The wait was longer than expected and…
The wait was longer than expected and then without any notification I was send a refund. I asked what happened and got a response.
I could order a small order and pay 6 times that amount is shipping costs, not happy!
I found the same bars somewhere else, cheaper and way less shipping costs
Réponse : Swissfood
We thank you for sharing your experience with us.
Regarding your concern about delivery timing, I would like to explain that the delivery estimates provided on our site are indeed, estimates. Due to variables beyond our control, such as shipping services or customs practices in the destination country, sometimes packages may arrive later than expected. We understand how frustrating this can be and assure you that we do our best to ship all our orders as quickly as possible.
Relative to the cost of shipping, we have commercial contracts and charge the customer the lower cost than normal. We understand that it may seem high for smaller orders. This is due to the actual costs we incur to ensure that your products arrive in a safe and timely manner. The option to purchase larger quantities is always available to help spread the shipping costs over multiple items.