too long, I’m average height 5’4” and it dragging on the floor :(
I’ve just learnt that to return and exchange it I will need to pay for return and postage for a new size which would take my total cost up by 50% !
3 avril 2024
Avis spontané
Réponse de Zadina Abayas
I’m really sorry to hear about the sizing issue and the added cost for returns and exchanges. We want every customer to be completely satisfied with their purchase, and it’s unfortunate that you’re facing this challenge. I understand how the additional cost for return shipping can be frustrating. Please feel free to reach out to our customer service team to explain the situation — we’ll do our best to find a solution that works for you. Your feedback is important, and we appreciate you sharing it with us.
Review Regarding Pricing Discrepancy Complaint
Dear Zadina Abayas,
I recently purchased an abaya from your website at a discounted rate of £26.99, but upon receiving it, I noticed that the tag listed the original price as £18. This pricing inconsistency was disappointing. Transparency in pricing is important to me as a customer, and I hope this issue can be addressed.
Thank you,
Iffat Rasool
20 mars 2024
Avis spontané
Réponse de Zadina Abayas
Thank you for sharing your concern, Iffat. It’s understandable to be disappointed when there’s a discrepancy in pricing, especially after purchasing an item at a discounted rate. We aim to be transparent with our pricing, and we apologize for any confusion this has caused. I recommend reaching out to our customer service team directly to look into this matter and address your concern. Your feedback is valuable, and we want to ensure you're satisfied with your shopping experience. Thank you for bringing this to our attention.
My order came on time
My order came on time. The abaya was just like it showed, lovely material. My daughter is very happy with it and will be wearing it for eid. I also ordered 2 abayas for my sis and she's very happy with them. Will defo recommend.
16 mars 2024
Avis spontané
Lovely fabrics
Lovely fabrics, lightweight and loosely fitting. I bought four so far. Added a cardigan to cover anything revealing and they became my favourite prayers attires. Love it!
29 mars 2024
Avis spontané
Réponse de Zadina Abayas
Thank you so much for your wonderful review! We're thrilled to hear that both you and your daughter are happy with the abayas, and that your sister loves hers as well. We're honored that you'll be recommending us, and we look forward to serving you again in the future.
Ordered for next day delivery paid…
Ordered for next day delivery paid extra, did not receive until two days later. Contacted for refund, was promised one, but did not receive and unable to get a response since. Poor customer service, won’t be ordering again.
22 février 2024
Avis spontané
Réponse de Zadina Abayas
I’m really sorry to hear about the delay in your order and the issues with customer service. It’s disappointing when you don’t receive the service you expect, especially when you've paid extra for next-day delivery. Your experience isn’t the standard we aim to provide, and I apologize for the inconvenience. I encourage you to reach out again to customer service, as we want to resolve this matter for you. Thank you for sharing your feedback with us, and we’ll make sure to address this internally.
Always deliver…
I’ve shopped with Zaidina Abayas a few times now and they always deliver with product and price. I would always recommend thank you 🙂
1 mars 2024
Avis spontané
Réponse de Zadina Abayas
Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that you're happy with both the products and prices. Your recommendation means a lot to us, and we look forward to serving you again in the future. 😊
Great range and prices
Great range and prices. Very good quality. I bought around 6 Abayas and love them all. Fast delivery. Highly recommend.
1 février 2024
Avis spontané
Réponse de Zadina Abayas
Thank you for your wonderful review! We're so glad to hear that you're happy with your abayas and that you had a great experience with our range, prices, and fast delivery. We truly appreciate your recommendation and look forward to serving you again in the future!
Zadina Abayas has a great choice of…
Zadina Abayas has a great choice of scarves & a nice selection of colours. Found what I was looking for & got delivered to me very quickly
28 mars 2024
Avis spontané
Réponse de Zadina Abayas
Thank you for your lovely feedback! We're so happy to hear that you found what you were looking for and that the delivery was quick. We're glad you liked our selection of scarves and colors. We look forward to serving you again soon!
Stylish
A very stylish design for everyday use and also very comfortable. Thanks
18 mars 2024
Avis spontané
Réponse de Zadina Abayas
Thank you for your kind words! We're thrilled to hear that you find the design stylish and the abaya comfortable for everyday use. We appreciate your feedback and look forward to providing you with more great products in the future!
Réponse de Zadina Abayas
Thank you for your positive feedback! We're so glad you're happy with your purchase and look forward to serving you again soon.
Réponse de Zadina Abayas
Thank you for your wonderful review! We're thrilled to hear you're happy with the quality of your abaya. We truly appreciate your recommendation and look forward to serving you again!
Absolutely loved the abaya I bought
Absolutely loved the abaya I bought. Got so many compliments would deffo recommend giving this store a go. It was my first time buying and I definitely wasn’t disappointed.
27 mars 2024
Avis spontané
Great Quality for Low Price
I have four abayas from here and I love them all so much! Extremely great quality for such a fair price! Delivery was also quick and with care. Definitely will be ordering more!! Thanks!
27 mars 2024
Avis spontané
Réponse de Zadina Abayas
Thank you so much for your amazing feedback! We're thrilled to hear that you loved your abaya and received so many compliments. It’s wonderful to know that your first experience with us was a great one. We truly appreciate your recommendation and can’t wait to serve you again in the future!
Arrived on time
Arrived on time. Good quality clothing and great customer care upon requiring exchange! Thank you!
3 mars 2024
Avis spontané
Réponse de Zadina Abayas
Thank you for your kind words! We're so glad to hear that your order arrived on time and that you were happy with the quality and customer care. We truly appreciate your feedback and look forward to serving you again!
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