Booked an induction online. No instructor turned up.
The one member of staff on-site teaching a class said it happens all the time, we waited half hour for his class to finish and he walked around with us which was the only positive aspect, so thank you Tyler. Why have a booking system with imaginary sessions?
Absolute nonsense ..
Another lady booked on to the same session had never been to a gym and was anxious, she was mortified this happened, an awful first experience for her.
Provided feedback on request by email, heard nothing back. So Pure Gym obviously don't care once you've paid, like it or lump it!
Doubt I'll renew after this first month.
Shocking ...