Avis sur Swiss Dreams


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Order not received, customer service is zero …

I ordered paid through Klarna Someone rang from a mobile number saying they were from Swiss dreams and payment hadn’t been received, I told them I would send proof of purchase and he said he would email me. Never heard back. Can’t contact company through email or phone. I haven’t received my order.
I have received a response which is appreciated. I understand issues with Klarna these things happen, but I had no confirmation Email, no reply to 3 emails and no replies to any of the numbers I rang including the one the staff member rang on, so I’m sure you can understand why it looked like a scam, and didn’t receive my order which was a Xmas present so had to raise an issue with Klarna.

23 novembre 2025
Avis spontané

Réponse : Swiss Dreams

Hi Anita, it's unfortunate you experienced that. We have been having issues with Klarna where we are unable to see if a payment has actually cleared and confirming this with Klarna is a struggle. We see you have raised a dispute and have been successfully refunded, we hope you do come back again and your next order will be free on us.

Sorry for your experience