Currently on holiday with Crystal Holidays at MMV La Plagne, my list of really bad experiences are below. I’ll never ever go on holiday with Crystal again to this hotel for sure;
1) The hotel has no gluten free options and a member of the staff yelled at me because I was starving and took two fillets instead of one. After my husband went to yell at them they came to apogize, I could only eat salad at the hotel!!!
2) Our holiday clashed with French half terms and the hotel was hiving, the staff couldn’t manage the crowd, all of the entertainment was in french so we were bored out of our minds with little kids literally everywhere!
3) Due to overcrowd, the SPA was only allowed ONCE in whole week!!!
4) On the website they say they allow teenagers to SPA above 14 but they didn’t allow our kids saying that they changed their rules last week and it’s only above 18 now!!!
5) Teen room (which was an attraction point for our teenagers) had 6 cushions in it and no playstation/xbox or any other thing that was shown on their website!!!!
6) The rooms have one soap to clean yourself, you have to beg for another one. No shampoo and no toiletaries, bring everything or buy at high price at nearby Spar. Not to mention no kettle etc. just beds
7) Staff is not kind and they honestly don’t care about your holidays. Knowing the standard we had with Club Med before, this is a horrible service at all levels!
8) The Bar Lounge room smells really bad
9) The cutlery is never clean, the glasses and some of the glass water bottles or wine bottles are broken but still in use!
OVERALL, this was a very bad hotel and will never ever use them again! Think 10 times and compare every price & service before you book!