I really wanted to love this rollator
I really wanted to love this rollator. The colour I chose was gorgeous, the design looked modern and sleek, and the lighter weight was a huge selling point for me — especially as it’s around 5kg lighter than my current Rollz Motion. Unfortunately, within 5 minutes of trying it, I’d already boxed it back up ready for return.
The main issue is stability. It feels extremely flimsy and wobbly compared to other premium rollators I’ve used, and I simply wouldn’t trust using it for any length of time or on uneven ground. The seat was also surprisingly uncomfortable, with the edge digging into the back of my thighs despite the product being advertised as comfortable for resting.
Although it is relatively lightweight, it’s awkward to lift when approaching curbs or thresholds. The frame doesn’t naturally tip upwards, meaning you have to put a significant amount of force through the handles to get the front wheels up. Other rollators, including my current one, have curb climbers which make this process much smoother and safer.
It’s a shame because aesthetically this is one of the nicest-looking rollators I’ve seen, but in practice it just didn’t feel sturdy, comfortable, or functional enough for everyday use.
I also noticed many reviews praising the company’s excellent customer service, which was reassuring before ordering. However, I emailed regarding a separate issue and unfortunately haven’t received a response, which has added to the disappointment.