Zappy Health Avis 

Very user friendly! Makes the whole experience that much more digestible.

Don't believe the 5 star reviews - believe the 1 star reviews of patients who are telling the real truth - Zappy is offering patients a chance at $500 if they submit a 5 star review here. Prior to the end of Dec 2024, Zappy partnered with a pharmacy that does NOT a Special Sterile Compounding Permit required by the State of Fla to compound sterile GLP-1 medication and who is not licensed to ship to most of the states they are shipping to. Patients did not have the choice of which pharmacy filled our prescriptions. Zappy did not do their due diligence in properly vetting their partnered pharmacy to ensure they were properly licensed/permitted to compound sterile medication or that could ship to all states. Zappy initially agreed to refund/replace our medication but when they learned how widespread the problem was, they changed their mind and said while they know they should refund/replace, they do not have the financials means to do so. They have since changed their terms of service (without informing anyone) to accommodate separating themselves from the problem and to try to minimize the number of chargebacks they are facing. If you say anything negative in their online patient portal chat, they ban you from the chat and remove your comments. Patients that have left negative reviews here have also been banned from the Zappy patient chat feature. Chat posts and emails asking for updates have been met with radio silence. They are continuing to tell patients "from all that we've heard so far, the medication is safe to use" (from what they've heard from Ousia) and has not warned patients to retrain from injecting unknown medication that cannot be verified safe or sterile. Ousia vials only contain Ousia pharmacy information so if any other pharmacy compounded it, that information was stripped from the vials when Ousia relabeled or refilled the vials (Ouisa admitted to relabeling). We cannot verify who compounded our medication, if Ouisa is still compounding without the proper license, what the concentration is or if it was done legally or in a sterile lab. All this and Zappy is offering incentives to patients to buy 5 star ratings. Hundreds of Zappy patients are out hundreds and thousands of dollars and Zappy continues on. Run, there are plenty of other reputable telehealth companies out there to get your GLP-1's from.

Do not use this company. They basically stole $3000 from me. They sent medication they could not verify is safe from a pharmacy that was under investigation. Customers have been shorted product, had skin reactions, have medication that isn’t effective, are charged repeatedly and do not receive their product. Please go somewhere else. Biggest mistake ever. They have refused to refund, refused to stand behind sending fake/unsafe product, and do not respond to their customers. Please don’t make th same mistake I did. Out $3000 for it.

Response was very quick. Application was easy

I really appreciate the quick and fast service with the ability to buy ahead 6 months at a time at very reasonable prices.

Very timely.

Easy start up and they contact you back

I have used a few compound providers and Zappy by far is the most professional provider I've encountered yet. Their website is extremely user friendly and provide a great deal of content regarding the meds, a food journal and exercise recommendations. The forms were quick and easy to complete and my order was processed and arrived quickly. GREAT JOB ZAPPY!

Easy to get through no problems answering guestoos

I got the medication quick, but I did ask some questions and I still haven’t received a response.

I just got started on this plan. Everything so far has been easy to follow.
Although I haven't started any shots yet I'm looking forward to see what's next.

Paid invoice. Nothing received. Trying to get assistance and only get the AI that tells d they don’t have an order for me. No number, no answer to emails

Easy set up. Smartly executed.

Fast, easy access to drug for weight loss

I waited 3 weeks to see if the medication works, and I have to say it’s great. My appetite subsided and I have no side effects. I lost 6 lbs already. The medication came so fast and exactly the way they described. Overall I am very happy. I just want to order that again but I don’t know how. Please someone contact me 😊

Easy process . Fast shipping

Extremely helpful, very knowable, would recommend to anyone looking for weight loss help

Very informative and consiste plan documentation. Very quick process and all information at my fingertips before even making a decision to enroll…. Best decision ever.

Subject: Process Refund
Dear Zappy Health Team,
I’m requesting a refund for my 3 month supply of compound tirzepatide 15mg.
The pharmacy you are partnering with, Ousia, does not have the appropriate license to distribute compounded tirzepatide in the state of South Carolina. Their claim of utilizing other 503b pharmacies is not substantiated. Public records from the Florida Department of Health indicate they lack the necessary sterile compounding license or permit.
If my understanding is incorrect, please provide the relevant permit number for verification. However, I must emphasize that this is not a matter for debate, nor do I wish to engage with Ousia directly, as my invoice and contract are with Zappy Health.
Please confirm the refund of my order within 48 hours. If I do not receive confirmation, I will be forced to initiate a chargeback with my credit card provider. I strongly advise processing the refund promptly to recover any amounts tendered to Ousia.
I also encourage Zappy Health to thoroughly review its partnerships and improve due diligence in selecting pharmacy providers. Partnering with entities that do not meet licensing requirements risks not only patient trust but also broader access to affordable compounded medications. Instances like this could easily be used by pharmaceutical companies to justify limiting the compounding of GLP-1 injectables altogether.
Thank you for your prompt attention
Invoice NO:20241111-01
Invoice Date: 11-11-2024
Vial information:
Ousia Pharmacy
Tirzepatide 15.0mg/0.5ml
Sterile water-benzyl
Alcohol-Per dose
CPD: 11/18/2024
1st Vial Lot:CF1-159339
2nd Vial Lot:CF1-159340
3rd Vial Lot:CF1-159341
(Vials clear in color/ no NDC #)