Calling customer service rarely fills me with excitement, and I usually brace myself for the frustrations that often follow. However, that definitely wasn’t the case today! I was so pleased to have de... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
From start to finish, everyone I spoke to was helpful, friendly and above all, human. We experienced a few issues: a delay to the delivery of our vehicle (Zen Auto arranged a courtesy car for us at no... Voir plus
L'entreprise a répondu
ZenAuto employs predatory end-of-lease practices such as using false excess mileage claims to overcharge. My ZenAuto lease ended with 17,100 miles on the odometer when their collection agent drove i... Voir plus
L'entreprise a répondu
I'd been looking for a lease vehicle and ZenAuto came up with good references. I contacted them via email on a specific vehicle and package I was interested in. Within a few minutes I had Riz reply w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de ZenAuto
Écrit par l'entreprise
Instant prices on all major makes and models, 100% online ordering and free delivery - find your new car today!
Coordonnées de contact
Kirkstall Forge, LS5 3NF, Leeds, Royaume-Uni
- 0113 468 5377
- cars@zen.auto
- zen.auto
4,3
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Personable
I've been happy with the service I've received. I've tended to engage with the same one or two people throughout my experience, which makes it feel more personal. They are also personable and put no pressure on the process.
24 janvier 2025
Réponse de ZenAuto
Hi Andrew,
Thanks for taking the time to leave us a review, we appreciate it!
Don't hesitate to reach out to the team if you need anything.
Thanks,
Nick
Not an easy journey but a decent arrival
Not an easy journey through all the online requirements.
13 février 2025
Réponse de ZenAuto
Hi Ron,
Thanks for ordering your new car with us however I'm sorry to hear you didn't find the online journey easy. This isn't usually the kind of of feedback we receive so James from our Underwriting team will be in touch shortly to find out more.
We're looking forward to delivering your new wheels!
Thanks, Collette
I leased a a car from Zen for 3 years
I leased a a car from Zen for 3 years, great service and experience, recommend
7 février 2025
Avis spontané
Réponse de ZenAuto
Hi Sean,
Thanks so much for the great feedback - we've loved having you for 3 years!
Thanks, Collette
Easy, simple and efficient service
Friendly team to work with! Simple processes to follow and help is always on hand should you need it.
6 février 2025
Réponse de ZenAuto
Hi Tricia,
Thanks for letting us know how great the team have been - I'm so glad they've helped to make your experience 5*!
Thanks, Emily
Excellent Customer Service
Excellent customer service and super easy to deal with the process so far. Would definitely recommend if you want to go down the PCH route.
30 janvier 2025
Réponse de ZenAuto
Hey Sue. I'm so glad our Customer Service Team have been there for you - you know where we are if you need anything! :)
Thanks, Emily
Going the extra mile!
This will be my third leased vehicle with ZenAuto.
I have been very impressed with the customer service throughout my time with ZenAuto.
Always engaging and timely with all communications and setting clear expectations.
Always going the extra mile!
Highly Recommended.
24 janvier 2025
Réponse de ZenAuto
Hi Aubrey!
Thank you for taking the time to leave us some lovely feedback! :)
We're really glad to see that you've chosen to stick with us again. If you need anything, don't hesitate to reach out to the team.
Many thanks,
Nick
Réponse de ZenAuto
Hey Rajdeep. Getting a new car is super exciting! I hope you love your new wheels when they arrive!
Thanks, Emily
I had numerous questions for George…
I had numerous questions for George who was not only helpful but also very knowledgeable answering all my questions regarding my car leese with Zenauto, a great company to deal with excellent staff who definitely know their stuff.
17 janvier 2025
Avis spontané
Réponse de ZenAuto
Hi John,
You've made George's day with your lovely feedback, thanks! Really pleased we could help.
Many thanks,
Collette
Réponse de ZenAuto
Hi Keith,
We're super happy that you have renewed with us and a huge thanks for the lovely feedback.
Roll on new car day!
Many thanks,
Collette
worst company to go with
worst company to go with. stay away. their customer service is shocking and they try and bleed you for every last penny once the car is returned. they also pay any fines or speeding tickets before they reach you and charge you extra on top. Stay away if you can.
9 janvier 2025
Avis spontané
Réponse de ZenAuto
Hi Sam,
I'm sorry to hear about the experience you have had returning your car.
