Overall, I have to say I am very satisfied with Zenfolio. There was a time last year I experienced some technical problems with my website as some of the photo previews weren't loading properly.... Voir plus
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Lisez les avis des autres
Alex, my website optimization rep, was fantastic. Showed me multiple site features that I am now able to take advantage of that will make my site's "look and feel" so much more professional AND will... Voir plus
L'entreprise a répondu
I’ve had my website on a few platforms over the years. A friend of mine hosted their website with Zenfolio which convinced me to give Zenfolio a go. I was not disappointed. Really easy to use platform... Voir plus
L'entreprise a répondu
I have been using zenfolio for years for my photography business. Over the years they have applied upgrades and changes to make this gs easier and offer more functionality. Now with the new software... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Zenfolio founded in 2006, provides everything you need to build your ultimate photography business. Create stunning online photo galleries and a professional portfolio website in minutes. Share, proof, and sell your photos and videos online with one powerful solution. Grow your business with integrated tools that assist with booking clients, marketing and photo culling.
Coordonnées de contact
303 Twin Dolphin Drive, 94065, Redwood City, Etats-Unis
- support@zenfolio.com
- zenfolio.com
3,9
Bien
324 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Frustratingly slow loading!
Frustrating! Soooooo SLOW!! There are times my photos won't load, archived or not.
13 mars 2025
Avis spontané
Réponse de Zenfolio
We’re sorry to hear you’ve been experiencing slow loading times. We understand how frustrating this can be, and we truly appreciate your patience.
If you're still encountering issues, please feel free to reach out to our customer experience team at support@zenfolio.com. They’ll be happy to assist you further and help resolve any ongoing concerns.
Réponse de Zenfolio
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the cancellation of your success session. Our team reached out personally to offer a reschedule, and we’re glad we could process your requested refund promptly.
If you have any further questions or need additional support, please don’t hesitate to contact us at support@zenfolio.com. We’re here to help and ensure you have a great experience with us moving forward.
Easy to use and good cominication
1 mars 2025
Réponse de Zenfolio
Thank you for sharing your experience, Graham! Let us know if we can offer any help in the future.
I decided to reopen my account and when…
I decided to reopen my account and when I reached Eliina, it was made easy and things were put back on track.
21 février 2025
Réponse de Zenfolio
We are so happy to have you back with us, Satyam! Please let us know if we can offer any more help.
Réponse de Zenfolio
Thank you for your wonderful feedback! We're so glad to know that our team has been able to help you out. If you ever need more assistance, we're here for you!
They made it easy to fix my issue.
24 février 2025
Réponse de Zenfolio
Great to hear, Scott! Please give us a shout if we can help with anything else.
better than adequate support
photo support team has been pretty helpful accommodating picky realtor requests, kudos for that
17 février 2025
Réponse de Zenfolio
We’re so thrilled to hear that our photo support team has been able to meet the unique needs of your realtor requests. Your feedback truly brightens our day, and we appreciate you taking the time to share your experience. If there's anything else we can assist you with, just let us know!
Great partners!
The guidance provided to my unending avalanche of questions has been on point and very helpful. The team members whom I've "spoken" with are friendly, knowledgeable and very good at explaining topics which can be very siloed in nature. That in itself is an unusual skill in the industry!
I look forward to a continuing, long term relationship going forward.
11 février 2025
Réponse de Zenfolio
We truly appreciate your kind words! It’s wonderful to hear that our team has been able to provide helpful guidance and clear explanations. We know how important it is to have support that makes complex topics easier to tackle, and we’re so glad we’ve been able to do that for you. We look forward to being part of your journey for the long haul!
So much better than Picfair
This company is geared towards photographers like myself. I had a previous site through Zenfolio years ago when it was more simple to use but now that I'm retired, many of the new features don't apply to my needs. It has become less intuitive in structure but their tech support is the better than any that I've experienced in years. They have real people that answer real questions.
18 février 2025
Réponse de Zenfolio
Thank you for your thoughtful review! We’re so glad to hear that our support team has been a helpful resource for you—that’s exactly what we aim for. We understand that as the platform has changed over the years, some features may not align with your current needs, and we’d love to help make things as easy as possible for you. If you haven’t already, please take advantage of a free, one-on-one success session— a Zenfolio expert will help you learn more about the features and how to navigate within your account. You can book a session here: https://zenfolio.com/success/. Let us know if there’s anything else we can do!
