Zippy7 Autorent Avis 

We had a late flight, called them few days before to make sure the car is waiting for us even if the flight be late, they assured us,yes. One of the staff members called us 1 hour before our flight that they close at 23.30, no matter what, even we paid the out of hours surcharge. Our flight got delayed because one of the cabin crew got sick. We arrived to the pickup point at 23.40 but we tried to text anx call at 23.30 to ask to wait another 10 minutes but no answer. Its a disgrace! Would never ever deal with them again! And not even sure what they will charge us, yet no car, had to organize our own transport to Hungary. AVOID AT ALL COST! Scammers!

Nice people, good value.

Amazing customer service, smooth experience! Thank you, Zippy autorent!!

We have rented a car in Austria, and 4 months later the company claims that we have a 80 euro fine , and that we have to pay the fine within 4 days !!!!
Although it’s written in the fine that I have 60 days to pay the fine , I’ve forwarded the money to a friend who lives there and paid the fine directly to the government authority, and sent Zippy the receipt.
For some reason Zippy didn’t accept it and charged me for 80 euro and another 80 euro punishment.
I was robbed .. don’t let them rob you also

Unfortunately, most of these small car rentals offering seemingly low fares, get their cash by ripping you off with the small print. I booked a car in Vienna and, given the proximity, decided to visit Sopron in Hungary. Although I had not foreseen the border crossing, I tried to inform them on the same evening, without success. After half an hour I received an email claiming that they would be charging me 156€ for unauthorized border crossing. This was the explanation for the fee, and I quote "Unfortunately, due to the human trafficking activity in the region, this has caused us extraordinary administrative duties, which we have taken care of. The fee for this procedure is EUR 156 according to our T&Cs, which we debited to your credit card.".
Once I claimed to them that this explanation was not only ridiculous, but also vaguely insulting, they started arguing that crossing the border entails for them activating an extra casco insurance for driving abroad. Too bad that they operate cars with Hungarian license plates (in Austria) which are obviously insured in Hungary.
When I finally claimed that I would be posting negative reviews about them and suggested that operating a business based in Austria with cars having foreign license plates might not comply with the law, they threatened me with these words: "you will also be aware of the definition of extortion, which is a criminal offence.
In your emails you provide irrefutable evidence that the above offence has been committed. You are attempting to blackmail us by deliberately and unlawfully damaging the good reputation of our company if we do not waive our rightful contractual claim.
If we find that you have engaged in any of the above-mentioned misconduct, our legal representative(on cc) will take over your case. In such an event, you will be held responsible for any associated attorney fees."

This is the kind of company Zippy7 is.

This was the first time we used Zippy7 and we were extremely impressed with their service during the entire car rental service. Arrived at Vienna airport and they picked us up to go to their office not far from the airport. Their staff were very friendly and completed the rental process fast including all information needed. The car we choose was new model, clean and drive perfectly. We had a little incident with the side mirror but it was covered by choosing the premium insurance. On return they quickly checked of the car and then a lift back to the airport. The whole experience was hassle free. We will use them again without hesitation. Thank you all for this new car rental experience!

Ich habe am Wochenende Auto bei Zippy7 am Tabor 36 gemietet und wie wir das Auto um 13 Uhr zurück brachte war noch alles in Ordnung keine schaden und habe auch Fotos gemacht als beweise! und am Nachmittag(ca.15 Uhr) bekomme ich eine email dass ich das Windschutzscheibe beschädigt habe und muss 595 euro zahlen als Reklamation habe gesagt das war ich nicht(habe auch fotos) Nächsten Tag wir sind zur Zippy7 am Tabor 36 gegangen und der Arbeiter dort hat die fotos geschaut und gesagt das die zentrale soll entscheiden ob ich zahlen muss😂 er könnte nicht mal mit uns professionell reden oder alles richtig erklären! Wie wir dann gesagt dass wir das beschädigte (Windschutzscheibe) schauen er war dann irgendwie nervös und gesagt das Auto ist nicht da und könnte nicht mal normal reden und er hat auch gesagt er hat keine Zeit auf sowas! Und das finde ich schon sehr Frechheit. Sie verlangen 595 euro und als Kunden es ist auch meine recht das Auto anzuschauen um das schaden persönlich zusehen. Und heute das Geld ist auch schon abgebucht von mein Konto. Bis jetzt Sie ignorieren meine emails und Anrufe. Bitte ignorieren Sie mich nicht !ich habe auch meine rechte. Vielen dank!

