Zen life Grounding USA Avis 20

ZEN Life grounding sheets are the worst product and worst company to deal with. The sheets were defective and I called and said I didnt think they were working. They recommended I buy a testing pen which I did. When I tested sheet it showed intermittent grounding spots and only over about 20% of the entire sheet. The company told me to try it for the full 90 days which I did (stupidly) and then when I wanted to return it they said I was past the 90 day warranty period and they couldn't accept! So much for doing what they asked. Stay away from company. So many negative reviews I see now

I ordered 2 Original Grounding Sheets from Zen Life Grounding (£98), which clearly stated "+ FREE Grounding Mat – Worth £45" at the time of purchase. I assumed this meant the grounding mat was included for free — but it was never sent.

To make things worse, the site said it would ship by May 25th, but I received nothing until mid-June, and only after I filed a complaint with my credit card (AMEX), suspecting it was a scam. AMEX contacted them on my behalf, and only then did they finally ship the order, which finally arrived on 2 July.

When the package finally arrived, the quality was shockingly poor — cheap, flimsy material that felt nothing like what was advertised. And still no free grounding mat, as promised.

This company is misleading and dishonest, and I would never order from them again. Poor communication, delayed shipping, false advertising, and terrible product quality. Avoid at all costs.

It is a SCAM! Most likely from
China! I was back and forth from
January to April emailing then to return my $139 for my sheet They’ve avoiding my emails. I persisted. I Demanded a RA ( return authorization). Sent the package back UNOPENED. Their email then said it wasn’t received. Again an email from me. Then Zen Life says they refunded my money. I sent in the package 2/11:25 and I still have not got credited! Then I got on Google and typed in the tracking number - that was a SCAM! The tracking number was made up.!! Undeliverable! My credit card now had all my documentation and proof that I got scammed and I sure as hell better get my refund!

I made a huge mistake not doing my homework BEFORE I ordered $200 worth of ZenLife.com grounding sheets and mats this morning. That was 2 hours ago and I've still not yet received an email acknowledgement of my purchase. So I called ZenLife, only to hear a canned message directing me to email their support division, which I did immediately. But nada! Nothing! Not even a canned auto-reply. So I called my credit card company to stop the transaction, which they explained was still "pending" so I have to wait until the transaction is completed and then file a dispute. BIG FAT HEADACHE :( Let this be a reminder of a LESSON LEARNED: Do your homework BEFORE you make online purchases.

I can't believe the 1 star reviews. My experience with ZenLife customer service has been 5 star all the way! I e-mailed customer service regarding an issue with my sheet & I got a response the next day. They worked with me every step of the way which required several emails back & forth. Process was fair & responses were always prompt. My sheet was replaced. Product is beautifully constructed and I am very happy with my purchase and their stellar customer service.

I purchased a sheet and two pillow cases that I decided to return and I still didn’t receive a confirmation of my return after several weeks. I am emailing them 5 times already asking about the status of my return and when will I get my refund and I don’t receive any answer.
I need am answer please
Order number: 16641

Absolutely the worst customer service ever, no package, and I’m out $179, couldn’t get no help from them

Wife purchased a sheet as a gift for me. Only wanted to exchange the sheet for a mat but they haven't responded to numerous emails, VMs, etc. Advice would be to swerve this lot based on our experience and all other reviews.

If I could leave 0 stars I would. They never reply to email inquires to cancel orders. Sent 7 emails. No reply on any of them. Product was overpriced. And customer service phone number doesn’t work. 0 stars. I don’t recommend doing business with them. Ever.

Terrible company to work with. They don't stand behind their product. Their sheets don't work.

DO NOT BUY, THEY TAKE YOUR MONEY AND DO NOT SEND OUT THE PRODUCT. scam alert.

Placed an order about a week ago. They already charged my credit card with $170. Shipping status is „ready to ship“ since a week and nothing changed yet since. Sent an email with estimated shipping date ?! Haven’t heard anything back yet.
Guess I got scammed again !

I’ve been waiting weeks for my half grounding sheet,costing £82. like all who have experienced purchasing from this company,after several emails with non responses ,if it arrives im sending it right back…I shall be contacting my bank..
Zenlife uk ..you have a lot to answer for ..

Well I see Zen life likes to post on here that all these reviews are " fake news" I assure you I am a legit customer and these reviews have been spot on , It all sounds great until they have your credit card number , I even paid extra for expedited shipping and insurance , I did receive confirmation of my order but when emailed and called for tracking info I received a message on the phone and no reply to my emails. Makes me regret chosing them over all the other available sources for grounding sheets .

Sheets didn't work (I tested with a multimeter). They refused to take them back, kept ignoring me until I initiated a chargeback but even then they say they won't take them back because the package was opened!

I have not got my item till now. It was ordered on 10/10/2024. The only correspondence I got from them so far is the receipt. I have emailed them 3 times with no response. Yet they sent me an email to review their product. I am awaiting their response to their so called review I did before taking a legal step.

Complete scammers.
Product sent after weeks and not their product, tried to say it wasn’t their order
Trying now to return goods, return form doesn’t work, awaiting a response.
Absolutely do not use

DISCUSSED Ordered the sheet and money was deducted from my charge on 9/27/2024 to date I have not received any type on confirmation of order, when it would be shipped. Tried to contact through email with no connection - phone no is just recording--just want to cancel order and refund my order - Shirley

Haven't recieved after paying this on 21st Sep £139 no tracking info no product no correspondence

Bought a grounding sheet which made me feel poorly and gave me shocks actually impacting on my sleep in a negative way. UPDATE: I HAVE EMAILED. U RESPONDED OFFERING REFUND AND THEN GHOSTED ME!