Zfoldcases Avis 

The case I ordered, did not work as described. It was supposed to be MagSafe, and it would not charge or hold via MagSafe or wirelessly. I actually ordered two cases and neither worked properly. Then I got the runaround when I tried to ask for return authorization. I ended up having to just ship the item back to the company via the address listed on the website and file a complaint for a refund with my credit card company. Shortly after that, they tried to provide a return address in China, which I’m now realizing is a common tactic they employ to discourage asking for a return/refund. Terrible company and would never order from them again!! The customer service was terrible and the quality of the cases were subpar at best.

I bought a "Galaxy Fold 7" case from them that only fastens to the camera side of the phone & the left side is supposed to magnetically clip to the small screen, but is too long & just dangles. Their customer support is atrocious & just demanded more & more photos of the case, the packaging, the phone itself, the phone with the case attached, etc & I just dawned on me that the bastard was merely f'ing with me & never intended to give me a refund.

~Actual Emails~
Me:
Order #Z22169
Hello, I'd like an immediate refund. This case only fits one side of the phone & is terribly designed, with equally terrible magnetic strength. I'd like to know how I can get my money back at your earliest convenience, thank you.

Z Fold Cases Customer Support:
Hello,

I'm Emilie, the support team manager at ZFOLD Cases Team. I hope this message finds you well.

We would like to extend our sincerest apologies for the products you received not meeting your expectations. Your satisfaction is of utmost importance to us, and we are committed to resolving this issue to your complete satisfaction.

To better understand and address the issues you've encountered, we kindly request your assistance in providing us with some additional details. Specifically, we would greatly appreciate it if you could share photos of both the packaging and the product

Me:
*Sends both photos of the packaging, as well as the case with illustrations of its terrible design*

Z Fold Cases Customer Support:
Hello,
We would like to confirm that we are ready to assist you in resolving this issue.
Please note that the model we sent to you is designed for the Z Fold 7. If your device is a Z Fold 7, the case should fit correctly.

If the case does not fit, we kindly ask you to send us clear photos of the case installed on the phone, as well as a photo of the back of the device. This will allow us to carefully analyze the issue and provide appropriate support.

We remain at your disposal and will do our best to assist you further.
Kind regards,

Emilie
ZFold Cases Team
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Me:
*I send them clear photos as indicated, plus a video of the phone fastened to the case. Displaying how the left side just dangles, & kindly asking for my money back with a hint of frustration in my voice*

Z Fold Cases Customer Support:
Hello,
We only need confirmation of the phone model to proceed with the replacement.

Please reply with the exact phone model, along with supporting evidence (such as a photo of the device settings, box label, or invoice), so we can proceed with the replacement.

Best regards,

Emilie
ZFold Cases Team
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

*This is where I lost all patience with these people & crashed out*

Me:
You're joking right? You want more photos? Now I know you're just f'ing with me. What's next, you need a photo of the phone sent from space? Particularly from the surface of the moon? You know what, keep the damn money. It's only $36. Why don't you shove it up your a** too, while you're at it. I'm never going to purchase anything from your website again.

Really bad quality. Regret buying and feel scammed.

Buyers, beware! This seller is a FRAUD! They operate several online sites with slightly varied names. Zfoldcases.com or kibibo.com They create online sites and steal photos and videos from legitimate sellers. I learned this the hard way where my item arrived damaged. The RETURN link states buyer pays for return shipping if no problem with item found, but if item is DAMAGE they will send a prepaid label for return and instead of a free return label, they provided a return address in China without prepaid shipping. This is a dropshipping company with a U.S. business address that's actually run from Europe and their contact number doesn't even work. Phone: +1 657 3480287
Support Hours: Available 24/7
Try calling support is available 24/7
Shipping takes weeks because items come directly from the real seller in China. I advise vou to screenshot the name and photo of the item you want from their site, then purchase it directly from AliExpress to save time and money. What costs $40 USD from the scammer can be bought for under $7-10 USD from the real seller. the site says buy 2 vasea get 1 free. You can get 4 case for the price of one from China. Even China has better customer service than these scammers #Buyers #Scam #Warning #OnlineShopping #Fraud

Rubbish and scam, never order front heir website.
For a 100 USD sent me 2 cases, poor quality worth 1 usd, and not even for fold z 7 as I ordered, it was for fold z 6! One of the cases broke the first day.
Big fat scam, promoting their cases as high quality while its so poor.

The case arrived and seems flimsy. I don't trust it to protect my phone and asked to return it. They do not have a US return address so their 30-day return window doesn't matter. It costs more to ship the item back to China than the item itself.

I did not know the case came from China and it took forever to arrive (almost a month). They use GOFO to deliver which took a long time (1 wk) from Atlanta to Nashville. The case was cheaply made and did not fit my phone. They advertise " no hassle" returns. I have requested a refund and advise where to ship this case back. We have gone back and forth and I've asked for refund and return info at least 4 times. Result: no answer to my questions and they shipped me another from China after I told them not to. It isn't even the case i ordered!!

I am still waiting for my Z Fold Case which I ordered and paid for via PayPal (49.95) on 1/1/!026 ). I sent an email and called and was advised the purchase is being escalated with no update or resolve.

Mary R. Peretti

Horrible. Cases broke immediately. Screen protector was all bubbles and created issues closing the phone. Wireless charger/phone holder doesnt charge and wont open. Can not get ahold of the company through email. Phone number is disconnected. Scam. Save your money and go somewhere else.

Sent a faulty item. Opened packaging and the tempered glass spilled everywhere as it was shattered. Spoke to support but they have now stopped responding. Taking no responsibility of the issue and hoping I stop responding. Really poor service