Hi Gilles,

We're sorry to hear about your recent booking experience.

As a retailer, we rely heavily on the train operators to provide us with the most up to date info regarding their services (fares and timetable). We also work from the same National Reservation System to provide fares as all other train operators and retailers.

Therefore, I can assure you that we are in no position to manipulate fare pricing. Our system will always update the fares that are made available in real time through the National Reservation System.

Thank you for sharing your feedback.

Nigel.