Good morning,

we sincerely apologize for the inconvenience and fully understand your concern, especially considering that the order was placed well in advance precisely to avoid issues during the holiday period.

Unfortunately, during this time the courier is experiencing significant operational slowdowns, which may cause prolonged tracking stagnation without necessarily indicating that the parcel has been lost. The lack of tracking updates does not automatically mean the shipment is missing, but rather that it is held at a sorting center.

That said, we have already taken charge of the report and are following the case directly with the courier to obtain a clear update as soon as possible. Should the shipment be confirmed as lost, we will evaluate together the most appropriate solution, ensuring full customer protection.

We also understand the inconvenience related to the possibility of having to repurchase the product at full price, and we sincerely apologize for this situation.

We kindly invite you to contact us privately so we can review your order in detail and assist you directly.

Thank you for sharing your experience.

Thank you again for your time and for choosing us.

Kind regards,
GdT Team