Calling customer service rarely fills me with excitement, and I usually brace myself for the frustrations that often follow. However, that definitely wasn’t the case today! I was so pleased to have de... Voir plus
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Lisez les avis des autres
From start to finish, everyone I spoke to was helpful, friendly and above all, human. We experienced a few issues: a delay to the delivery of our vehicle (Zen Auto arranged a courtesy car for us at no... Voir plus
L'entreprise a répondu
ZenAuto employs predatory end-of-lease practices such as using false excess mileage claims to overcharge. My ZenAuto lease ended with 17,100 miles on the odometer when their collection agent drove i... Voir plus
L'entreprise a répondu
I'd been looking for a lease vehicle and ZenAuto came up with good references. I contacted them via email on a specific vehicle and package I was interested in. Within a few minutes I had Riz reply w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de ZenAuto
Écrit par l'entreprise
Instant prices on all major makes and models, 100% online ordering and free delivery - find your new car today!
Coordonnées de contact
Kirkstall Forge, LS5 3NF, Leeds, Royaume-Uni
- 0113 468 5377
- cars@zen.auto
- zen.auto
4,3
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service
From our initial enquiry to the completion of the agreement the response was excellent and very quick with a real desire to help us. The communications, both by email and telephone, were of a caring nature.
5 septembre 2024
Réponse de ZenAuto
Hi Trevor!
Thank you for taking the time to leave us some feedback!
If you need anything, don't hesitate to reach out to the team.
Many thanks,
Nick
New Car
Problems with their web site made registration difficult, however staff very helpful
2 septembre 2024
Réponse de ZenAuto
Hi Terry,
Thanks for taking the time to speak with James yesterday regarding the website issues you experienced. This feedback has been passed to the relevant team to investigate.
We're looking forward to delivering your new wheels soon!
Many thanks
Collette
First time leasing a car …
First time leasing a car but found process easy and snags soon sorted by Zen staff.
Very happy with the car and delivery but was disappointed it took longer than expected.
22 août 2024
Avis spontané
Réponse de ZenAuto
Hi Rupert,
Thanks for your feedback and we're delighted you're happy with your new wheels!
Apologies that it took a week longer than originally anticipated, dates can sometimes fluctuate slightly but we're pleased you had a good first time leasing experience overall.
Many thanks,
Collette
Pleased with the experience of renewing…
Pleased with the experience of renewing my car lease and getting a different car ordered. There were some technical glitches but thankfully easily fixed and then smooth sailing thereafter -yay!
Prompt responses by email and polite and helpful team. Thank you.
14 août 2024
Réponse de ZenAuto
Hello,
Thanks for your continued custom, we're delighted you decided to renew with us and we can't wait to deliver your new shiny car!
Many thanks
Collette
Very pleasant people
Very pleasant, honest and down to earth company that were great to deal with on the phone over my 4year contract. Nothing too much trouble, and they do really care about you as a customer - well done!
27 août 2024
Avis spontané
Réponse de ZenAuto
Hi!
Thank you for taking the time to leave us some feedback on your experience with ZenAuto over the last 4 years! We appreciate your business and hope that you'll consider us again in the future!
Thanks,
Nick
Excellent service
I leased a car from ZenAuto 4 years ago, and will return the car next week, so far I had excellent experience with ZenAuto, very friendly, very efficient, very easy to speak to them without waiting for long times on the phone and very simple and straight forward process. Thank you ZenAuto for your excellent service.
22 août 2024
Avis spontané
Réponse de ZenAuto
Hi Samuel,
Thank you for being a valued customer for 4 years! I'm so glad you have found the team friendly and efficient. We hope to help you find your dream car again in the future!
Thanks,
Emily
My first lease car so didn't know what…
My first lease car so didn't know what to expect.
Quite complicated but very clear instructions and plenty of support and communication. The odd hiccup but all sorted and a good deal arrived at.
Just waiting for car now.
21 août 2024
Réponse de ZenAuto
Hi Robert,
It's great to read that the team were able to assist you with any hiccups you encountered whilst placing your order.
Thank you for taking the time to leave a review and don't hestitate to get in touch if you need anything!
Many thanks,
Nick
Second lease
This will be the second vehicle I have leased from ZenAuto. the application process is simple and straight forward and trouble free.
20 août 2024
Réponse de ZenAuto
Hi Stephen,
Thanks for taking the time to leave some feedback on your experience, we're really glad you've decided to stick around!
Please do reach out to the team if you need anything at all.
Many thanks,
Nick
Réponse de ZenAuto
Good morning Richard,
It's great to hear the process was easy and the team have been helpful!
I have asked one of my colleagues, James, to give you a call today to see if there's anything further we can help you with.
Many thanks,
Emily
I am nine months away from the end of…
I am nine months away from the end of my first lease.
Was so easy to get the car, and they have even reduced my payments as I’m confident that I won’t go over my contracted miles.