Great service! We rent already few times in Wien to make a trip to an Austrian Alps and the guys showed a great quality of service, really good cars and big help. We satisfied with them 100%. Next time will rent just in Zippy7. Thanks!

Would not recommend. If you have a small damage, they will drain your whole deposit - no matter the damage.

820€ for a detached side mirror, this is bullsh*t...

Notification of fines by Zippy required payment within 4 days or Zippy's "processing fee" was doubled to Euro60. During that period I was corresponding with them about the fine.

I have no issue paying the fine but to double a charge after 4 days is totally unreasonable and gouging for money.

The pick up was a shambles and I would not recommend this company to use.

Normal verdient diese Firma nicht einmal einen Stern! Mein Auto wurde in einem Areal abgestellt, das 24 h geöffnet war und jeder betreten kann. Sie werben mit 24h Service und Shuttle sowie Sicherheit und nichts trifft zu. Habe Shuttle bezahlt und niemand hat mich abgeholt, keiner war erreichbar am Telefon. Mußte mit einem Taxi zu meinem Auto fahren das in einem offenen Areal geparkt war, niemand war vor Ort! Ich wusste nicht ob ich zu meinem Auto kommen kann oder nicht. Dachte zuerst ich muss in Wien nächtigen, da mein Auto in deren Areal geparkt war, aber es war ungesichert geparkt! Kein Mensch vor Ort!!!!! Diese Firma ist eine Frechheit!!!!! Nie wieder und ich übergebe dies meinem Rechtsschutz, habe Shuttle bezahlt und wurde nicht am Flughafen abgeholt!!!!! Keine Nachrichten, nichts!!!! Eine Frechheit!!!!!

Recently, I was informed of an additional charge of €190 due to what has been labeled as damage to the rental vehicle. However, upon closer inspection, I am convinced that this charge is unjust and is not related to any actual damage. It appears to be a pretext to offset a discount offered during the rental. I have never encountered such an issue over the years, and it is disheartening to be charged an exorbitant fee for what appears to be a minor concern. Furthermore, I believe the damage in question can be addressed with a simple polishing and does not warrant such a substantial fee. It seems that the intention may not be to repair the vehicle but to impose an unreasonable charge, which I find deeply troubling.

I must emphasize that charging me €190 for this damage appears to be unjust, and it gives the impression of a scam.
I've been renting cars for over 40 years from various companies in different countries, and this is the first time I've encountered such an issue. I understand your concern about the car's condition, but I kindly request that you consider this as feedback to improve your inspection process rather than an additional charge.
I kindly request that you arrange for the repair of the reported scratch and provide me with a detailed invoice for the repair work performed. Once I receive the invoice and can verify the nature and cost of the repair, I will be more than willing to process the payment promptly.

The service was shocking. Our flight was delayed, so we rang Zippy7 at Vienna airport as soon as we found out and informed them about the delay. They have assured us that we can still collect the car for a late fee of €50. We hesitated but agreed in the end and confirmed through second phone call. When we finally arrived, the office was closed and nobody was answering the phone (we arrived at 10pm, late night pick up is until 11.30pm). We were left stranded at the airport.
We asked them for a compensation only to be told that we never rang about the late pick up. (Yes, we do have phone calls statement!). To sum it up they didn't answer the phone as per our agreement, never gave us car, never returned any money and called us liars. Companies like those shouldn't be in business. Stay away from those guys.

Very good pricing and service.