Thorough attention to detail and great…
Thorough attention to detail and great communication skills.
17 février 2025
Réponse de Zenfolio
Thank you for your kind review! We’re delighted to hear that you’ve had a positive experience with our team. If you ever need anything else or have questions in the future, we’re here to help!
Dysfunction Quickly Corrected
Amelia quickly showed me how to correct a functionality problem which had made the viewing experience rather frustrating.
16 février 2025
Réponse de Zenfolio
Thank you for sharing your experience! We're so glad Amelia was able to assist you and improve your site. If you encounter any more issues or have questions in the future, don’t hesitate to reach out—we're here to help!
the staff were as stubborn as me to…
the staff were as stubborn as me to find my solution, love that...
17 février 2025
Réponse de Zenfolio
Stubbornness can be a great superpower, especially when it leads to solutions! Thank you for getting in touch to share your feedback.
Growing your business with Zenfolio for Photographers
I have been with Zenfolio for many years now. As my photography business has grown so has Zenfolio. It provides everything I need to support my clients with the self fulfilled shopping experience. The one to ones with Zenfolio experts is a definite plus if you are on a Pro Account. If you are thinking of growing your photography business I would definitely give then a go. What's not to love .
10 février 2025
Réponse de Zenfolio
Thanks so much for your loyalty over the years! It’s wonderful to be a part of your journey. We’re glad you’re making the most of our features and expert sessions, and if you ever need assistance, we're here for you!
Your agent
Your agent. He was extremely knowledgeable, considerate and patient. Easy to work with
9 février 2025
Réponse de Zenfolio
Thank you for this wonderful feedback, David. We love hearing it! If you need anything further, just drop us a line!
Dennis
Dennis! My anxiety has been reduced by 100%. working with Dennis has been a blessing. He takes his time to explain the isssues I'm concerned about and has a sense of humor. I couldn't ask for more,
31 janvier 2025
Réponse de Zenfolio
We’re so glad to hear that Dennis has made such a positive impact! A little humor and understanding can go a long way, for sure. If you ever need more support, we’re just a shout away!
Réponse de Zenfolio
Thank you! So happy that you are enjoying our platform. Have a super day!
Réponse de Zenfolio
Thanks so much for your kind words! We’re glad you’re enjoying our templates and customization options. If there’s ever anything we can do to improve your experience even more, feel free to reach out!
Excellent customer support.
Promt, germane replies. I appreciate the app and the customer service.
11 février 2025
Réponse de Zenfolio
We truly appreciate your support! It’s great to hear you’re happy with our customer service. If you ever need anything, we’re always here to help!
Helpful help for most issues...
Everyone is very helpful. I only wish that I fully understood how to better work with the program was more step-by-step. I oftentimes feel overwhelmed with the number of articles that are sent to me whenever I have an issue. Sometimes, less is more. I also wish I could have the option to work with one person in fully developing my site and systematically work on specific issues to improve my platform.
8 février 2025
Réponse de Zenfolio
Thank you for your feedback! We’re glad to hear that you’ve found our team helpful. We understand that getting the most out of the platform can sometimes feel overwhelming, and we appreciate your thoughts on a more step-by-step approach.
To provide more personalized guidance, we offer free 1:1 Success Sessions where you can work directly with a specialist to navigate your site, tackle specific issues, and make improvements at your own pace. You can sign up here: https://zenfolio.com/success/ Hope to see you in a session soon! Let us know if there’s anything else we can do. 😊
I had multiple issues with…
I had multiple issues with Zenfolio..mostly due to my not following thru with a couple.of things. I had the fortune of connecting with Eliina after contacting Zenfolio. Eliina was knowledgeable, courteous, professional, and mostly important...patient. She figured out what was wrong, corrected it and kept me informed at all times. She is truly an asset to your company.
7 février 2025
Réponse de Zenfolio
We really appreciate you taking the time to share your experience! It’s great to hear that our team could provide the guidance and support you needed. We’ll be sure to pass along your kind words, and if you ever have any questions in the future, we’re always happy to help!
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