I have bought many pairs of LEE Jeans and on one occasion, found the quality to have deteriorated (within 2 months). I reported this as part of a Warranty procedure and was told I had not taken care of the jeans even though I provided clear evidence (I also have several other pairs without damage) + I only use them working from home so zero chance of mistreatment. It took 1 month for them to decide they didn't offer me anything or consider retaining me as a customer by offering a refund or replacement. Very disappointing service to a loyal customer and poor response times.