They are extremely incompetent. They open your account for $50 and could never transfer monies. Spent 2 months dealing with very polite first liners that resolved nothing. Wire instructions were absu... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I really liked using Zenus Bank. But I had 2 problems using it: First, membership fees were too much. Second, I couldn’t link my card or bank account directly to PayPal and Apple Wallet. Otherw... Voir plus
L'entreprise a répondu
Han tardado muchísimo sin resolver un caso que abrí por problemas con el método de pago NFC. A pesar de que he dado toda la información posible, llevo más de un mes sin solución, al punto que pedí de... Voir plus
L'entreprise a répondu
Since day one and i've never seen an online banking with these skills and i can hold more than 1800 USD in the account with peaceful mind and i already did ! And the most important thing is there is... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Open a US bank account in under 10 minutes from over 180 countries without the need to be a US citizen or resident. Keep your money safely in the United States, make online payments, transfer money globally and have your funds available 24/7 around the world.
Coordonnées de contact
Zenus Tower, 252 Avenida Juan Ponce de León 19th Floor, 00918, San Juan, Puerto Rico
- +1 833-936-8711 (toll-free)
- clientservices@zenus.com
- zenus.com
2,5
Bas
30 avis
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
El peor banco con el que he trabajado.
El peor banco con el que he trabajado. Ninguna transaccion llega en tiempo y forma, usan tu dinero para hacer su negocio. Ojo!
14 août 2025
Avis spontané
Réponse : Zenus Bank
Hola Eduardo,
En Zenus Bank nos tomamos muy en serio la seguridad y el manejo responsable de los fondos de nuestros clientes. Entendemos su preocupación respecto a las transacciones y queremos informarle que trabajamos conforme a nuestros procesos y plazos establecidos.
Si ha experimentado algún inconveniente, por favor contáctenos directamente a clientservices@zenus.com o llámenos al +1-833-936-8711. Nuestros agentes de atención al cliente están disponibles de lunes a viernes, de 9:00 a.m. a 6:00 p.m. (hora AST), para revisar su caso y brindarle la asistencia necesaria.
Saludos, Zenus Team
Looks Modern, Acts Like a Trap – Stay Away from Zenus Bank
Zenus markets itself as a global digital bank, but behind the polished interface lies a truly disappointing experience.
I deposited $100 expecting a simple onboarding process. Instead, I was blocked from using the account, never received proper access, and yet they started charging me monthly “membership fees” of $19.99 — even though I couldn’t use a single service.
For weeks I tried to close the account and recover my balance. They responded slowly, made excuses, and kept charging. Two months later, nearly half my balance was gone — for absolutely nothing.
When I finally got a call and was told a refund and closure would follow, the rep mentioned a form to complete — but no form was actually attached. Just more confusion and delay.
This feels more like a black hole for customer funds than a bank.
The double charge at signup? Only fixed after I got my credit card provider involved. The refund of the remaining balance? Still waiting.
If you're looking for a trustworthy digital bank, Zenus is not it. Opaque, disorganized, and borderline exploitative.
Avoid at all costs.
#ZenusBank #CustomerBeware #DigitalBankFail #ZenusReview #StayAway
26 mars 2025
Avis spontané
Not really a bank
I open an account and close it the same day.
It's not really a bank, as it uses an intermediary bank like JP Morgan to receive money, this complicates transfers and makes them more expensive.
I do not recommend it at all.
1 juin 2025
Avis spontané
Stay away
Events in order :
- Asked if i'm eligible. support said yes.
- Applied. paid the money
- Got rejected with no clear reason or guide on how to fix the application.
10 mai 2025
Avis spontané
After reviewing all the previous…
After reviewing all the previous reviews. I have come to the conclusion is that this is fraud app.. thanks guys I am safe now..
27 mars 2025
Avis spontané
Réponse : Zenus Bank
We’re sorry to hear that you feel this way about our services. At Zenus Bank, we take security and customer satisfaction very seriously. We would love to understand your concerns better and assist you. Please reach out to us at Clientservices@zenus.com or call us at +1-833-936-8711. Our Customer Service agents are available Monday to Friday from 9:00 AM to 6:00 PM (AST)
Denied without reason
I sent all the requested information, carefully filled out the form, satisfied all the requirements and paid the $50 application fee. A few days later I received an email saying that it was denied, no specific reason given. That was that.
