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À propos de l'entreprise

  1. Magasin de vêtements
  2. Magasin de vêtements pour hommes
  3. Magasin de streetwear
  4. Magasin de vêtements pour femmes

Écrit par l'entreprise

For over 40 years, Zoo Fashions has served as a cornerstone of high-end and designer fashion in East London. Built on the foundations of knowledge, expertise and experience in luxury brands. Our mission has always been to provide exceptional styling advice and curate global collections for style-conscious taste makers and leaders. We go beyond simply selling clothes; we aim to empower our customers to express their individuality and build confidence through their wardrobes. Shop in-store at our Flagship location in Ilford or online at zoofashions(dot)com


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

18 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Best retailer I've ever bought from.

I’ve never written a review before because most retailers offer pretty standard customer service, so it never felt necessary. But the owners from this boutique.. The customer service in the Whatsapp chat here was incredible and the things they did for me… I am so grateful.

I ordered a pair of Louboutins and they fit perfectly. I couldn’t be more grateful for the service and overall experience. Other retailers should really take notes, Zoofashions puts every other high-end retailers i’ve bought from to shame.

13 mars 2026
Avis spontané
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Réponse : ZOO FASHIONS

Thanks for the review Muhammad. Much appreciated, enjoy the shoes!

Noté 5 sur 5 étoiles

I purchased this small bag for daily…

I purchased this small bag for daily use, and it’s been a great choice. It’s compact but fits my phone, wallet, and keys comfortably. The design is simple and stylish, and the material feels durable. The strap is comfortable to wear. Overall, I’m very happy with this purchase and would recommend it to anyone looking for a lightweight bag for essentials.

24 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I recommend everyone to buy from this store.

The prices are very good, the customer Serviceare excellent and very nice. I enjoyed shopping in this store. I recommend everyone to buy from this store
Thank you.

11 septembre 2025
Avis spontané
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Réponse : ZOO FASHIONS

Thanks for the review Don,

Appreciate you shopping with is and as always please do keep in contact and we will always be happy to assist.

Noté 5 sur 5 étoiles

Brilliant experience!!!

I couldn't recommend Zoo Fashions enough! They have the most incredible customer service I've ever experienced!
I was looking for a father's day present for my husband and left it until the last minute!
There was so much choice on the website, but I decided on a belt.
I got in touch with them to see if it would arrive before father's day and they said it would. They also gave loads of advice about the sizing etc.
The belt was delivered early the next day, beautifully wrapped, which I thought was a lovely touch.
I have definitely found a new go to online shop! Thank you so much 😊

13 juin 2025
Avis spontané
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Réponse : ZOO FASHIONS

Dear Katy,

Thank you for your kind words, and really appreciate you had a great experience with Zoofashions. As always please do keep in contact and we will always be happy to assist.

Noté 3 sur 5 étoiles

Customer support?

The good: I received the item and on time
Tha bad: Just after I placed the order I noticed that I mistyped my house number and (instead of 55 I typed 5t), and I sent an email to the store informing them (just 2 minutes after the order). I never received a reply, the package was sent overseas with the wrong address. I send a reminder and, once again, no reply. Finally, the delivery guy happened to remember my name and brought the package to the correct number.
I give 2 stars because although I received the item, the customer support is non existent. I am lucky I had no other issue cause I now know I wouldn't be able to reach them easily. This is my fair review.

EDIT: After you replied I am editing my rating from 2 stars to 3 because It matters to me that you put an effort to reply in the way you did and not try to discredit my (honest) review.

25 juin 2024
Avis spontané
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Réponse : ZOO FASHIONS

Hi PS appreciate letting us know about your experience. We have since overhauled our shipping services and related customer service so you'll find everything should run smoothly on any future purchasese. Thanks again mate 🙌🏽

Noté 5 sur 5 étoiles

Purchased two casablanca tshirts from…

Purchased two casablanca tshirts from farfetch,which the items were sent from zoo fashion. Really happy with the sizing and the quality of material. Speedy next day delivery. I truly can't complain. Thumbs up from me

24 avril 2024
Avis spontané
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Réponse : ZOO FASHIONS

Cheers Jonathan - even better selection on our own website zoofashions.com

Noté 5 sur 5 étoiles

Excellent customer service

Rang up to reserve a Casablanca tshirt ,, gentlemen I spoke too was more than helpful and reduced to that seen on another site. T-shirt received following morning. Spot on

17 janvier 2024
Avis spontané
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Réponse : ZOO FASHIONS

Cheers for leaving a review Stewart

Noté 1 sur 5 étoiles

Crap quality

Brought a dress received it quiet quick but quality was crap the straps r so thin they feel like there going to snap and crap zipper all in all crap quality wouldn’t waste my money very disapointed

5 juillet 2023
Avis spontané
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Réponse : ZOO FASHIONS

Hi Wendy, we have reviewed all of our historical purchases and we have no record of purchases. We don't sell women's clothing and are based in the UK so you must be getting us mixed up with a women's retailer in Australia by a similar name. We have requested for this review to be removed. Thanks Zoo Team

Noté 5 sur 5 étoiles

Amazing customer service

Amazing customer service! I spoke with them about a return inquiry. Also, I requested to reserve a sweatshirt (Last Piece), and everything worked out smoothly and perfectly! I got the refund within a week. The most reliable place to buy AMIRI and Casablanca products.

