Zing Asia Avis 

Réponse de Zing Asia

Actualisé le 1 nov. 2025

Sorry to see only a 3 star review, let me investigate further and I will try to give you a 5 star experience. I am very sorry about this can we discuss more on feedback@zing-asia.co.uk

Thank you for highlighting the out-of-date counties, Conwy and Gwynedd now added to the list, sorry about that, the county selection is only really for identifying Northern Ireland and Scottish Highlands etc, which may incur extra shipping costs.

I can see Google answered one phone call from you on the 7th of October but Google said you did not say anything, I am sorry if we missed any other calls or if Google got it wrong. If you say something sensible to Google then your call will often be answered if we are not very busy, I am very sorry we are a small business and cannot afford a dedicated receptionist, nor can we take telephone orders due to lack of resources sorry. I am very sorry we have to screen all calls due to a high volume of spam callers and lack of human resource.

I am sorry I cannot find an online chat transcript with your email address, perhaps you did not get that far sorry?

I have searched spam folders and main folders but cannot find any emails from you, I will check our web server in case you sent them from the website but they got stuck, you can also try forwarding them to the feedback address above.

Apologies, I have now found 3 messages sent from our website, I am sorry they were not responded to, Royal Mail only use the Street Name, Town and Post Code. They ignore the county even if it is right or wrong, very sorry we did not clarify that for you in advance but glad to see your order went well otherwise.

Please be assured, I have now updated your county to Conwy, which does appear to have been in the list of counties as we now have it on the list twice, Conwy and Conwy, Wales. Please note the county is not predictive selection, these have to be manually selected, but the list does contain some historical out-of-date counties sorry.

We thank you for your feedback and hope we can earn a 5 star recommendation from you on your next order if you cannot find it in your heart to upgrade this one? Please help us to grow our customer base, to improve our performance and to keep a 5 star rating so we can continue to survive and serve you in this very difficult economic climate where reputations can be destroyed with the press of a keyboard.

Thank you for your assistance,
Very sorry for any inconvenience,
Kind regards,
Ian

Réponse de Zing Asia

Actualisé le 21 oct. 2025

Thank you Jack for all your patience, assistance and updated 5 star rating and review. Really happy they managed to get it right on the 3rd attempt, so sorry it took them so long, just a very improbable double glitch in their system or working methods I think, believe it or not they usually hardly ever lose a packet so your case it was a really shocker, just glad we did not run out of stock before they finally got it right, thanks for all your help.