20 mars 2025
Avis spontané
Réponse : Zenus Bank
Hello Gustavo. We regret to inform you that your application for an account with us has been declined in accordance with our internal policies. Unfortunately, we are unable to provide specific details regarding the reason for the rejection. This decision was made by our internal team, and we respect their discretion in this matter.
Buenas se supone que tengo pendiente…
Buenas se supone que tengo pendiente una transferencia de 12000€ ya page 198€ de gastos el seguro de 352€ a ustedes y no me hacéis la transferencia ni me devolvéis el dinero ruego solución yaaa
Mi correo electrónico es lianyaiti @
gmail. Com por favor quiero solución ya
28 février 2025
Avis spontané
Réponse : Zenus Bank
Gracias por contactarnos. Lamentamos la demora en el procesamiento de su transferencia. Para más asistencia, le recomendamos que nos contacte directamente a Clientservices@zenus.com o nos llame al +1-833-936-8711. Nuestros agentes de Servicio al Cliente están disponibles de lunes a viernes de 9:00 AM a 6:00 PM (AST).
FRAUD AND THEFT
FRAUD AND THEFT – ZENUS BANK
DO NOT USE ZENUS BANK. If you want to keep your money then do not use Zenus Bank. I had a client pay me 9 weeks ago and Zenus Bank keep saying they are busy and will get to my transfer but then you get nothing. They stole my hard-earned money. Money I need for my Kids for Christmas. I needed to pay my rent and put food on the table for my family.
You see how the executives with Zenus Bank are attending parties all over the world with money they stole from there customers. They are not registered in the US so they answer to no one. I even begged the owners and executives at Zenus via LinkedIn to release my money and still just got ignored.
They have a customer support team that promise they will get back to me and never do. I have called more than 20 times and sent emails almost daily. They do not care. That’s $95 in fees so far for nothing and they stole thousands of dollars.
They will keep your money and you will not get a cent back. Be Warned.
#ZenusBank #Zenusfraud #Zenustheft #zenusbankfraud #zenusbankfraud #fraudwarning #zenusdonotuse #ZenusBank #USBank #BankingBeyondBorders
6 janvier 2025
Avis spontané
Réponse : Zenus Bank
Hello Kevin, we sincerely apologize for the inconvenience you’ve experienced with your fund transfer process. One of our Client Services agents reached out to you yesterday at the phone number we have on file to provide updates regarding the status of your transfer. Your satisfaction is our priority, and we are committed to resolving this matter promptly. Please don’t hesitate to reach out if you have any further concerns or need additional assistance.
FRAUD!!!!!!!!!!!!!!!!!!!!!!!
FRAUD!!!!!!!!!!!!!!!!!!!!!!!
With the excuse that they have problems with the app they don't refund the sum nor do they give any indication on how to solve it! Beggars!
19 novembre 2024
Avis spontané
Réponse : Zenus Bank
We sincerely apologize for your experience and understand your frustration. Our goal is to resolve any issues promptly. Please contact our Client Services team at clientservices@zenus.com or call us at +1-833-936-8711 so we can review your case and provide a solution as quickly as possible. Your feedback is important to us, and we’re here to help.
Réponse : Zenus Bank
Hello Mario, thank you so much for your positive feedback! We're delighted to hear that you find our system easy to use and that our customer service has met your expectations. Your satisfaction is our priority, and we're here to help with any questions or further support you may need.
Thanks again for choosing Zenus Bank!
Han tardado muchísimo sin resolver un…
Han tardado muchísimo sin resolver un caso que abrí por problemas con el método de pago NFC.
A pesar de que he dado toda la información posible, llevo más de un mes sin solución, al punto que pedí detener el trámite, sin embargo me siguen enviando correos.
5 novembre 2024
Réponse : Zenus Bank
Hola, lamentamos mucho la demora y los inconvenientes que has experimentado con el proceso. Apreciamos que hayas proporcionado toda la información posible, y entendemos tu frustración. Nuestro equipo de Client Services está trabajando para encontrar una solución a tu problema lo antes posible. Si tienes alguna otra duda o necesitas asistencia adicional, no dudes en ponerte en contacto con nosotros respondiendo uno de nuestros emails.