I am deeply disappointed with my experience with Zippy7 car rental and feel compelled to share my negative review. Initially, my husband and I rented a car from them, and he paid for everything using his card. Unfortunately, we were involved in an accident that was not our fault. We immediately informed Zippy7 of the incident and provided them with the necessary information, including the police report, which clearly stated the insurance details of the driver who hit us.

Upon returning home, we were relieved to receive the deposit back into my husband's account. However, several weeks later, much to my dismay, I discovered that Zippy7 had illegally withdrawn funds from my own personal bank account without any authorization or explanation.

How they gained access to my account is still a mystery to me. It is possible that their point-of-sale machine retained my account information when my husband accidentally used my card and entered his PIN before realizing the mistake and paying with his own card.

Upon discovering this unauthorized transaction, we attempted to contact Zippy7 through email numerous times. Regrettably, they chose to cease all communication and completely ignore our concerns and inquiries, leaving us feeling helpless and abandoned.

I cannot express enough how thoroughly disappointed I am with Zippy7's handling of this situation. It is particularly disheartening considering the initial positive impression they had left on us. They showed great courtesy by waiting for us despite it being past their closing time when we returned the damaged car. We even went out of our way to express our gratitude by tipping the driver generously in appreciation for their supposed kindness.

Unfortunately, Zippy7, your actions have caused immense mental distress and stress for a mother and woman who now never wishes to rent a car again. The past few weeks have been agonizing, and I cannot thank you enough for ruining what should have been a simple and stress-free experience.

Great 2 way communication through email or phone
Good cars
Great overall experience with zippy7
I will rent again from this Vienna location
Thanks zippy7
Köszönöm szépen mindenkinek

Reliable! Trustworthy! Effective! Helpful! I rent a car a lot especially around Vienna Bratislava and Budapest and Zippy7 Rental turned out to be the best! Outstanding customer security! Effective two-way communication and effort to even go above and beyond deserves the true rewards amongst all car rentals. Thank you again for amazingly seemless car renting process from agent Jozsef Botka on the start and other very nice gentleman from Hungary-new rental agent at the end of renting process. People is what makes difference when you choose the right company! Thank you and 100% recommended to all peers.

Ursprünglich habe ich ein Auto bei carjet gemietet.Abholung zum Fahrzeug erfolgte am Flughafen Wien. Ich wurde abgeholt und ins Büro gefahren. Dort stelle sich heraus, dass carjet nur ein Vermittler ist und ich das bei Zippy7 gemietet habe. Keiner sprach deutsch !!!! Dann sind wir einmal ums Auto gegangen und gaben die Schäden aufgenommen ein Foto habe ich gemacht. Der Mitarbeiter sage, es sind alle Schäden aufgenommen und der Bericht wird mir umgehend per Email zugeschickt. Das Fahrzeug habe ich einen Tag später ohne weite Schäden abgegeben. 1 Stund später erhielt ich eine Email, mit dem Schadensmeldung über 2 angeblich von mir verursachten Schäden und den gefakten Bericht vom Vortag.
Sofort wurden 600 Euro von der Karte eingezogen. Um die schadensregulierung soll ich mich nun selber kümmern..Sitz in Malta
Den einen angeblich schaden hatte ich fotografiert, leider stellt sich Zippy nicht einsichtig und bringt deutlich zum Ausdruck das sie kein Interesse haben den Kunden zufrieden zu stellen

Fazit: Ein unseriöses und ich unterstelle Betrug mir und der Versicherung gegenüber.
Verbrecher !!!!!!!

Nie wieder... Bitte Vorsicht..

Even though i explained the guy from the rental company my intentions to travel to Innsbruck (the other end of Austria), the company still charged me with a fee for crossing the boarder.
In Austria is well known that to arrive from Salzburg to Innsbruck, the highway passes through Germany. Company said they have no responsibility in making us aware of this because the i formation is on the website and it's all on me. Fancy answer...
I guess that tells alot about this company.