BURLINGTON, Ontario
RUN! Do not get lured into their store with their offer of a free facial. Once inside, they utilized high pressure sale tactics to get you to buy hugely overpriced skin care products. They will not take ‘no’ for an answer and make it difficult for you to leave.

My 70-year-old sister-in-law who has mental health difficulties was totally taken advantage of. Despite telling them several times that she could not afford to purchase anything, she ended up succumbing to their high-pressure tactics. She walked out with $500 in skin care creams and a loan payable in the amount of $2,500 (+ tax & interest) for a handheld LED therapy device. You can get the same type of device for under $500 elsewhere.

I just became aware of this incident as my sister-in-law is now homeless. I stopped by the Burlington Store with the LED therapy device (including the packaging) and one of the skin creams that was unopened and still in the cellophane. I was hoping that once ALL the circumstances were explained to the manager, Kristals would at least provide a partial refund. The manager said he needed to speak with his manager. He returned and told us that he could not refund anything. I then asked him for his name and his manager’s name and phone number. He would not provide me with this information. It was very apparent that they did not care.