On line
Going online and being able to do banking a thousand miles aways. It takes a few hours and funds gets transfer to another continent without any hassles.
28 octobre 2024
Réponse : Zenus Bank
Hello Johannes,
Thank you so much for sharing your positive experience! We're thrilled to hear that our online platform has made banking from afar so smooth and efficient for you. Providing seamless, hassle-free international transfers is one of our top priorities, and we're glad we could deliver that for you.
If you ever have any questions or need assistance, please don’t hesitate to reach out at Clientservices@zenus.com or call us at +1-833-936-8711. We're here to help!
Thank you for choosing Zenus Bank!
Réponse : Zenus Bank
Hello Darwins,
Thank you for the fantastic review and for highlighting our customer service and transaction experience! We're thrilled to know we've met your expectations and are here to support you anytime.
Thanks for being a part of Zenus Bank!
Decent international bank
The bank provided good service, and the customer support department was helpful. Their app is basic, but functional.
Unfortunately, they closed my account after 1,5 years of use without providing the reason. I can only assume that was due to me carrying a Russian passport (though I'm a resident of a different country), or due to making purchases on Play-asia.
1 novembre 2024
Réponse : Zenus Bank
Hello,
Thank you for your honest feedback. We're glad to hear that you found our service and customer support helpful and that our app has served your needs effectively.
We understand your concerns about the account closure and apologize for any inconvenience this may have caused. Please know that account reviews are conducted as part of regulatory requirements, and decisions are based on several factors, including adherence to compliance guidelines.
Thank you for choosing Zenus Bank, and we value the opportunity to assist you.
Réponse : Zenus Bank
Thank you for your feedback Alberto! We're sorry to hear that you find the app difficult to use. We’re continuously working to improve the user experience, and your input is valuable. If you have specific suggestions or issues you'd like to share, please let us know!
I liked using Zenus Bank but...
I really liked using Zenus Bank.
But I had 2 problems using it:
First, membership fees were too much.
Second, I couldn’t link my card or bank account directly to PayPal and Apple Wallet.
Otherwise everything was fine.
I hope you consider looking for better solutions for these problems.
Thanks
29 octobre 2024
Réponse : Zenus Bank
Thank you for your insightful review, Omar! We’re pleased to hear that you had a positive experience with Zenus Bank. We value your feedback on the membership fees and the difficulties you faced linking your card or bank account to PayPal and Apple Wallet. We’re always seeking ways to enhance our services and will consider your suggestions. If you're encountering these issues, don’t hesitate to reach out to us at clientservices@zenus.com or by phone at +1-833-936-8711. We appreciate your support!
The service it’s excellent but could be…
The service it’s excellent but could be better to improve
29 octobre 2024
Réponse : Zenus Bank
Thank you for your feedback Jose! We're thrilled to hear that you find our service excellent. We always strive for improvement, so if you have specific suggestions on how we can make it even better, we would love to hear them!
Overall great experience
Overall great experience, and seamless self-service options. Customer Service generally aren't the best, but that's typical in banks.
29 octobre 2024
Réponse : Zenus Bank
Thank you for your feedback Khaled! We're glad to hear you had a great experience and found our self-service options seamless. We appreciate your comments about customer service and recognize that there’s always room for improvement. Your insights are valuable, and we'll continue to work on enhancing our service. Thank you for choosing us!
Since day one and i've never seen an…
Since day one and i've never seen an online banking with these skills and i can hold more than 1800 USD in the account with peaceful mind and i already did !
And the most important thing is there is no hidden fees wow !
1 janvier 2024
Réponse : Zenus Bank
Thank you for your fantastic review Mostafa! We're thrilled to hear that you've had such a positive experience with our online banking services and that you appreciate the transparency with no hidden fees. It's great to know you feel secure holding your funds with us. We look forward to continuing to meet your banking needs!
Great Bank
Im happy that im Banking with them now its been more than a year and im really happy with their service its a VIP type of banking service and their support really fast and reply immediately as they have a phone number to call too
28 octobre 2024
Réponse : Zenus Bank
Thank you for your wonderful review Bilal! We’re thrilled to hear that you’re happy banking with us for over a year and appreciate the VIP-level service you’ve experienced. It’s great to know that our support team has been responsive and helpful. We look forward to continuing to provide you with excellent service!
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