Orderd a skirt suit set for my grandads…
Orderd a skirt suit set for my grandads funeral the delivery stated ut would arrive by the 26th May it did not arrive in time and I had to find an alternative outfit it arrived a week after the delivery time it also looked nothing like the picture advertised i then contacted them for a return which they would not accept with out ne paying for return wont be shopping here again
Réponse de Zenoa
Hi Chelsey,
We're sorry to hear that you were disappointed with your experience.
After reviewing the order details, we can confirm that your order was delivered on 31 May 2026, which falls within the estimated 7–12 business day delivery timeframe stated in our Shipping Policy.
We would also like to clarify that your return request was not refused. We approved your return request and provided return instructions, including our return address. As outlined in our Return Policy, customers are responsible for return shipping costs when returning an item due to personal preference rather than a defect, damage, or shipping error.
We remain happy to process your refund once the item has been returned to our return centre and inspected in accordance with our Return Policy.
Kind regards,
Zenoa Support
