Dear Sophie-Anne,

Thank you for your message. We are sorry to hear that you are experiencing issues with your order. After checking our system, we could not find any record of your order with Beaumont EU. Is it possible that you placed your order with Beaumont Paris.

Please note that we are not affiliated with Beaumont Paris, and unfortunately, we are unable to assist with orders placed through them. We recommend contacting Beaumont Paris directly to discuss your concerns and find a suitable solution.

Kind Regards,

Team Beaumont