Zalando UK Avis 

Ordered a juicy bag and got a completely different bag from what was in the picture contacted customer service to which they hung up the phone on me twice! Wouldn’t do anything about it AVOID THIS SCAMMING COMPANY” I’m now down around £100

Although one of the pairs of shoes had been stolen from my parcel of 2 pairs of shoes(ripped and selotaped back together) and it took ages getting proper attention through the 'chat box' method of communication and had to fill in a form about missing shoes, I eventually received the refund for the missing shoes. You just need to try to remain calm and patient. But got there in the end and some of the customer service assistants I dealt with were great. Probably best to only order one pair of shoes individually, rather than more than one in one order, as they can't be stolen then as there'll be nothing to deliver! My 2nd purchase of the stolen shoes went smoothly and easily.

If it was possible to give zero I would do. Customers service was shocking… I was £145 out of pocket and despite trying to arrive at a suitable solution I was just blocked with the same shocking email ‘thanking me for my email’ but not actual action. In the end I did a charge back through the bank and got my £145 back and I would encourage everyone to do the same if you’re out of pocket. Zalando will never accept responsibility!!

Send you the wrong item take ya money then dispute the refund absolute 💩company

Rubbish customer service = rubbish company that i won't be buying/ordering from again. They sent me a 15% voucher for my first order. I ordered a pair of Ugg shoes and having read the sizing reviews cancelled it 5 mins later realising i should keep to my original size for that particular model. Got in touch via the chat with an inept customer service who simply advised it that since i already used this coupon i could not use it again. no help of offering it again or providing another coupon. completely stupid people who now will lose my business and my custom. 15% off would have been a tiny reduction but they have no concept of how to acquire or retain customers. another company that will go bust because they are rubbish at simple tasks of keeping customer happy.

I wish I listened to the reviews 😭 Evri says they delivered my parcel but it never arrived. Zalando won’t refund me because they say it’s delivered. I’m now in a lengthy process of waiting for them to speak to Evri - not expecting a refund at all at this rate. Save yourself the stress and listen to the bad reviews!

The worst store ever. They’re scam. Don’t fall for it. I found better price and better products on other sites.

Would give zero if I could.
Item didn't arrive, waiting for a refund and keep getting delayed and ignored by customer services. Currently owed £115. Customer service is awful, would class this company as a scam.

NEVER USE ZALANDO. This is a warning, they are the worst online clothing store ever. My delivery went missing and I spend weeks chasing to get a refund, they even send me a FORM to fill, but they could easily see on the Evri tracking what happed to my delivery. Never using Zalando ever again.

They are horrible , return item on 03/05 item which was wrong to i actually ordered , after three weeks nothing , have to contact them evwry 5 days , same bullshit , no help af all , just lies !

Where is my money? Made a return since May 5th, no refund, no email. Is that how you treat customers?

I would urge anybody thinking about purchasing from this company, to seriously rethink.

Contacted customer service as my parcel hadn't been delivered after 8 days, they hung up the phone, i contacted them again, they told me to wait another 5 days, when i phoned again, after the order still hadn't been delivered, they hung up the phone again.

The worst customer service i have ever had the misfortune to encounter, no interest in helping and a disgusting way to treat their customer's.

They also use Evri as their delivery partner's, who told me after a week,the parcel was lost, despite tracking showing they had received it to their depot, despite this, Zalando customer service still didn't want to issue a refund.

They show no way of contacting them on their website, trying to speak to a human, is a very hard task and not something, this company wants you to do.

Seriously avoid this company, or you could easily lose your money, as refunding, is not something they want to do and they make it as difficult as possible, for you to receive refunds.

Disgusting company, disgusting customer service AVOID AT ALL COSTS

Took my order, told me out for delivery, then got an email to say failed delivery. Online chat says don’t deliver to the uk!! That is not on the website and they took my order (and money!). Chats are ended before you are finished. I’d better get my refund or will do credit card charge back which will affect their credit, reputation (even further) and ensure protection of my money.

Like many others on here, I ordered and the courier Evri lost the parcel to a local click and collect shop. Evri confirmed this by email, Zalando said it’s still in transit a month later. Zalando Customer Services were polite but comical, promising refunds which didnt happen, call back and email updates which didnt happen and refusing to let me speak to a manager. I gave up after a few weeks and for the first time I used a credit card chargeback and my bank refunded the amount quickly. Would encourage others to do this as well as this will leave Zalando with admin overheads and bank processing charges trying to sort

They massively over edit photos so if you order cream shoes you’ll receive dark beige. Maybe try taking photos that are accurate

The courier company lost my package, so I want my money back. I contacted Zalando, but they told me to be patient and ended the chat

PLEASE DO NOT ORDER from this website zalando. The products ordered NEVER arrive, and dealing with their customer service is a traumatic experience, they do NOT respond to emails and their chat service is horrific, they do not answer the question and quickly end the conversation when they do not want to deal with your queiries. They should be SHUT down.

I ordered some trainers. After 12 days Evri, their courier of choice, emailed me to say they had lost the parcel. I copied and pasted that message and still Zalando wont refund me because they say their system says the parcel is in transit. It is lost.During the live chat they also ended the chat 3 times before I had finished just telling me I had to wait. Incredibly rude and incompetent

I am actually having a very bad experience with Zalandowho. This is a bad choice of ordering online I promise you. Do not take that risk, mostly if you are planning to return your item. You will never get a refund. They always find a way to twist it. Right now they are denying my refund. I made an order 3 months ago. Items took too long to be delivered. I returned one of the item and never been able to get a refund from them. I was told numerous time to fill a legal statement which I did but I am left hopeless and disappointed. I do not think I am going to risk my money again

Ordered a Ralph Lauren zipper £110. 2 weeks later no sign of it.
Initially things looked good. Prompt email when ordered. Then Evri email to say they it was in distribution place, ready to be delivered. However. Phoned cust service, 1st time they said wait 48 hours and they would contact Evri then 2nd time they said they would contact Evri but this time wait another 72 hours. I phoned this morning and asked for refund. She has sent me a legal disclaimer i need to sign and complete all details and submit back and inbetween all of this. I was cut off by cust service people. I feel like this is one big scam. They dont sound very happy and almost expecting people to be fed up. I'm not sure if i will get a refund even after submitting the form back. Why is the process so complicated and then apparently another 5 working days to process refund. Amazon refunds almost immediate if they know there service is not what it should be.
I paid £110 but dont think there was even a zipper that got sent to Evri. Terrible service. Disgusting. Will not go near this company again and still not sure why i have this big attachment to send back with my signature. Very strange