From installation to customer service everything went smoothly and to time. The installers were very tidy and cleared up behind them. Had a couple of questions and Archie in customers services was ver... Voir plus
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My problem is there after sales service I am happy with my panels but the after sales service is terrible. I have phoned numerous time asking for help with my solar app problem, was told to watch a Y... Voir plus
L'entreprise a répondu
The solar battery installer arrived around lunchtime and worked steadily til the job was finished mid affternoon. He was polite and efficient and left everywhere he worked very tidy
Good service good company everything was great setup. Works great from the first day of installation. The same when we upgraded the battery size changed over quite quickly and working great. I am glad... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
A Scottish based Solar PV installer with extensive experience in the industry offering you the latest in home efficiency devices and renewable technology. Our bespoke services allow us to design the perfect energy and heating solution for your home. The ZestEnergy team provide you with a tailored experience, depending on your needs, budget and ambition.
Coordonnées de contact
23/2 Mitchell Street, EH6 7BD, Edinburgh, Royaume-Uni
- 01314673257
- info@zestenergy.net
- zestenergy.net
4,2
Bien
200 avis
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A répondu à 100 % de ses avis négatifs
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All staff I dealt with were helpful and…
All staff I dealt with were helpful and knew their stuff.
This company has been a treat to deal with. After a bad experience with another company, I was a bit hesitant. In the end I am glad I went with them.
Many Thanks Guys
16 mars 2026
On time arrival and excellent engineer
On time arrival and excellent engineer. Very efficient installation.
12 mars 2026
Came when they said they would
Came when they said they would. Quick and tidy installation.
25 février 2026
Prompt helpful and efficient service
Prompt and efficient service. Quality technical support in plain English without being superficial. Prompt, considered, and considerate email responses.
25 février 2026
Friendly staff.
5 mars 2026
All staff were very helpful at all…
All staff were very helpful at all stages. Engineers who did the install were fantastic, office staff were wonderful. Communicating efficiently and helped clarify matters that I misunderstood
25 février 2026
Installer was very good
Installer was very good, but when it is linked up to computer there is no information as to what it all means. For older people I think it would be an idea to have a manual as to what all the readings mean.
17 février 2026
Réponse de Zest Energy Ltd
Thank you for your review, Rosy, and for your kind comments about the installation — we’re pleased to hear the installer did a good job.
We appreciate your feedback regarding the system information and how it’s presented.
You’re absolutely right that the apps and monitoring platforms can sometimes assume a level of familiarity, and clearer guidance can make a big difference — particularly for those less comfortable with technology.
We do provide guidance and are always happy to talk customers through how to interpret their system data, but we take your point on board about making this more accessible and user-friendly.
If you would like, we’d be very happy to provide a simple, easy-to-follow explanation of your system and what the readings mean — just get in touch and we’ll walk you through it.
Good professional job nice staff to do…
Good professional job nice staff to do the work clean tidy job
11 février 2026
Very nice and helpful and tidy worker.
17 février 2026
I was adamant I was not getting a…
I was adamant I was not getting a battery but when a Zest agent visited, he quickly covinced me I was wrong and am so glad.
27 janvier 2026
False selling of product
Was sold £6000(approx) GivEnergy battery, was told the energy provider was compatable with the deal & after instilation discovered that they had stopped the deal before it was sold to my elderly parents.
I feel this is totally inappropriate & personally feel that my parent were scammed.
5 février 2026
Réponse de Zest Energy Ltd
Hi Duncan,
Thank you for taking the time to leave this review.
We’re genuinely sorry to hear about your concerns and understand why this situation would be upsetting.
We want to be clear that we would never knowingly sell a system based on incorrect or outdated information, and we take any suggestion of mis-selling extremely seriously. Energy provider incentives and compatibility can unfortunately change at short notice, sometimes outside of our control, but that does not mean your parents’ system is unsuitable or without long-term benefit.
We would really like the opportunity to review this properly and look at what was discussed at the time of sale, as well as what options may be available now. Please contact us directly at info@zestenergy.net with the installation address or reference number so we can investigate and respond in full.
Our priority is always to ensure our customers are treated fairly and with respect, and we’re very happy to continue this conversation privately to reach a resolution.
Kind regards,
Zest Energy
Salesman and fitter easy to talk to and…
Salesman and fitter easy to talk to and professional
6 février 2026
Added Solar Panels Installation by Zest
The salesperson was pretty clear on most points as far as I recall. Chris and his colleague worked well in difficult weather conditions and worked late in the dark to finish. One negative.The Salesperson maybe did not know or realise that my tiles are a bit fragile. Luckily for the fitters and the contract I had recently bought a number of tiles which are very hard to obtain as no longer made.That could have been a problem!!!!!!!!!! Also I had to bear the cost!!!Archie in the office was very helpful in guiding me in how to set up the arrangement with SSE and Octopus. As I was already with Octopus that part was easy and then I had to contact Puredrive to check that the set up for the Export tariff was correct.
30 décembre 2025
Problem solved
Had a quote from Zest to fit a battery as back up to my solar panels. It was before Christmas and I paid the deposit and after thinking about it changed my mind the next day and phoned and emailed my change of mind to Zest. It was Christmas and it was the New Year before I contacted Zest chasing my refund. Due to holidays etc it was delayed but I would like to thank Archie for being there to listen to me and keep me informed and get my refund processed. It took a few weeks but it was eventually sorted. Thanks Archie for being patient with a grumpy pensioner.
20 janvier 2026
Avis spontané
Réponse de Zest Energy Ltd
Thank you for your review and for your patience.
We’re sorry for the delay in processing your refund, which coincided with our Christmas office closure. We appreciate your understanding during this period.
We’re glad Archie was able to support you, keep you informed, and get everything resolved — we’ll be sure to pass on your thanks.
Kind regards,
Zest Energy Team
Solar battery upgrade.…
Following some minor teething problems the system upgrade now works as intended.
6 janvier 2026
Upgraded system is working perfectly.
Upgraded system is working perfectly.
Excellent comms.
Highly recommend.
8 janvier 2026
Installation of a solar battery
The work was done quick and clean.
Everybody is very helpful, and the customer doesn't have to worry if there are still questions later on.
There is always a person at the other end of the phone
to help, which is very reassuring.
6 janvier 2026
Good respectful communication
13 janvier 2026
Installation was carried out…
Installation was carried out efficiently "With no problems and the area was left clean
13 janvier 2026
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