Wanted a refund for my 2nd month…
Wanted a refund for my 2nd month membership since I am no longer able to go to the gym since I paid for it and wasn’t able to cancel on time. However, instead of giving a refund to the customer you would rather eat up all the money. Good way to keep up your business.
15 octobre 2023
Réponse : PureGym UK
Hi there, thanks for leaving us this review. We are sorry to see this is 1 star.
As per the terms and conditions, all direct debit payments are non-refundable. It is the members responsibility to ensure their direct debit has been cancelled at least 4 working days before payment is due. We can only apologise for any inconvenience caused.
Thanks PureGym