Got it to try an electric car rather than buy one.
Would recommend them for sure.
12 août 2024
Avis spontané
Réponse de ZenAuto
Hi Adam!
It's great to hear that you've enjoyed your time leasing with us so far, thank you for taking the time to leave us some feedback on your experience. If you need anything from us regarding your renewal options then don't hesitate to drop us an email or give us a call.
Thank you,
Nick
I'd been looking for a lease vehicle…
I'd been looking for a lease vehicle and ZenAuto came up with good references. I contacted them via email on a specific vehicle and package I was interested in. Within a few minutes I had Riz reply with instructions on creating a login, and then sending through a quotation. From the start to having the document signed was less than an hour or so. Fantastic service so far, and so easy to process the documents. Been really impressed.
31 juillet 2024
Avis spontané
Réponse de ZenAuto
Hi Shaun,
I'm glad to see Riz was able to assist you through the ordering process to make this as efficient as possible.
We appreciate you taking the time to leave us some feedback, I'll be sure to pass your comments on to Riz!
Thank you,
Nick
So far so good
So far so good. Straight forward application. I had a query trying to upload documents and I got through to the team quick and the problem resolved. Not had delivery of car yet but hoping just as smooth.
30 juillet 2024
Réponse de ZenAuto
Hey Nina. I'm super happy to hear you've had a smooth experience so far!
I can see it won't be too long until your new wheels are with you - exciting times! If you have any queries about your new car, don't hesitate to reach out to the team on hello@zen.auto.
Thanks, Emily
Car due for renewal
I called to ask about another lease car as my lease with Zen Auto was due for renewal. The person on the end of the phone said have you looked at our website. Next time before telling someone that, why don't you listen to what the customer wants as I was about to tell him the car I was interested in. Oh well signed up with someone else now!
19 juillet 2024
Avis spontané
Réponse de ZenAuto
Hi Sam,
Thanks for being one of our customers for the last few years. We're sorry to hear about your most recent interaction and would appreciate some further information so that we can follow this up. If you could drop us an email at hello@zen.auto with your vehicle details, it would be much appreciated.
Many thanks,
Collette
I sent in my request for a car
I sent in my request for a car, I got fast replies and only took 2days to accept and order the car for me. Brilliant communication
18 juillet 2024
Réponse de ZenAuto
That's great news, Robyn! Thanks for the feedback, I'm really glad to hear you've had such a speedy experience.
Thanks, Emily
Réponse de ZenAuto
Hi there,
Thanks so much for the 5* review! It's great to hear the team have been helpful!
Thanks, Emily
Nice and smooth
Nice and smooth - Tommy who works for Zen was really helpful in making sure the process was dealt with in a great manner.
10 juillet 2024
Réponse de ZenAuto
Hey Terry! It's great to hear Tommy helped to make your new car journey go smoothly - I'll be sure to pass on your feedback!
My colleague, James, will give you a call this morning to see if there's anything we could have done to earn that 5th star.
Thanks, Emily
Updated review
*Updated review following contact from CS team*
I’ve had a lot of issues trying to get 4 safety recalls dealt with, and have been left without a working car for significant periods of time, but this has been mostly due to Audi Southend's very poor customer service.
I initially struggled to get the support I needed from ZenAuto, however once Collette and Emily stepped in everything improved and things got sorted, which has been a massive relief and very much appreciated.
Overall, apart from the many issues with the car, the package from ZenAuto (with maintenance) was good.
5 juillet 2024
Avis spontané
Réponse de ZenAuto
Hi Brett,
Sorry to hear about the issues you have experienced with your car and the difficulties you've had with your local dealer when trying to get the recalls sorted. Please accept my apologies that you feel there has been a lack of support from us, we'll be in touch shortly to resolve this for you.
Many thanks,
Collette
Reasonably simple process although said…
Reasonably simple process although said driving license was prove of ID on application. Later email asked for passport plus two other options but no mention of driving license.
All in all not bad.
4 juillet 2024
Réponse de ZenAuto
Hi Barry,
Thanks for your feedback and sorry for any confusion caused. We're looking forward to delivering your shiny new wheels!
Thanks
Collette
Very helpful and efficient service
3 juillet 2024
Réponse de ZenAuto
Hey Joanna. Thanks for the lovely review, I'm happy to hear we've been helpful!
Many thanks, Emily
Curpa Leon and lease extension
Having had a very nice and lovely Cupra Leon for 2.5 (on 3 year lease) years so far and the request to extend for another year based on my mileage made it actually cheaper a month, nice simple fast service, hopefully take another car once this one is done from ZenAuto👍👍
3 juillet 2024
Avis spontané
Réponse de ZenAuto
Hi Matt. Wow, that's great - I'm glad you've been able to extend your shiny wheels for another year! We can't wait to help you with the search for your next car, when the time comes!
Thanks, Emily
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