Zalando UK Avis 

Absolute sh1te. Placed three orders. None have been delivered. Customer service won't refund. I've had to raise disputes via my bank.

Very good arrived fast, happy customer, I like how they always keep you updated on your delivery process👍👍👍

Returned tracked item to zalando. They have acknowledged they received it but still have not refunded the money. Advice! If you think you may need to return an item I would not buy from Zalando - their customer service is non existent and youll face a battle to get yiur money back. Im now having to get my bank to step in

I returned some trainers for my son as they were too small. Used the pre-paid Evri returns label provided by Zalando.

Received an email stating only that baby wipes were found in my return. The baby wipes don’t belong to me. It never occurred to me that this meant the trainers haven’t possibly arrived back. Apparently this is a common scam within the courier/logistics network.

Subsequently asked to complete a legal form and then they quickly said I won’t get a refund, unless any “additional information” can be provided.

Not sure what “additional information” I can supply over and above what I’ve given already. Still not been told if the trainers weren’t in the parcel as they were when I dropped the parcel off.

Absolutely disgusted. First order with Zalando and it will definitely be my last. Been treated like a liar and a thief.

Will be taking it further.

DON’T SHOP HERE! Absolutely horrendous experience and would give 0 stars if I could. Please take note of these many negative reviews/experiences and similar on their social media pages.

Update: I escalated my dispute to a claim via PayPal straight away and I won my case thanks to CCTV footage from the parcel store, tracking information and a police crime reference number 😊

Further update: been sent a very patronising email saying I won’t get a refund because I didn’t return the trainers in their original condition and to do this next time I order with Zalando 😂 As if I would ever use this sham company ever again!!! Can’t even get their story straight! So glad I paid via PayPal.

Beware of the friendly language like “have a great week”. Behind that is a wall of passive aggressiveness; the customer service team are not interested in helping you.

Appalling customer service.

My order was placed weeks ago and according to tracking still hasn’t arrived with EVRI.

I’ve contacted Zalando three times and each time been patronisingly told to wait and that they can’t cancel the order at this point. I don’t imagine that my order will ever arrive and I’ll be left significantly out of pocket. I won’t shop with them again and would advise anyone to avoid them.

Always an issue when returning
Went all the way to the post office to see that they didn’t even send me a return label
Another item of £400 they refused return stating the item was used
When it was a winter coat I returned in 2 days
Where would I wear it? It’s 30 degrees
When I asked if they can confirm that this item was not bought and returned by someone else the then they quickly accepted the return

Ordered 3 pairs of shoes no issues quick delivery good qaulity excellent company

⭐☆☆☆☆ (1 Star)

Absolutely appalling customer service.

It has been more than three weeks since I returned my item, and I still haven’t received my refund. Instead of processing a straightforward return, Zalando forced me to complete and sign an unnecessary declaration, adding needless bureaucracy and wasting my time. Even after complying with all of their requirements, my refund is still outstanding.

To make matters worse, the customer service was unacceptable. The representative repeatedly interrupted me, refused to listen, and eventually hung up on me. I submitted a formal complaint, but I have yet to receive any meaningful update.

This has been, without question, one of the worst customer service experiences I have ever had. I expected far better from a company like Zalando.

You return and Item, and they literally dont refund, total fraudulent activity

NEVER BUY FROM THESE PEOPLE

No trainers in box no refund…avoid is my advice! I lost my money(£170)bad customer service..use a safe site!

HORRIBLE. I ordered a pair of jeans that were on sale on June 25, and days later, the website continued to say that they were “preparing my order.” I called to find out what was going on, and was told not to worry, that it hadn’t been 5 “working days” since the order was placed. Okay… Yet next day, I received an email from Zalando saying that I needed to show proof of payment via bank wire transfer. I used a credit card, so this seemed off. I called Zalando again, and this time, I was told to send money via wire transfer and was provided Zalando’s banking info in Berlin. I tried to do this, actually, but my bank wouldn’t let me send $ to Germany. I called Zalando again. This time, I was told that I didn’t need to do wire money and that everything was okay, but the package was delayed because they were “really busy.” Then I received a notice about the shipment, with a tracking #, but it said that the “shipper” was waiting for the package. I called again, now on July 6. I was told not to worry, that my package had been delayed because of a strike, and that it would be here this week, GUARANTEED. On July 7, the next day, I received an email from Zalando saying that my order had been cancelled. No explanation. No number to call. Oh, but a “10 percent discount” towards a future purchase. As if that would happen.

Omg! So unhappy . Only purchased here as thought it was Royal Mail . Nope on receiving update . God damn EVRI. As usual notification from Evri we have your parcel but is DELAYED. This company needs to do itself a favour + STOP using Evri. You could tell customers what dispatch service you use before purchase . Now we will have to chase the parcel with Evri + 99% chance it will go missing simply not delivered or returned to sender. Which has happened to every parcel from these clowns !

Bought adidas trainers. I doubt they're real as they are missing original tags and did not arrive in an original adidas box. It's really shocking.

It’s been a week since I’ve placed my order and still not delivered. Evri app not updated frequently and now saying delivery delayed. Tried emailing customer service but takes over 24hrs to get a response and no other way of contacting them. Will never order from them again

I’ll add to the rest of the bad reviews by saying my delivery is 3 days late, communication from the company is bad after being cut off twice and what kind of a company in 2026 can’t put me through to a manager. They also said they would emailed me an update after chasing the courier company that didn’t happen. Don’t order anything from them, you’ll regret it.

They ship products in the wrong sizes, and after-sales service is completely non-existent. I won't buy again. I'm not giving it one star because the return is free.

I am extremely disappointed with Zalando’s customer service. I returned rain waterproof jacket Size SMALL, using Zalando’s official, pre-paid EVRi return service under tracking number T00D4D0002591572.

The tracking explicitly proves that EVRi accepted and collected the parcel on 11/06/2026. I have also fully completed and submitted the "Legal Statement - Return" form that Zalando customer care requested from me.

Despite full proof of postage and fulfilling their legal requirements, Zalando has sent a final email flatly refusing to issue my refund, completely violating the UK Consumer Rights Act 2015 (which states transit risk lies with the retailer once handed to their chosen carrier). I have already escalated this matter to Starling Bank to initiate a formal Mastercard chargeback dispute and will be reporting this case to Citizens Advice.

I expect a manager to review my case and manually issue my outstanding refund immediately for small size rain waterproof jacket £91

I ordered from Zalando way back in 2023 and returned the item perfectly on time. According to the tracking, they received the product back at their warehouse years ago—yet I have still never received a single penny of my refund!

Their customer service is an absolute joke and a scam. I have tried reaching out to them several times via their chat system. Every single time I explain my issue and ask where my money is, the agents literally just hang up and close the chat on me. It is incredibly rude and unprofessional.

I have filed official complaints multiple times, and absolutely nothing has been done about it. They have my money and they have the item. Save yourself the massive headache, the stress, and your hard-earned cash. DO NOT BUY FROM ZALANDO, AND DEFINITELY DO NOT RETURN ANYTHING TO THEM! Avoid at all costs!

I dont know what has happened to this company. I used to love it and now I'm dumbfounded by their policies and customer service. Customer service close chats and hang up on phone calls, there's actually no pathway to getting help or resolution. Looking at all other reviews, I wish I know how bad it'd gotten. I won't be coming back.

Can find some good deals on designer brands for all of the family jordan hoodie well made nice colour and fits well.
Also fast professional delivery service