Zenko Health® Avis 

Réponse de Zenko Health®

26 avr. 2025

Hello Virginia,

Thank you for sharing your feedback.

I'm sorry to hear that you didn’t experience the effects you were hoping for with our Sleep Now™ Melatonin Diffuser. We completely understand how important a good night’s rest is, and we appreciate you giving Sleep Now™ a try.

To help you get the best possible results, here are some important usage tips:

Timing: We recommend using Sleep Now™ about 10–20 minutes before you plan to sleep. However, everyone's sweet spot is a little different — some people find it helpful to use it anywhere from 10 minutes up to an hour before bedtime. Feel free to adjust slightly based on how your body responds.

Inhalation Technique: Remember to inhale deeply, like sucking on a straw for 1–2 seconds. Next, take an additional breath of air without the diffuser. Hold the mist for a few seconds. Finally, exhale very slowly through your nose. The additional breath helps dilute the mist, making your exhale smoother. Following this technique is essential for comfort and maximizing the absorption of the beneficial ingredients.

How Many Inhales: Start with 5–10 gentle inhales. If needed, you can increase gradually up to 20 inhales to find the level that works best for you.

Personalization: Everyone's body chemistry is different, so adjusting both the timing and number of inhales is key to optimizing your experience. Correct technique combined with personalization can significantly enhance the overall effect.

Consistency: Using Sleep Now™ consistently over several nights helps your body establish a healthier sleep rhythm.

Environment: For best results, pair usage with a calm, dark, and quiet environment to naturally support your body’s wind-down process.

Watch Video Guide: We highly recommend watching our instructional video guide, crafted by our Head of Design. This guide covers the correct inhalation method, optimal number of puffs, and other essential tips for getting the best results.

You can check out the video guide here: https://zenkohealth.com/sleepnow/videoguide

We truly hope these tips help you have a better experience moving forward. If you have any questions or would like more personalized advice, we’re always happy to assist at support@zenkohealth.com.

Thank you again for your valuable feedback — it helps us continually improve and support our Sleep Now™ users better every day.

Warm Regards,
The Zenko Health® Team

Réponse de Zenko Health®

29 mars 2025

Hi Leah,

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.

We completely understand how disappointing it must have been—not only that the product didn’t work for you, but also the frustration of waiting for a refund. That’s certainly not the experience we want for any of our customers.

Unfortunately, the delay stemmed from an issue with PayPal’s offer-based refund system, which created complications outside of our usual process. That said, we absolutely agree it took too long, and we’re genuinely sorry for that.

In the end, we made the decision to refund the full amount, including shipping, to make things right. While we wish the experience had gone more smoothly from the start, we hope this resolution showed our intention to be fair and supportive.

We’ve taken your feedback seriously and are reviewing our processes to ensure a better experience moving forward. Thank you again for your patience, and we sincerely wish you all the best.

Warm Regards,
The Zenko Health® Team

Réponse de Zenko Health®

16 sept. 2024

Dear Berni,

Thank you for your feedback, and we're sorry for the confusion. To clarify, our system requires your address to calculate the exact shipping cost based on your location. Since I can see you're in the UK, I can confirm that the shipping cost is a flat rate of £6.75.

We ship from the USA, where our stock is based, and this flat rate is actually lower than what it costs us to ship a single diffuser to the UK. Additionally, since you’re in the UK, we must pay VAT on both the postage cost and the product itself, which is a significant 20% additional cost to us.

For larger orders, like our BUY 2 GET 1 FREE or BUY 3 GET 3 FREE deals, we take on a significant portion of the shipping cost ourselves, so you end up getting even more value.

We recommend considering one of these deals, as it substantially reduces the impact of the shipping cost on your overall order.

We’ve updated our shipping page to clarify that you need to enter your address at checkout to see the exact cost for your country, and we appreciate your feedback on this matter.

In the future, please feel free to contact us directly through our

Contact Us page at https://zenkohealth.com/pages/contact-us

Or via email at support@zenkohealth.com for more personalized assistance.

Thank you again for your interest, and if you have any further questions, we're here to help!