Zzoomm Full Fibre broadband Avis 7 249

It took rather a long wait getting through to a member of the technical team , but once I got through and explained what the problem was it was quickly resolved, only given 4 stars because of the waiting time

Maxine was really helpful. I. Couldn’t get our broadband on. Maxine went through everything and sorted the issue, promptly . She was very polite and ensured everything was back up and running

I had a few problems with canceling and payments taken out of my account but I was very happy that on the last call things got sorted out on the day. The problem got resolved.
Thank you.

Rueben was very quick to resolve my problem. Excellent service....thank you

Khaled was polite and patient. He Answered my query about resetting my contract after 24 months which was helpful.

The technician went through my problem quickly and easily. Very polite and helpful. Thanks very pleased.

Mark turned up on time, informed me regularly on what was happening next. Clean and tidy workmanship.

Reuben was very helpful

***update***
Had to call back 24 hours after my first call due with WiFi issues . Thankfully I was put through to Reuben again who was super helpful and talked me through a solution. Although not 100% fixed . We now have WiFi running today and will wait for engineers to check issues on the line . Again thank you Reuben for assisting me today

Naveed ajaz very professional

Sunny and Raynor, let own by another engineer, but these 2 were fantastic

I had a problem with my broadband so I called customer services and spoke to Bethan. She was really helpful and patient, explaining while we talked as I am not very technically minded, and was able to resolve my issue.

The customer advisor was not great, I was informed that they have merged with BeFibre (which is the reason we want to change the provider) and when I've made that clear, instead of trying to help me , she said just that she will transfer me to cancellations and she just hang up ! Will not be using them for sure !!!

Jesson was very polite and and understood our WiFi issue and tried hard to resolve it himself. After a while he said he would have to refer it to their senior IT team based in the UK as it was a some complex matter and he also said if their senior IT team are unable to resolve it, then ZZOOMM would send an Engineer out to us.

Sunny was a tremendous help. Went above and beyond, I would recommend them to everyone.

Omar Razak
Very happy with installation only problem is that no telephone handset was sent with it as we requested perhaps that is to follow

Received my notification today that my 12-month contract is ending the End of April 2026. Called to renew the contract. Received excellent advise from Mary and the contract was efficiently extended on the spot. Well done. In addition booked a visit for router update. Very polite and professional interaction to solve my topics. Happy to recommend Zzoomm including the customer service, as you still get a person on the phone. Thank you.

Sarah was very friendly and sorted my problem immediately.

A quick email in advance saing my router name was going to change overnight would have avoided it all!

Mary is perhaps the best customer service advisor I've ever experienced. She was diligent, thoughtful, and fun to talk to!

She kindly solved all of my queries regarding my home move with ease, and I have full confidence in my move knowing that Mary was at the other end of the phone.

She is an absolute credit to the BeFibre team. I wish I could give 6 stars!

I spoke to James at Zoom.
He was helpful and was able to quickly and efficiently sort out our issue with newly installed wifi

Mary provided great customer service. Highly recommend