I can see that your complaint has been investigated and unfortunately the end of contract damage charges remain as there is noticeable damage on the car which falls outside of the BVRLA fair, wear and tear guidelines. We ensure all customers are made aware of these guidelines in advance of returning their car so they have an opportunity to repair and valet the car prior to it being collected.
With regards to penalty notices, we pay these where possible to stop the fine from escalating and increasing in value however this does not prevent customers from appealing the notice and receiving a refund if successful, which would include the administration fee. Speeding notices are not paid by us, we transfer liability to the driver of the vehicle so they can liaise directly with the issuing authority.
As discussed with our team this morning, you will receive a formal response to your complaint shortly and we'll be in touch regarding payment of the outstanding damage charges.
Many thanks,
Collette
Helpful, friendly, and a great deal
Really helpful, friendly team, and a great deal. Couldn’t ask for more.
6 janvier 2025
Réponse de ZenAuto
Hey Dom, and Happy New Year!
Thanks so much for the feedback - I'm glad the team have been helpful and friendly, and I hope you love your new wheels!
Thanks, Emily
Fantastic customer service
This company knows how to do customer service right!. Fantastic friendly helpful staff. Nothing is too much trouble for them and they are always at the end of the phone or an email should you need them. If you're thinking about leasing a car you can't go wrong with Zen Auto.
16 décembre 2024
Avis spontané
Réponse de ZenAuto
Hi Nick,
We're thrilled to receive your review & really appreciate your lovely feedback.
Please do get in contact if you need any assistance!
Many thanks,
Nick
Setting up a personal lease
Very simple and straight forward. The only difficulty was with using the e-identity system which locked me out, which was frustrating but easily corrected by uploading documents online. Very happy with tbe service so far
2 décembre 2024
Réponse de ZenAuto
Hi Michael,
Thank you for your feedback! I'm sorry to read that you experienced some difficulties with the online authentication system.
Please do reach out to the team on 0113 468 5377 if you need anything else.
Many thanks,
Nick
Fantastic
Fantastic. Lewis who helped me the whole way through was very professional and made the process very stress free. Thank you.
29 novembre 2024
Réponse de ZenAuto
Hi John,
Thanks so much for your review - I'm glad you found our ordering process to be stress free & the team have provided you a professional experience!
Thanks,
Nick
All good 5*
All good. Fast efficient service. All easy to do and use Zen Auto. Perfect
21 novembre 2024
Avis spontané
Réponse de ZenAuto
Hi Ian,
Thanks for leaving us some feedback on your experience!
Please do give the team a call on 0113 468 5377 if you need any assistance.
Many thanks,
Nick
First class service from start to…
First class service from start to finish. This was my daughter’s first lease car and the whole process was seamless and stress free. thanks Riz!
11 novembre 2024
Avis spontané
Réponse de ZenAuto
Hi Robert,
We appreciate you taking the time to leave some feedback on your experience so far!
It's great to see that we've been able to make this as stress free as possible for you.
Many thanks,
Nick
Excellent value that works within our…
Excellent value that works within our budget, and customer service are second to none.
If you are searching for a car I would strongly recommend ZenAuto, honestly you will not regret your choice.
5 stars.
30 octobre 2024
Avis spontané
Réponse de ZenAuto
Hi Paul,
Thanks so much for your review - I'm glad the team have helped you with a great deal and great customer service!
Thanks, Emily
Great service
This is my second car with Zen auto. From start to finish the process was excellent. All staff very friendly, helpful and professional throughout. I highly recommend Zen auto.
23 octobre 2024
Réponse de ZenAuto
Hi Andreas!
We're really glad you've decided to stick with us & appreciate you taking the time to leave such a lovely review!
Do reach out to the team if you need any assistance!
Many thanks,
Nick
Réponse de ZenAuto
Hi Bob!
Thank you for leaving us some feedback.
Don't hesitate to reach out to the team on 0113 468 5377 if you need anything.
Many thanks,
Nick
Great experience
Great experience. Everyone really helpful and everything ticked along. Looking forward to my delivery!
14 octobre 2024
Réponse de ZenAuto
Hey John,
That's great news, thanks for the review! I hope you love your new wheels when they arrive!
Thanks, Emily
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