Zellis Avis 31

I have had plenty of jobs and have used plenty of these kind of sites. This is easily the worst admin site I have ever had to use

DO NOT USE THIS COMPANY – Moorepay have merged with Zellis

We were a Moorepay customer for over 10 years, opening our account in September 2014 when we had more than 10 members of staff and required HR support.

Last year I reviewed our costs and realised we were still paying for this service even though we now only have 2 employees, so the service was no longer necessary.

On 21/07/2025 I emailed Moorepay requesting to cancel the contract. Over the following weeks I sent multiple emails asking for information on the correct cancellation procedure and any associated costs. No information was provided.

Eventually I cancelled the Direct Debit, and Moorepay finally confirmed the cancellation on 12/08/2025. At that point no mention was made of any cancellation fees or notice period.

Then on 29/08/2025 I was issued an invoice for £1,286.71 in cancellation charges. This had never been mentioned during the cancellation process. Had this been communicated, I could have made an informed decision or continued the service until the contract term ended.

I emailed Moorepay on 11/09/2025 disputing the invoice. No response was received, so I assumed the issue had been resolved.

Then on 06/02/2026 – five months later – I finally received a reply asking for payment.

This is not an acceptable way to treat customers, particularly from a company providing HR services where clear communication and good practice should be standard.

As of today, the issue still remains unresolved.

they don’t deserve even 1 start Customer serviceher is Puja very rude and hang up the call while I was talking

Zellis sends me paper credit cards for every single payment and only lets me opt out for 1 year and makes me call 50 times every january and february to opt out again. Now there is an automated system that makes you wait on hold for 20 minutes to talk to a real person.

The amount of frustratios this system creates especially regards how they manage security. That most people need to write down info to remember every time to login,,, Should be ilegal. And still they managed to get data compromised!!! I work as an analyst dealing with peoples complains regards this platfrom along with many other platforms my clients use. Zelis is by far the worst platform ever. Possibly cheap for the companies to use dont know what it is that makes it so popular among companies but final user suffers badly. They loose many working ours to try to deal with login issues etc...

Complete waste of time ! No reply for email reset !

I would leave no stars if possible. As the biller of a practice that has no choice about getting payments from Zellis, I am overwhelmingly frustrated that I am not allowed to permanently opt out. Their virtual card page is often missing, their faxes come in all out of order (and in large quantities), and considering that they will send previously process payments mixed in, it is a huge hassle to sort, and then call on the missing info, only to be told (none too friendly) that they don't know why payment duplications were sent in the first place. I received a fax that wasted about half a reem of paper, only to find that 18 of the 21 payments sent were already closed, and one was missing entirely. And when they sent it again - it was still missing the credit card page. I attempted to opt out, but even the rep said we would have to do it repeatedly, as they automatically revert back to the virtual cards after so many months. Highly inefficient. Do not recommend.

They can’t even pay their own staff properly. They will report it to HMRC wrong and do everything they can to not have to resubmit their payroll, at the cost of their Employees if necessary. 100% do not use or retract your business. I’ve seen teenagers with spreadsheets run the show better.

Really flawed in my opinion. i received a number of emails requesting follow up information that had already been provided on their portal. On their 4th email they asked for a copy of my drivers licence over email. i stupidly sent it but consider now that to be a mistake and unsecure. Hopefully, my own security measures are enough to protect my data. i would not be trusting this kind of data to be requested over emails.

After being unhappy with their service - poor communication or should I say non-existent communication we have finally managed to leave but not without wrangling over final charges that don't make sense. We asked for a statement 3 months ago - twice. No answer. Today get an email threatening legal action. Why ? What? Not possible to speak to anyone, english is poor on emails. Definitely AVOID

The mobile app males it easy to check my payslip, submit holiday requests and expenses on the go.

Having used various HR systems throughout my career, this one is easy to use, reliable and I can log in with face recognition on the app or seamless sign on if accessing via my work laptop. It does what it needs to do, is portrayed in simple terms. Things get approved quickly. Not much to not like!

My onboarding experience at Zellis was exceptional and thoughtfully designed to ensure a smooth transition into my new role.

The support system was impressive from the start. The team's welcoming attitude and openness to questions made it easy to learn and integrate quickly.
What truly stood out was the comprehensive training program that went beyond basic orientation.

It's evident that Zellis prioritises setting its employees up for success from the very beginning.

If you've ever logged into their services, you know just how confusing and silly their system is...
It's a shame my company went with zellis for their payroll. (Ann Summers)
Who the hell books their work annual leave in hours and minutes?? That's grotesque
Let me just go ahead and book myself 96 hours of holiday! Why not use DAYS?! - I recommend you to check out Ceridian Dayforce which is a MUCH BETTER user experience than Zellis.

Where do I begin!!! Stay away from this company…. My wages have been wrong so many times and trying to get an answer you have to wait for days. Which means you have to wait for your money!! I have never worked and not been paid but this company seems to think it’s ok to not pay people properly then make them wait for Their money. DO NOT USE THIS COMPANY!!!

Have had to use this company twice for payroll and I hate it wish companies would find an alternative as it is not user friendly, especially when using for the first time no stars

My experience with this company's customer service has been extremely disappointing. Slow response times, vague and unhelpful information, and security concerns in their communication have made my experience with them a nightmare. I do not recommend their services.

Zellis is a group company of Moorepay. We hired Moorepay to do a payroll for a single UK employee. They messed up several things in the first payroll, were unresponsive to our inquiries, and overall just completely incompetent. We went with a different service provider due to their incompetence. We suggested we pay only for the service we received (2 months payroll), rather than payroll for the whole year plus trainings (that we didnt receive) and onboarding. They invoiced us several times for some of the same services but refused to budge. We finally negotiated them down to 50% of their claim (including bogus double charges) after they threatened to sue us. They even messed up their collection process! They're getting paid handsomely for completely messing up our payroll. Avoid at all costs.

2-3 months into my new job and im still being asked for payslips dating back 6-7 years to prove whom i used to work for, is a reference not enough?

Worst background check ive ever ever experienced

Im going to seek legal action if the emails continue