Thanks to the guy who reserved the jumper for me ;)

19 février 2023
Avis spontané
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Réponse : ZOO FASHIONS

Appreciate the review Fahad 🙌🏽

Noté 1 sur 5 étoiles

AVOID AT ALL COSTS THEY DONT REFUND YOU

On the 5th of October 2022 i Purchased from this lot a pair of Stone Island shorts and a Stone Island hoodie both was too small so contacted them they then gave me a return label which I sent the items back straight away via UPS
It is now the 14th of January 2023 and still not refund I message them every couple of days and get the reply and I quote
[04/01, 10:42] +44 7843 897501: Hello From Zoofashions.com
Unfortunately UPS are still working on the case.
As stated before we will provide further details once UPS provide feedback.
There is no time limit on these cases
As stated before we will provide the information once given.
We understand this is a long process and we apologise for this.

Honestly this is the same kind of responses I have been getting every week from this shower

AVOID AVOID AVOID
I wish I had read the reviews before purchasing from this lot 😕

4 octobre 2022
Avis spontané
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Réponse : ZOO FASHIONS

Hi there,
This was an internal issue with UPS. We were unable to proceed with any refunds until this was resolved by UPS internally (the issue after investigation was that UPS had drivers stealing the items that had been returned). Outside of courier issues all return items received are refunded within 24hrs guaranteed. Thanks ZOO Team

Noté 1 sur 5 étoiles

AVOID WORST WEBSITE

Horrible site and staff returned an item in MAY and every week since then i have emailed them for a refund, they blocked me off whatsapp and wont refund me it is currently december AVOID AT ALL COSTS LOST ME 1800 ill only delete this if they refund me

17 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Great selection of products

Great selection of products. Extremely fast international shipping with no issues whatsoever. Thank you for a pleasant and speedy transaction. Definitely recommend.

8 septembre 2022
Avis spontané
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Réponse : ZOO FASHIONS

thanks for the review Guarav 🙌🏽

Noté 1 sur 5 étoiles

My order has taken 3 months

Company is a scam, waited over 3 months for my order. never arrived. the company stopped replying to emails. I have now got lawyers involved.

24 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

MY LIFE IS COMPLETE

MY LIFE IS COMPLETE. I SWEAR TO GOD I LOVE YOU SO MUCH. Very rare valentino rockstud bag soldout everywhere AND THEY HAD IT FOR 200 EURO. I PAYED 700 euro for this one, IVE BEEN SEARCHING FOR 3 WEEKS ONLINE FOR THIS BAG!!!!!!!!!!!!!!!!!!! this bag is arround 940 euro else where but sold out. IM DYING IM SO HAPPY I LOVE THIS SITE SO MUCH IM ABOUT TO CRY I LOVE YOU FOR THE BOTTOM OF MY HEART GOD BLESS YOU

7 février 2021
Avis spontané
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Réponse : ZOO FASHIONS

Glad to help Andre 🙌🏽

Noté 1 sur 5 étoiles

i returned an article of clothing due…

i returned an article of clothing due to sizing issues - no actual measurements were provided in their website btw - and retuned it well within the timeframe for returns. i paid £30 for shipping to Australia with ‘free returns’ according to the website. but i’ve been told that they only refund the cost of the item less shipping which wasn’t clearly pointed out in their FAQs and T&Cs. i just assumed it will be like the other online stores that sell high end fashion (although Matches & MrPorter don’t even charge any shipping over a certain amount purchased) and would give me a FULL refund. that was my mistake. NEVER AGAIN.

27 janvier 2021
Avis spontané
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Réponse : ZOO FASHIONS

Hi there, you will find our new shipping and returns policies will be in place shortly that are in line with all major stores in the luxury fashion sector. We hope this will work in line with your shopping expectations. thanks again - Zoo Team

Noté 5 sur 5 étoiles

FANTASTIC !!!

LOVELY SELECTION OF DESIGNER CLOTHES AT GREAT PRICES TOGETHER WITH REALLY HELPFUL FRIENDLY STAFF AND NEXT DAY DELIVERY.

3 décembre 2020
Avis spontané
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Réponse : ZOO FASHIONS

Thanks for the review Andrew 🙌🏽

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