Hello David !

We're deeply sorry to hear about your negative experience with our product and customer service. This is certainly not the level of service we aim to provide to our customers, and we apologize for any inconvenience or frustration caused.

We take customer feedback seriously, and we want to make things right for you. Please accept our sincerest apologies for the delay in resolving your issue. Our team is committed to addressing your concerns promptly and effectively.

Could you please provide us with your order details or contact information? We'd like to investigate this matter further and ensure that your issue is resolved to your satisfaction. You can reach us at info@boxhero.co.