Disgusting facilities at Dagenham Pure Gym
On September 24 I reported a Health and Safety issue to the Pure Gym member services. The showers had mould growing on the trays, the facilities were always dirty and littered with empty water bottles/ toilet paper/energy bar wrappers and clothing. On this particular day, somebody had defacated in the shower which was the last straw and also sent photos of this to Pure Gym. On October 9 I sent another email to them asking why nobody had responded to such a serious complaint. On 11 October I got a response back saying that my email would be sent to the Dagenham Pure Gym manager and he would respond. To date 22 October, I have not had a response from anybody at Pure Gym. Absolutely shocking to say the least.
Réponse : PureGym UK
Hi Nigel - Thanks for taking the time to leave this review, we are sorry to see that this is 1 star and hear of your experience. I understand the gym management team have been in communication with you regarding the concerns you have raised. We would like to apologise for any inconvenience caused. We would like to assure you that we are working alongside the contacted cleaning team and facilities management, to ensure concerns are addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym